海运操作/客服专员 Operations/Customer Service Coordinator, Ocean
联邦快递国际货运代理服务(上海)有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:交通/运输/物流
职位信息
- 发布日期:2013-07-31
- 工作地点:宁波
- 招聘人数:若干
- 工作经验:五年以上
- 学历要求:大专
- 语言要求:普通话熟练
英语熟练 - 职位类别:船务/空运陆运操作 货运代理
职位描述
REQUIREMENT:
1. College or above.
2. Maritime, international Trading, Business Administration subject is preferred.
3. Above 5 years forwarding industry working experience in multi-function including Doc, Ops, CS.
4. Familiar with Microsoft office software and PC skills.
5. Good command of English, Mandarin & local language.
6. Well grasp and clearly know the whole ocean export process.
7. Knows supplier conditions , deliver terms and purchasing conditions.
8. Knows risk and insurance terms
9.Familiar with and able to work with the company's quality and environmental policies.
10 Detail oriented.
11.Customer Service Oriented.
12.Good communication skills.
13.Strong sense of responsibility.
14.Self discipline and honesty.
15.Team player.
16.Willing to learn and improve and lift up oneself with better standard.
RESPONSIBILITY:
Summary
To handle day-to-day shipment arrangement and documentation collection, preparation and distribution with the ocean team to provide our customers with consistent and overall high level of service.
To handle day-to-day shipment arrangement and documentation collection, preparation and distribution for some key accounts or project accounts.
Contact and communicate with overseas counter party, sales team, carrier, shipper, booking agents, trucking companies, Custom Broker, warehouse or other relative parties for shipment arrangement.
To maintain and constantly improve the business relationship with customers, carriers, shippers, booking agencies, customer brokers, warehouse, trucking companies or other relative vendors.
To execute shipping arrangement accordingly to the company guideline as well as Customer specific SOP.
To ensure data entry and update in Operational specific system is correct and within time frame allowed.
To support the Operations Lead or Operations manager in team development and to work with staff in other levels to ensure an efficient workflow and a smooth communication to achieve the team success.
1. Follow standard operating procedures established by management.
2. Accept booking from shipper and book/Coordinate shipments with ocean carriers.
3. Contact overseas agents/office, get proper instruction for shpt arrangement and keep overseas office/client updated with shipment status.
4. Provide accurate and timely information to clients and venders.
5. Maintain close liaison with booking agent/carriers for shipment booking, freight pick up, custom clearance and warehouse loading.
6. Handling each file with effective and profitability guideline.
7. Key in shipment information into e-trans system and timely update the information in the system.
8. Update GOL with timely manner.
9. Send accurate AMS/ACI information vie IES system.
10.Prepare price quotation for the local charges to the shipper according to company standard quotation sheet.
11.Research, resolve and report operational problems.
12.Prepare/issue the bill of lading according to customer's requirement.Prepare shipping documents as required.
13.Cut invoice and billing to customer and overseas office/agent.Assure timely billing as per company policy .
14.Confirm on board with shipping line.
15.Distribute pre-alert and required documents to appropriate parties in timely manner within 3 days.
16.Prepare Job cost sheet for each file and close file within 7 days.
17.Other duties as assigned to the position.
公司介绍
We are looking for high caliber professional to join our new division specializing in international freight forwarding.
联系方式
- 公司地址:红岭中路1012号国信证券大厦