北京招聘

职位描述：
此职位薪水需要根据语言能力及相关工作经验，通过面试后综合评定
Preferred Qualifications
 Dispatcher, Global Dispatch, North Asia Dispatch Center, will work on 7x24x365 shifts, to dispatch parts and engineers, according to Oracle’s SLA (services level agreement) for Premier Customer Support.

    Detailed Description:
        This team will be working on 7x24x365 shift in a prearranged roster in office to:
            Closely monitor GSI (Global Single Instance) unscheduled tasks queue.
            Check tasks details and contact customer for request schedule.
            Check spare stock.
            Manage and progress Field Service tasks
            Assign and dispatch Field Engineers if needed to go onsite on time.
            Contact warehouse and order Spare Parts to customer.
            Communicate Task progress with Support Engineers if needed
            Ensure the timely completion of planned Field Tasks.
            Acknowledge and escalate customer complaint to related teams to follow up.
            Chase customer to return replaced parts back.
        Receive incoming phone calls and emails from both external customer and internal related teams, for any enquiry and exceptions related to engineer dispatch, spare parts orders, and returns.
        Strictly follow desk manual for any dispatch activities.
        Contributes to continuous process improvement initiatives
        Reacts to system or process issues by contacting responsible technical contacts.
        Contributes to process and system development and knowledge management
        
    Job Requirements:
        Strong multi-lingual communication skills (verbal and written) Japanese/Korean//English/Mandarin
        Adapts to change easily
        Ability to manage multiple tasks
        Aptitude for analytical problem solving
        Solution oriented, Quality, Problem solving
        Planning and organizing
        Self-motivation
        Interpersonal Competencies
        Customer focus
        Teamwork
        Influencing and negotiating
        Working globally
        Minimum of 2 years customer support experience in a technical environment
        Strong understanding of customer service principles
 
Detailed Description and Job Requirements
 Provides follow through of complex customer issues, continuous improvement programs and development of tools such as customer satisfaction measures, etc.

Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both.

Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Works within defined procedures and routines with limited autonomy. Problem solving involves research and verification. Includes new graduate entrant with no professional experience; trainees, interns. Entry level position. Prefer 0-2 years of experience and good communication skills.
Job
: Business Operations
Travel
: Yes, 25 % of the Time
Location
: CN-CN,China-Beijing
Job Type
: Regular Employee Hire
Organization
: Oracle 举报 分享

Oracle (NYSE: ORCL) was established in 1977 and is headquartered in Redwood Shores, California, USA. Oracle, a global provider of enterprise cloud computing, is empowering businesses of all sizes on their journey of digital transformation. The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database.
Oracle entered China in the 1980s with its first office in Beijing. Today, Oracle has a presence in almost every province, autonomous region and municipality with 22 branch offices, five research and development centers, an extensive Oracle Partner Network as well as various community projects. In China, Oracle has more than 25,000 customers, 1,500 partners, and over 5,000 employees. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com or www.oracle.com/cn
甲骨文公司(NYSE：ORCL)创立于1977年，总部位于美国加利福尼亚州红木城。甲骨文是一家全球性的企业云服务提供商，致力于赋能各种规模的企业的数字化转型之旅。Oracle云在销售、服务、市场营销、人力资源、财务、供应链和制造领域提供全面的集成应用，及基于Oracle自治数据库打造的具有高度自治能力和安全性的第二代基础设施。
二十世纪八十年代，甲骨文进入中国市场，在北京设立了首家中国办事处。而今，甲骨文的业务已几近覆盖中国所有的省、自治区与直辖市——我们在中国建立了22个分支机构、5个研发中心、规模庞大且弥足珍贵的合作伙伴网络，开展了多种多样的社区计划。在中国，甲骨文拥有超过2.5万家客户、1500家合作伙伴和超过5000名员工。如需了解更多关于甲骨文公司的信息，请访问：www.oracle.com或www.oracle.com/cn