北京招聘

职位描述：
General Job Description :
This Position is responsible for updating shipping activity in the order of IQAir China management system, managing the transportation delivery cycle. The service coordinator also act as a liaison across sales, after sales, operations and procurement and have the ability to identify and recommend process improvements that increase productivity, increase customer's satisfaction, and eliminate redundancy and inefficiency.

Main Duties and Responsibilities:
- Schedule and log all inbound and outbound product and service delivery appointments;
- Track and trace all deliveries, and confirm delivery with customer;
- Proactively inform customers of possible delays or delivery failures;
- Confirm purchase order receipt on ERP, and prepare fapiao, purchase order receipt, and relevant documents;
- Troubleshoot customer complaints and issues - make recommendations to resolve complex operational problems through a proactive approach with the Service Technicians and Sales Teams;
- Communicate through phone calls, emails, and chat applications with customers. Providing feedback and solutions in a professional and effective manner.
- Generate Service Technician performance reports;
- Provide daily, weekly, and monthly reports as required;
- Perform Customer Service Air Test and Reports for all customers
- Control and Manage local inventory.
- Control and Manage Demonstration machines and equipment.
- Assist sales and marketing departments with product demos, events, and public relations;
- Support all departments to provide the highest quality of customer service and support to the company’s clients.

Qualification for the Job
- College degree or equivalent
- Minimum of 1-2 years experience at the same or equivalent position
- Hands-on experiences such as: supply chain planning and fulfillment, logistics operation, service and warranty management
- Fluent oral and written Chinese and English
- Good user knowledge of PC software
- Service oriented, superior interpersonal and communication skills
- Highly developed sense of responsiveness, both timely and accurate
- Willing and capable to work under pressure

Our Offer
- An exciting position in a Swiss-based, globally active company with own R&D, manufacturing
and retail operations
- Flat hierarchies and short decision-making processes
- Innovative business with best-of-class products for the improvement of indoor air quality

If you are interested and have the right qualifications, please submit your application by email, together with your earliest start date to:
IQAir China
Email: careers.cn@iqair.com 举报 分享

IQAir Headquartered in Switzerland and with over 50 years of experience, IQAir helps millions of people lead longer, healthier lives by breathing clean air at home and at work. As a worldwide leader in advanced clean air technology, we lead our industry by providing air cleaning solutions of uncompromised performance and quality. Our customers are governmental agencies, schools, medical facilities, Fortune 500 companies, embassies and health conscious individuals in over 60 countries.
作为室内空气净化领域的国际高端品牌，IQAir在过去50余年里帮助了成千上万的人们在居家办公环境中享受洁净安全的空气从而获得更加健康长寿的优质生活。长期以来，IQAir产品精湛的品质使得品牌稳居行业领导地位。现如今，IQAir的客户已遍布全球60多个国家的政府机构、学校、医院、世界五百强企业、大使馆，以及众多重视健康的个人和家庭。
如果您和我们一样，对空气净化事业充满热情，那就请加入我们吧！