北京招聘

职位描述：
Responsibilities:
? Manage customer relationships for the district including product performance issues, customer requirements and service related issues.
? Support GCO strategy for assigned customer. This includes participating in team calls, preparing and driving action item list and driving for overall success of overall Axcelis GCO strategy.
? Supervise and develop talent of direct reports.
? Manage business operations for remote field office including assigned GCO service metrics.
? Coordinate the training and development of Field Service staff in all aspects of servicing Axcelis product lines.
? Direct staff’s efforts and methods of operation to assure compliance with the company's policies and objectives.
? Coordinate the scheduling of equipment installations, warranty, retrofit and billable service work in the district and assigns field personnel to meet requirements.
? Review and approve all paperwork to support the administrative reporting requirements of Field Service.
? Ensure district submits required paperwork on a timely basis.
? Schedule regular customer visits to discuss product performance and customer needs and satisfaction with Axcelis Field Service.
? Direct the data collection and input in to Glovia of all service work in the district.
? Submit budgetary requirements of the assigned district.

Qualifications:
? Bachelor degree in electronics;
? 5-8 years of experience supervising and/or managing FSEs or equivalent;
? Ability to read, write, comprehend and speak English sufficiently well to perform job functions;
? Ability to interface with multiple departments to ensure consistent and effective communication;
? Ability to build relationships with customers/vendors/department contacts;
? Good customer service skills;
? Skilled at Microsoft Products and general computer skills;
? Knowledge of Customer Focus, Semiconductor Equipment/parts;
? Able to travel domestic and international. 举报 分享

Axcelis Technologies, Inc. (NASDAQ: ACLS) is among the pioneers in ion implantation technology since its inception in 1978. As a global technology company providing innovative, advanced semiconductor fabrication processes, tools and services, Axcelis' products are used to create integrated circuits that are enabling the information age.

Axcelis has a strong commitment in China. Axcelis Technologies Semiconductor Trading (Shanghai) Co., Ltd. was formed in November 2001, with its head office located in Shanghai Pudong New Development Area. Axcelis has also set up representative offices in China including Wuxi, Beijing, Tianjin, Xi'an, Wuhan etc.

To cope with the business growth and expansion, we are inviting high caliber talents to fill the following positions.

Interested candidates, please send your English and Chinese resume with current and expected salaries to us.
简历上请务必注明应聘职位。
email: shanghai.hr@axcelis.com