北京招聘

职位描述：
Sonix? Summary:
Sonix is a leading manufacturer of scanning acoustic microscopes and non-destructive testing equipment specializing in semiconductor packages and wafers. Sonix? was established in 1986 and has become the leader in our field by partnering with our customers globally and continuously developing new technologies that help our customers improve quality, efficiencies and productivity. It is our corporate commitment to continue to deliver cutting edge technology and provide superior customer support.
Sonix?, Inc, is a wholly owned subsidiary of the Fortive Corporations,

Position Summary:
Coordinates and performs customer service, application request and installation activities of the company to provide support on our equipment at customer sites or in our DEMO system. Requires a strong background in equipment automation, with a focus on motion, mechanical, electrical and software trouble shooting and problem solving. The candidates but possesses the strong customer service management background and familiar with problem solving process and escalations.

We also required the candidate to perform application studies and prepare reports to be given to customers.


Applicatoin Request - Essential Functions:
1. Performs application studies of customer samples and submits to the customer an applications report outlining findings.
2. Develops testing procedures to effectively address and meet customer expectations of the testing.
3. Performs customer trainings.


Essential Functions:
1. Coordinate Customer Service
A. Manages customer service queue and deploys parts and FSE’s as needed to address customer service issues.
B. Provides guidance and training to the new FSE’s and customers – technical trouble shooting skills (electronic, electrical and software are key).
C. Estimate repair time required, amount of personal, parts, and equipment required for supporting customer. Using knowledge of product, typical malfunctions, and service procedures and practices, make proper recommendations for expediting repair.
D. Maintain records of work hours, parts utilized, and work performed for each service call.
2. Perform installations and training and ongoing support for Sonix Global Customers.
A. Travel to customer sites to perform installation and training
B. Travel to customer sites as needed to perform on-site customer support.
3. Other Customer Service Management tasks
A. Weekly, monthly and quarterly reporting to management of customer service metrics. Provide data of common issues and coordination with the quality team to permanently fix ongoing reliability issues.
i. Good communication of field failure root cause to Sonix (Virginia) for trend analysis, then assist with implementation of countermeasures to permanently address issue.
B. Responsible for managing spare parts inventory
i. Monitor and document component replacement and repair status and lead-time
C. Implement and manage the legacy tool support program
i. Develop obsolete component replacement programs
4. Responsible to stay informed of the latest technology and applications that Sonix offers.
5. Attends DBS classes/events as needed.

Other Responsibilities:
1. Perform other work related duties as assigned by supervisor or top level management.


Education, Experience and Skills Required:
1. Degree in a Technical field (Electrical and/or Mechanical), Applied Sciences or Engineering or equivalent education or experience.
A. Specific experience in equipment automation, both hardware (motion, electrical and software (interface) is critical and required.
2. Strong written, verbal, analytical, leadership and interpersonal skills.
3. Strong problem solving skills are required and are key to success.
4. 3-10 years of professional field service experience supporting automation or instrumentation capital equipment..
5. Strong computer, written, verbal, persuasion and interpersonal skills.
6. Ability to organize work, and to meet deadlines.
7. Written and spoken English is a requirement. Mandarin or other Asian languages are a plus.
8. Knowledge of ultrasonic inspection
9. Knowledge of microelectronics 举报 分享

泰克公司是促进计算机和通信一体化进程的主要厂商之一。几乎每次您在浏览网站、点击鼠标、使用手机通话或打开电视机时，都会接触到泰克的技术。泰克在各领域赢得了广泛的客户群，在许多以技术创新驰名的业界巨擘的设计中心、实验室以及通信网络之中，都有泰克的技术和产品。泰克推出的各种解决方案在过去这 70 年间，为许多人类重大进步提供了强有力的支持。 医疗、通信、移动、太空，我们的办事处遍布于 21 个国家和地区，致力于为即将创造未来的全球科学家、工程师和技术人员提供服务和支持。

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公司地址：
【上海】
- 上海市长宁区福泉北路518号9座
- 上海市浦东新区川桥路1227号
中国大陆地区其他办公地点：北京、成都、西安、武汉、深圳