北京招聘

职位描述：
At a Glance:
Morning shift, from 9:00 to 18:00, or afternoon shift from 12:00 to 21:00, Monday through Sunday, 5 days a shift following with 2 days off, as working pattern. Work to increase client satisfaction and hotelbeds level of competitiveness through the continuous optimization of relationship. Focus on constantly increasing sales activity converting calls/emails interaction with clients to commercial actions.

Main Responsibilities:

1.Provide excellent customer service
2.Attend client queries through phone calls and emails, by being proactive, courteous, friendly, and helpful
3.Ensure that all client requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions
4.Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty
5.Rotate on the duty to support client requests per the defined shift schedule
6.Act and suggest on improvement opportunities identified during daily work

Candidat Profile:

1.Service oriented, and interested in the function of customer service
2.Enthusiastic, self-motivated individual with excellent interpersonal skill and verbal / written communication skills
3.Good spoken and written English/Chinese, Korean language capability will be a plus
4.Excellent time management skills with the ability to work well under pressure in a fast-paced environment
5.Proactive, driving for result and team work spirit
6.University graduate or recognized diploma, prefer candidates having experiences in large call center 举报 分享

Hotelbeds Group is a leading provider of services to the global travel trade with key positions in some of the fastest growing segments in the industry.

- Distributing accommodation, transfers & activities in more than 180 countries.
- Active in +120 source markets worldwide.
- The NO.1 global B2B bedbank.
- Local destination management operations in +40 countries.

Our vision is to a play a leading role in reshaping travel with our industry partners.

Our key business units are:

# Bedbank: The No1 global B2B bedbank, including the brands Hotelbeds, Bedsonline and Hotelopia.

# Transfer & Activity Bank: An integrated worldwide portfolio of transfers, activities and experiences distributed online through the brands of Activities, isango! and Hotelextras.

# Destination Management: A global leader in inbound services, operating the brands Destination Services (destination management), Intercruises (cruise handling) and Pacific World (meetings and incentives).

# New Ventures: High-growth potential businesses, including TT Services (visa outsourcing), ROIBACK (online project & promotion management for hotels) and Carnect (car rental distribution).

By joining Hotelbeds Group you will be working for a leading global travel organisation at the forefront of the industry. With a clear strategy and business structure, we know what we want and how we want to get there, and this is evident across everything we do. You will experience an innovative, engaging and multicultural environment where you will learn the tricks of the trade from the best travel professionals around. You will also build strong and lasting business relationships across the globe.

We actively encourage international mobility, so once you have joined us you will have lots of opportunities to develop your career across our multiple locations around the world and in our different units and brands. People have always been at the heart of our business and we actively encourage a culture that enables people to work together creatively. In summary, we offer a great environment in which to develop your future career.