北京 [切换城市] 北京招聘

Customer Success Manager

北京铂金智慧网络科技有限公司

  • 公司规模:150-500人
  • 公司行业:互联网/电子商务  计算机服务(系统、数据服务、维修)

职位信息

  • 发布日期:2017-04-13
  • 工作地点:北京
  • 招聘人数:1人
  • 工作经验:3-4年经验
  • 学历要求:专业培训
  • 职位月薪:1.5-2.5万/月
  • 职位类别:客服经理  

职位描述

职位描述:
Job Description
As a Technical Solutions Consultant, you represent Ptmind and responsible for providing technical solutions and managing relationships with our major clients. As a liaison between clients and our technical staff, you flawlessly lead deployments, implementations and integrations of our Ptengine and Datadeck product lines. From monitoring product performance to debugging and troubleshooting product code, you are the resident expert that addresses client needs. You are a data analytics experts with an entrepreneurial drive and passion for client management through high-touch consulting supports not limited to website optimization and data visualization knowledges.

In this role, you are the engagement manager taking responsibility for the success of our largest partnerships. You lead deployments, optimize implementations and integrations to increase business growth, drive new business opportunities, and manage the overall technical aspects to build strong, successful, long-term partnerships. We work with teams throughout Ptmind to develop solutions for clients and partners around the globe. But we're just getting started. If you are a creative thinker who thrives in a fast-paced, market-driven environment, we welcome you to talk to us.
Perform implementation reviews, advocate for new product features, and ensure the prompt and proper resolution of technical challenges.
Improve product feature offerings by providing clients feedback to internal cross-functional teams including Product Management and Engineering.
Guarantee the technical aspects of a clients’s integration (both new and ongoing) by providing necessary documentation and technical guidance.
Identify, drive, and optimize the business growth of new opportunities by leveraging Ptmind technologies.

Qualification
Minimum qualifications:
BA/BS degree or equivalent practical experience.
3 years of experience in the data analytics industry.
Business level communication in Chinese Mandarin. Fluent in English or Japanese will be a plus.
Preferred qualifications:
Experience with web analytics or data analytics tools and softwares
Demonstrated creative problem-solving approach and strong analytical skills, combined with a strong sense of ownership, and a proactive can-do attitude.
Ability to work well in a cross-functional team environment or independently.
Effective communication and project management skills, with a track record of handling multiple customers and streams of work.
Skills in scripting languages particularly C/C++ or Java is a plus.

职能类别: 客服经理

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公司介绍

我们的简介:
北京铂金智慧网络科技有限公司(Ptmind)是一个年轻有活力、发展迅猛的国际化公司,专注于互联网大数据统计、分析、挖掘服务的应用领域,心无旁骛的做SaaS数据服务产品。

Ptmind以中国北京为产品研发中心,日本东京、美国硅谷为核心商务拓展中心,正全面开拓广阔的海外市场,致力于创造中国互联网数据领域的极致。目前产品服务于全球超过10,000家企业级用户,客户群体覆盖世界184个国家,处理线上行为数据逾200亿,并成为诸多数据驱动决策企业的信赖首选。

Ptmind团队成员分别来自中国、日本、美国、英国等十多个国家,我们这里是由来自腾讯、阿里、去哪儿、Adobe、京东、华为、新浪、Teradata、日本上市型IT互联网公司的具有多年从业经验的成员组成。

实际上我们酱样的~
一个人际关系无比单纯的国际化公司:
拥有多元化市场:开拓完善的日本市场、积极拓展的海外市场和中国市场;
公司遍布世界各地:中国北京、日本东京、美国……;
公司成员:中、日、美、英、法、澳、瑞、荷、以……等国家人员组成;

在国内我们虽然很低调,但是我们获得好多国际性奖项:
1)世界三大产品设计奖之一GOOD Design获奖(工业设计的奥斯卡)
2)ASPIC2014 SaaS/云服务类项目 先进技术奖
3)Innovation Weekend金奖
4)EGG创新大赛金奖(首个中国获得者)

在这里不仅有舒适宽松的工作环境,更有你所需要的其他福利:
基础篇:
完善的五险一金、
完全自由的弹性工作时间、
绩效奖金、年终奖...;
个人专项学习培训基金、英语培训课程;
全面的年度身体健康体检;
各种节日礼物;
精彩纷呈的团队旅游活动;
无限量供应的下午茶、零食、酒水饮料等;
高级篇:
期权奖励;
原始股份赠与;

Ptmind是一只属于年轻人的团队。
我们,青春洋溢却身怀绝技;风流倜傥却沉稳可靠!
我们,热爱思考、善于创新,崇尚高效而敏捷的工作!
我们期待有共同特征的你和我们一起奇思妙想,一起惊艳时光、一起向纳斯达克奔跑!
来吧,Ptmind期待你的加入!
 
以下是公司相应网站信息,请知晓:
公司网站: www.ptmind.com
          www.ptengine.jp
          www.ptengine.com
产品网址: https://report.ptengine.com/index.pt


最近的PT:(聚光灯下,不忘初心的我们)
Ptmind:独家访谈数据公司Ptmind,精益创业下的“最强大脑”
http://toutiao.com/a6267361715689996545/
Ptmind:优化高跳出率着陆页的正确姿势——忘掉跳出率!
http://mp.weixin.qq.com/s?
Ptmind:中国主场,Ptmind陪你换个角度看数据!
http://mp.weixin.qq.com/s?
Ptmind:数据产品公司Ptmind——让4A公司基于数据重塑创新竞争力
http://money.china.com/fin/sxy/201606/03/2078336.html?qq-pf-to=pcqq.c2c&from=singlemessage&isappinstalled=0
Ptmind:日本影院通过ptmind实现差异化超车
http://mp.weixin.qq.com/s?
Ptmind : 从创业新秀到未来行业引领者,还有多远?
http://roll.sohu.com/20160308/n439742187.shtml
Ptmind:从魔力象限看商业智能走势,BI迎来3.0时代
http://www.chinaz.com/news/2016/0323/515091.shtml
Ptmind:让全民BI落地
http://money.163.com/16/0310/14/BHQ92SO000253B0H.html


联系我们
公司地址:北京市海淀区上地东路35号颐泉汇写字楼B座-222室(乘车路线:城铁13号线上地站下车,出站后向北走大约5分钟左右即可达到)
咨询电话:010-62669833
公司网址:www.ptmind.com
简历投递:hr@ptmind.com

联系方式

  • Email:hr@ptmind.com
  • 公司地址:上班地址:海淀区上地东路35号颐泉汇写字楼1-222室