500强医药公司招聘订单客服（CSR）
某知名外资猎头公司
- 公司规模：500-1000人
- 公司性质：外资（欧美）
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2017-04-12
- 工作地点：上海-长宁区
- 招聘人数：1人
- 语言要求：英语 熟练
- 职位月薪：0.8-1万/月
- 职位类别：商务助理
职位描述
职位描述：
Responsible for order processing
Handle customers’ inquiry, process customer orders, enter order into SAP System, check lead time, stock status, send
Proforma invoice and manage stock at multiple locations, provide professional service to internal and external customers to
deliver total customer satisfaction.
？ Sales/FOC order execution
？ Rebate order check and confirmation
？ Maintenance of distributor master data
？ Provide daily update to Commercial team
？ Coordinate with Finance for credit status
？ Handle customer return & goods exchange request
? Assist logistic team on order processing, record of temperature and product follow up and analysis KPI report monthly focused on 3PL’s relevant performance.
? Provide logistics support to Commercial team and distributors, including order delivery, shipping condition, discrepancy investigation, damaged goods claim
? Responsible for handling of customer complaint.
? Coordinate and respond to ad-hoc inquiry from customer regarding product inspection report, customs clearance report .
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Responsible for order processing
Handle customers’ inquiry, process customer orders, enter order into SAP System, check lead time, stock status, send
Proforma invoice and manage stock at multiple locations, provide professional service to internal and external customers to
deliver total customer satisfaction.
？ Sales/FOC order execution
？ Rebate order check and confirmation
？ Maintenance of distributor master data
？ Provide daily update to Commercial team
？ Coordinate with Finance for credit status
？ Handle customer return & goods exchange request
? Assist logistic team on order processing, record of temperature and product follow up and analysis KPI report monthly focused on 3PL’s relevant performance.
? Provide logistics support to Commercial team and distributors, including order delivery, shipping condition, discrepancy investigation, damaged goods claim
? Responsible for handling of customer complaint.
? Coordinate and respond to ad-hoc inquiry from customer regarding product inspection report, customs clearance report .
职能类别： 商务助理
公司介绍
科锐国际人力资源有限公司成立于1996年，在大中华地区拥有40个分支机构。超过1500名专业招聘顾问。是亚洲领先的整体招聘解决方案提供商。在过去的一年中，科锐国际成功为企业推荐的长期雇员及派遣雇员总数超过2万人，中高级管理人才及专业技术人才超过20000名。
联系方式
- 公司地址：上班地址：酒仙桥