北京招聘

职位描述：

Hotel Support Agent

Unique opportunity to join a leading global provider of travel services

Location: Shanghai, China

Sector: Hotelbeds Group

Function: Operations - SRC

Contract terms: Permanent

We offer you the opportunity to widen your knowledge in a dynamic and international team as a Hotel Support Agent in SRC.

• To assist calls and e-mails from Suppliers with any requirement regarding bookings for all APAC regions
• To check bookings and run rooming lists in order to reduce the number of contacts.
• To ensure all the suppliers are well registered in the liberate PCI platform to be able to access to client details
• To manage incidences and redirect the issues to the required departments if the solution is not in the Hotel Support side: CRC, Finances, Product, etc.

• Minimum diploma holder
• Strong interpersonal skills
• Excellent knowledge of English language
• Advance or excellent knowledge of any other Asian language other than native language is desirable
• Strong knowledge of Office Package use
• Previous experience in Customer Service is desirable
• Previous experience in the Travel Industry is desirable

• No.1 Global B2B Bedbank brings profound and professional advanced knowledge, operations and technology;
• Attractive benefits on leave management, insurance;
• Office based in city centre with convenient transportation;
• Opportunity for self-development inside of company vertically and horizontally.

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Hotelbeds Group is a leading provider of services to the global travel trade with key positions in some of the fastest growing segments in the industry.

- Distributing accommodation, transfers & activities in more than 180 countries.
- Active in +120 source markets worldwide.
- The NO.1 global B2B bedbank.
- Local destination management operations in +40 countries.

Our vision is to a play a leading role in reshaping travel with our industry partners.

Our key business units are:

# Bedbank: The No1 global B2B bedbank, including the brands Hotelbeds, Bedsonline and Hotelopia.

# Transfer & Activity Bank: An integrated worldwide portfolio of transfers, activities and experiences distributed online through the brands of Activities, isango! and Hotelextras.

# Destination Management: A global leader in inbound services, operating the brands Destination Services (destination management), Intercruises (cruise handling) and Pacific World (meetings and incentives).

# New Ventures: High-growth potential businesses, including TT Services (visa outsourcing), ROIBACK (online project & promotion management for hotels) and Carnect (car rental distribution).

By joining Hotelbeds Group you will be working for a leading global travel organisation at the forefront of the industry. With a clear strategy and business structure, we know what we want and how we want to get there, and this is evident across everything we do. You will experience an innovative, engaging and multicultural environment where you will learn the tricks of the trade from the best travel professionals around. You will also build strong and lasting business relationships across the globe.

We actively encourage international mobility, so once you have joined us you will have lots of opportunities to develop your career across our multiple locations around the world and in our different units and brands. People have always been at the heart of our business and we actively encourage a culture that enables people to work together creatively. In summary, we offer a great environment in which to develop your future career.