北京招聘

职位描述：
Description

Some Careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:
-Assist in maintaining a robust risk management governance structure within HSS OSC.
-Provide regular management reports to HSS OSC management and business partners for reviewing / assessing risk exposure performance, service delivery standards and adherence to the performance level agreement for the services offshored from HSBC HSS entities.
-Ensure the BRCM team in HSS OSC are adequately qualified and fully understand and be able to undertake their roles
-Identify and review operational risks and controls within HSS OSC as part of risk assessment process including and not limited to risk and control assessment, internal control review, periodic thematic review, etc.
-Assist management to develop remediation action plan, review the plan and remediation progress for adequacy, effectiveness and timeliness until the risk issues are Impact on the Business/Function
-Assist in maintaining a robust risk management governance structure within HSS OSC.
-Provide regular management reports to HSS OSC management and business partners for reviewing / assessing risk exposure performance, service delivery standards and adherence to the performance level agreement for the services offshored from HSBC HSS entities.
-Ensure the BRCM team in HSS OSC are adequately qualified and fully understand and be able to undertake their roles
-Identify and review operational risks and controls within HSS OSC as part of risk assessment process including and not limited to risk and control assessment, internal control review, periodic thematic review, etc.
-Assist management to develop remediation action plan, review the plan and remediation progress for adequacy, effectiveness and timeliness until the risk issues are resolved, escalated to Management on any exceptions noted.
-Establish and implement quality assurance, education and awareness programmes to ensure that all staff are fully aware of the importance and consequences of operational risks.
-Drive comprehensive analyses and balanced judgment in the fulfilment of audit requirements, coordinate various internal and external control audits, regulatory and ISAE3402 reviews and ensure the timely implementation of audit recommendations
-Devise and undertake ad-hoc projects for risk assessment and mitigation
-Manage staff within the site BRCM function and drive development including awareness and implementation of procedures and policy impacting BRCM.
-Monitoring and timely reporting to HSS OSC Management of risk issues resulted from risk, compliance, business partners, internal and external audit reviews to ensure timely closure.
-Undertake and facilitate reviews for BIRO related areas
-Implement regular Business Partner meetings to discuss progress of BRCM initiatives and share best practice.
-Be able to represent Head of BRCM OSCs when delegated to do so.
-Work closely with local business units to ensure that audit points are properly implemented
-Provide Operational Risk advice to local business units on FIM interpretations and internal control matters
-Work closely with other parts of HSS OSC and local risk functions to exchange information, understand international trends, forge standards of best practice and help implement all HSS policies and standards
-Liaise with business partners for operational risk related matters
-Lead and develop the BRCM team to align with Group strategy and target operating model
-Build the competency of the team to become trusted advisor to the business
-Maintain and develop positive and professional working relationships with all team members within BRCM across the HSS OSCs.
-Provide training, guidance and support to the team members and the business units on operational risk related matters
-Co-ordinate and manage the approach to operational risks in line with the Global HSS approach
-Lead through example and exhibit the correct behaviours to ensure HSS principles and Group values are at the required standards within BRCM
-Implement operational risk management policies and controls in relevant business areas
-Assist the business to remain compliant with operational risk management requirements set out in the Group Standards Manual, HSS FIM and Operation FIM.

Qualifications
 
-Degree holder preferably with at least 5 years’ operational risk management, internal control or audit experience in fund administration industry
-Strong understanding of operation risk management, audit, controls and compliance and ability to comprehend and minimize operational risks
-Ability to manage senior stakeholders across regions and cultures. Able to work in a matrix organization.
-Strong people management skills with at least 3 years’ experience in managing people and leading teams
-Solid organisation, problem solving and time management skills with the ability to work under pressure and set right priorities to deliver results on time
-Strong supervisory, influencing and interpersonal skills with the ability to communicate and negotiate with both external and internal customers at all levels
-Pro-active, service-oriented and responsive to duties, with a good control of emotion
-Excellent command of both spoken and written English

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China*** 举报 分享

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营