北京招聘

职位描述：
Job Responsibility
1.To quality assess that all information released to clients are within mandated specifications.
2.To quality assess that all action taken by operation are within operational procedures set up
3.Ensure the highest standards are maintained both at check level and case level.
4.Ensure verification results or client reports are quality assessed within agreed Service Level Agreements and rules set up

Essential Duties and Responsibilities
Quality Assurance
? Daily operation checking, including process, system input, escalation, email and calls checking.
? Timely assessment on employee performance and make records in score card
? Checking all high-risk verification (discrepancies) and relevant items
? Monitor activity at a check and case level to ensure issues or major delays are identified and followed up immediately
? Spelling, grammar and punctuation should be checked for errors and corrected.
? Provide feedback to any in-house teams via the appropriate channels.
? All components (where required) are completed with accuracy and attention to detail.
? Errors or escalations are reported and corrected in a proper way
? Billing (where required) is completed with accuracy and to client contract/SLA.(optional)
Operational Performance
? 100% adherence to Privacy Legislation, processes, company policies and procedures.
? Attendance and participation in daily huddles, general meetings and team meetings with recording of minutes as required for distribution of the meeting.
? Maintain knowledge and capability on FADV operating systems specific to position including but not limited to SOPSS, CSPi, GCM/EA, and SEIBEL as instructed by Team Leader or Management.
? Escalation of issues or complaints to Team Leader (or relevant party if TL unavailable) as soon as becoming aware of them.
? Ensure other operational administration tasks including but not limited to operational reporting, call monitoring, resource updating(policy, rule, SLA,CCD), and workflow coordination is completed within the agreed timeframes
? Able to maintain the required performance in specific tasks and also able to be crossed trained into other duties and responsibilities within the Quality Assurance Team.

Customer Service
? To co-ordinate with other internal teams to resolve client and candidate issues.
? Help optimize operational workflow or rules to improve the service quality provided to Clients
? Ensure all activity relating to quality QC is achieved within client SLA and FADV agreed timeframes.

Relationship management
? To co-ordinate with internal teams to ensure appropriate action is taken on individual cases.
? Active participation in team meeting forums and customer focus groups.
? Promote a safe and healthy workplace by undertaking responsibilities as outlined in First Advantage health and safety policy and procedures

Strategic Initiatives
? Proactively identify process improvement opportunities and put forward suggestions for process change in writing and during Team meetings.
? Participate in projects or tasks to support projects as directed by Team Leader. Aid in tasks where requested by the Team Leader or Management.
? To attend Compliance Team meetings and engage with your team members by expressing ideas for service improvements and knowledge sharing initiatives.
? Log all escalations. Complete all logs as required within the requested timeframes.

Job Qualifications
Education:
? Bachelor of Arts or Management
? A qualification in office business management or related discipline preferred
Experience:
? 1 year working experience or Senior Associate level with experience in Case Initiation and Employment
? Associate who have solid knowledge foundation of all operational process could also be counted
? Intermediate to advanced experience of MS Office
Other Knowledge, Skills, Abilities or Certifications:
? A high level of attention to detail
? Positive working attitude, highly responsible and self-motivated
? Excellent ability to learn new things and adapt to changes
? Problem-solving skills can think on their feet and use initiative.
? Good bilingual skills in both reading and writing
? Good time management skills.
? The ability to work within a team environment and individually. 举报 分享

首优咨询是美国独资的背景调查服务公司，提供全方位的人才雇佣方案。总部位于美国乔治亚州的亚特兰大，First Advantage在全球的13个国家拥有27家全资公司，超过4000名员工。目前为逾45,000家客户包括上百家1000强公司提供全方位的雇佣背景调查服务，一直保持着全球行业领先地位。首优于2001年进驻中国，在北京、上海、珠海和香港等城市拥有全资子公司和战略合作伙伴。
公司文化宽松自由、尊重个人，现因战略发展需要，诚邀品技兼优的人才加入公司。首优为员工提供完善的薪酬福利制度和全方位发展人才的优良环境。