北京招聘

职位描述：
Purpose:
Product Support "Region" Engineer is part of Product Support "Region" organization. The resource has to secure the operational follow up & technical support of all beverage products (aseptic and not) for combi (blowing, filling and labelling) and stand-alone technology, associated trade equipments (capper, inspection system, nitrogen doser...) and 3rd party line equipments (EOL, conveyor, process equipment...), throughout the whole life of the machine. He has also to secure that customers are able to achieve the best performance from operating Sidel equipment through email, telephone and occasionally on-site support both directly to customers, and to colleagues working with customers (FSE, PM, CCM...), as well as the preparation and distribution of appropriate documentation to customers and to FSE and communication with central product support about identified issues and Non Conformities.

Main Responsibilities:
- Secure troubleshooting on all beverage equipments, associated trade equipments and lines installed in the region
- Secure performances of commercially released equipments and lines installed in the region
- Secure NC and SWAP list management on SINCRO tool
- Support the availability of field methods for installation, qualification, technical analysis, repairing and maintenance activities
- Support FSE during projects and service site operations, throughout the life of the machine
- Support CSM and CCM with technical advice for proposals on O&U, training and maintenance opportunities
- Support the execution of RCA methodology, driving data collections and preventive and corrective action application
- Be part of hotline service, in case of availability
- Provide daily telephone & email support to internal and external customers, throughout the life of the machine
- Secure retrofit application on the installed base
- Provide support to services staff involved in spare parts management
- Support local resources competences development plan, identifying FSE to be trained, and apply final evaluation

Education Qualifications :
- Bachelor Degree or equivalent

Language Requirements:
- English
- Local Languages spoken in the region are a plus
   
Professional Qualifications and Experience :
- 3 years at least of technical assistance and field experience
- knowledge of beverage technology (aseptic and not): combi/stand alone technology & trade/line eqps.
- ability to manage and satisfy customer requests 举报 分享

About the Sidel Group

In a world of constantly changing needs, today’s bottle is tomorrow’s old news. But by having approximately 5,000 skilled employees all over the world, we are able to listen to our customers, offering them reliable production-systems that are easily adaptable to new developments – without causing expensive downtime.

The Sidel Group, headquartered in Italy, has production sites in 13 countries and 30,000 machines installed in 190 nations worldwide. Leading in packaging solutions, our value-added service secures both our customers & us with a sustainable business in the global environment.

 No doubts, no compromises, just A Better Match.

 
关于西得乐集团

在需求不断变化的包装世界，今天登场的新瓶，明天就可能被淘汰。在日益激烈的市场竞争中，西得乐能助您一臂之力！我们在世界各地有约5,000名技术熟练的员工，随时倾听客户的声音，向客户提供灵活可靠的生产系统，轻松应对客户的特殊发展需求和业务要求，避免造成耗费巨大的停机问题。

总部设在意大利的西得乐集团，已经在全球13个国家建立起生产基地，并在190个国家和地区安装了30,000台机器。我们的包装解决方案处于领先地位，我们的增值服务可确保客户与我们能够在全球环境下始终维系持续稳健的业务合作。

互信不疑、尽善尽美，西得乐就是您的A Better Match。


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