北京招聘

职位描述：
Purpose of the Role:
Our Service Delivery Engineer are professional technical services engineer responsible for delivery of services into key enterprise customers. The key responsibility of the SDE is design, implementation and maintenance of IPT system, follow and satisfy the customer’s need.

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KEY RESPONSIBILITIES:
? Building a personal relationship with key client staff;
? Successful Service Delivery;
? SLA achievement and high level of customer satisfaction;
? Good communication around issues and opportunities - get things done, make things happen;
? Building service reports;
? Technical documents update and arrangement.
? Internal technical training to team and self study for new technical and product
? Service reporting and sponsoring service delivery meetings;
? Removing all obstacles to customer satisfaction
? Looking out for client’s and MTS long term interests;
? Following up if service delivery is not meeting expectations;

Skills & Abilities
2 years hands on Avaya projects experience.
Familiar with Avaya product line.
Basic knowledge on Avaya voice configuration, troubleshooting skills.
Consultant skills to provide advice to client on continuous system improvement.
Language Requirements –English
Basic speaking and good read and written in English.
good team player;
highly motivated self starter; good relationship
Builder with strong diplomacy skills.
Must aspire to a culture of service excellence, always putting the customer, our people and our business at
the center of everything they do.
Able to understand and deliver services which are provided on a 24x7x365 basis.
Must be able to work proactively and under pressure.
Should be degree educated, or have long standing technical experience, or other professional body qualification.
Avaya Certification ACIS, ACSS for Call center is preferred.
Skills on Avaya product line, e.g. ACD, CTI, IVR, Reporting, Recorder are preferred.
ITIL foundation certified is highly desirable 举报 分享

Millennium Technology Services (MTS) is an international provider of world-class business solutions and IT services to the top business corporations mainly in North and East Asia. MTS is Headquartered in the USA. It provides services to 70+ Fortune 500 clients across Information Technologies and Industries through a network of regional and local subsidiaries, which are located in:

*USA ( Global HQ), Silicon Valley
*Singapore (Asia HQ) , Singapore
*China (Shanghai, Beijing, Dalian, Wuhan, Chengdu, Guangzhou and Shenzhen)
*Hong Kong & Macau
*Japan & South Korea
*Thailand, Philippines, Indonesia
*Malaysia and South East Asia
*India
*Europe (MTS + partners)
*Middle East (MTS + partners)
*ANZ (MTS + partners)

MTS has been actively expanding its solution and service offerings through sustainable investments of vendor capitalists in developing proprietary services, solutions and establishing strategic partnerships with leading international partners such as CISCO and AVAYA.
 
MTS has a strong servicing team, staffed with senior international domain specialists, providing business and IT consulting, project management, application virtualization testing and IT operation support services. Our company is a socially responsible employer with over 200 highly talented professionals, managed by a world-class multi-national executive team.

Please visit our official website: ****************


详情请见公司网站： ****************
LinkedIn 官方主页：************************/company/millennium-technology-services-co--ltd?trk=top_nav_home