Complaint and Distribution Quality Management 投诉及渠道管理
上海罗氏制药有限公司上海总部
- 公司规模:1000-5000人
- 公司性质:合资(欧美)
- 公司行业:制药/生物工程
职位信息
- 发布日期:2012-08-31
- 工作地点:上海-浦东新区
- 招聘人数:1
- 学历要求:本科
- 语言要求:英语熟练
- 职位类别:供应商管理 质量管理/测试主管(QA/QC主管)
职位描述
Responsibilities:
1.Management of cold chain distributors. Provide QA supervision/support to distributors during and after quality audits, ensure adequate follow up by regular quality checks
管理冷链分销商,并在质量审计中或审计后对其提供质量保证上的支持和监督。通过日常质量检查确保充分的冷链产品质量跟踪。
-Conduct audit to T1/T2 distributor to evaluate the quality assurance system and their capability to handle Roche cold chain product in a quality manner. Draft audit report and qualify the distributor in the quality/ technical point of view.
对一级/二级分销商进行审计,评估其质量保证系统和在质量方面处理罗氏冷链产品的能力,起草审计报告,从质量和技术角度评价分销商的资质。
-Provide the technical and knowledge support to both T1 and T2 distributors, help distributor to improve and update their knowledge structure. Ensure timely, safe and secure transportation/storage of Roche cold chain product.
为一级和二级分销商提供技术及知识支持,帮助分销商改进提升知识构架,确保罗氏冷链产品在储存和运输上的及时性和安全性。
2.New distributor development with Commercial, Finance team, identify, develop and implement suitable external sourcing opportunities for cold chain product distributors that provide the best overall value for Roche
与商务部财务部共同发展新的分销商,完成冷链产品分销商确认、发展、寻找合适的外部资源机会,为罗氏提供最好的价值。
-Involve in the development of new distributors (including both T1 and T2) through sound GMP/GSP audit, qualify the newly developed distributor in quality/technical point of view.
参与新分销商的发展(包括一级和二级),通过合理的GMP/GSP审计,从质量和技术角度确认新发展的分销商资质。
-Provide sufficient training to newly developed distributor to help them implement Roche specification on cold chain product handling.
对新发展的分销商提供充分的培训以帮助他们执行罗氏冷链产品的处理标准。
3.To manage the qualification/Validation of related devices and system.
管理相关设备/系统的质量确认/验证
-To assist validation team for the calibration of temperature devices
协助验证部门实施温度计的校验管理
-Be responsible for the qualification of cold chain distributor, like new distributor establishment, regular review of existing distributor and etc.
负责冷链产品分销商的资质管理,如新分销商的开立,现有分销商的常规性回顾等。
-To manager the relevant document
相关文件的管理
4.Temperature control for cold chain product during distribution channel
冷链产品在分销渠道的温度控制
-Analysis the hot dog temperature record and finish cold chain product temperature evaluation report to Q-IMP manager for the quality approval.
分析并由客户返回的温度计数据并完成冷链产品温度评估报告,以便将质量经理判定冷链产品的质量;
-To analysis the temperature excursion report from T1 to T2 of cold chain product and report the result to manager for the quality approval.
评估一级商至二级商的冷链产品温度偏差,并汇报至经理以判定冷链产品的质量
5.Temperature control for cold chain product during distribution channel
客户投诉的处理
-Receiving and responding the customer complaints and requests within setting time.
受理客户投诉和客户请求,在规定期限内响应。
-To assist relative departments for an investigation, responding and solving the problem for customer timely of the customer complaints.
对投诉情况协助相关部门进行调查处理,及时答复客户和帮助客户解决问题。
-Input the complaint information on TrackWise system timely, and close the TW according to requirements.
及时在TrackWise系统中输入投诉信息,并按照要求关闭系统。
-To assist for summarizing monthly, reporting annually to analyze the trend of complaining cases.
协助完成月度汇总、年度报告,并对客户投诉做出趋势分析。
Qualification:
Good accountability of GMP understanding and implementing.
良好的GMP理解贯彻能力。
Knowledge and experience in the quality management.
具有质量管理的知识和经验。
Language skill: Good at English, listening, speaking, reading and writing.
语言技能: 具有良好的英语听说读写能力。
PC skill技能: Word, Excel, PowerPoint, etc.
公司介绍
我们始终以患者为中心,致力于帮助患者从根本上延长生命和改善生活质量。目前,罗氏在华拥有16个产品,覆盖8个治疗领域。我们与政府、医疗机构以及非政府组织等社会各界多方携手,共同探索创新的合作模式,通过一系列有影响力和可持续的举措惠及更多的中国患者。
更多罗氏中国信息,请登陆罗氏官网或访问罗氏招聘公众号。
联系方式
- 公司地址:龙东大道1100号