北京招聘

职位描述：
Job Summary
The Red Hat Global Support Delivery team is seeking a Technical Support Engineer with solid technical and customer service skills to join us in Beijing, China. In this role, you will act as the first line of contact for all customer questions, and you'll work with leading open source developers to create new solutions and customer offerings. You will also have many opportunities to get involved in global cross-functional projects with our Sales, Engineering, and Training teams. As a Technical Support Engineer, you will find yourself at the center of new open source developments and the latest technologies.

Primary Job Responsibilities
Act as the direct contact for customer inquiries from South Korea via phone and Web.
Analyze software problems and recommend corrective actions and resolutions to customers
Use professional concepts and apply company policies and procedures to resolve a variety of issues
Collaborate with global support engineers to resolve customer issues
Document and share diagnostic steps and problem resolutions with Global  Support Delivery team
Work with all levels of support engineers in other regions on global projects and assignments
Deliver an exceptional customer service experience
Be on call and perform night and weekend shift duties on a rotational schedule as needed

Required Skills
Fluent in Korean, both written and verbal. 
Good English language skills, both written and verbal
Ability to communicate clearly and concisely to customers with various levels of technical experience
Good understanding of Linux and opensource softwares. 
Red Hat Certified Engineer (RHCE), or a comparable combination of experience and qualifications
Demonstrated understanding of operating system installation, configuration, administration, networking, security and firewalls, and web servers
Experienced in enterprise storage solutions, clustering, virtualization or cloud technologies is a plus
Bachelor's or above degree in computer science or relevant technical fields 举报 分享

It's rewarding to work at a well-established, mission-driven company. You get the freedom, autonomy, and responsibility to impact a company that is changing the technology industry. With FY2011 revenues of almost U.S. $1 billion, Red Hat is the world's leading provider of open source solutions. Our mission is to be the catalyst in communities of customers, contributors, and partners creating better technology the open source way. We strive to make freedom, flexibility, and open source the building blocks of our enterprise technology stack. And we passionately pursue our vision of a better future, based on open standards and interoperability. Red Hat is the place to take chances. Good work earns respect, and people dream big and act boldly as they extend the reach of open source. The basis of this freedom is as solid as our success. Our history of 38 consecutive quarters of growth* are a good foundation for making a difference. And we need talented, smart, and passionate people to make this happen. So, what's in it for you? The ability to have an impact and change the world. What more could you want? Come prepared to lead the way。