技术支持工程师
高知特信息技术（上海）有限公司 Cognizant Technology Solutions
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：计算机软件
职位信息
- 发布日期：2017-03-29
- 工作地点：上海-浦东新区
- 招聘人数：1人
- 学历要求：本科
- 语言要求：韩语/朝鲜语 精通 英语 良好
- 职位月薪：6-8千/月
- 职位类别：技术支持/维护工程师
职位描述
职位描述：
工作内容:
1. Receiving end user calls
2. Provide first level resolutions for EUC and Business Applications
3. Ticket creation/Categorization / Prioritization
4. Ticket escalation to respective Support Group
5. Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps
6. Ticket update and Closure.
职位要求:
1. Good communication skills and customer management experience
2. Work experience with clients outside India or in onsite roles.
3. Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
4. Willing to work in 24x7 environment
5. Good Analytical & Coordination skills are essential.
6. Basic Customer service skills
7. Basic understanding of Computers and Trouble shooting skills required.
8. Customer service orientation and ability to work in a team
9. Good interpersonal and communication skills
10. Customer service orientation and ability to work in a team
11. Excellent Soft skill, Communications skills(Voice & Email) to handle global customers
12. Strong keyboard skills(minimum 30 words per minute)
13. Ability to perform in adverse situations
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工作内容:
1. Receiving end user calls
2. Provide first level resolutions for EUC and Business Applications
3. Ticket creation/Categorization / Prioritization
4. Ticket escalation to respective Support Group
5. Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps
6. Ticket update and Closure.
职位要求:
1. Good communication skills and customer management experience
2. Work experience with clients outside India or in onsite roles.
3. Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
4. Willing to work in 24x7 environment
5. Good Analytical & Coordination skills are essential.
6. Basic Customer service skills
7. Basic understanding of Computers and Trouble shooting skills required.
8. Customer service orientation and ability to work in a team
9. Good interpersonal and communication skills
10. Customer service orientation and ability to work in a team
11. Excellent Soft skill, Communications skills(Voice & Email) to handle global customers
12. Strong keyboard skills(minimum 30 words per minute)
13. Ability to perform in adverse situations
职能类别： 技术支持/维护工程师
公司介绍
ABOUT COGNIZANT
Cognizant (NASDAQ-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital or follow us @Cognizant.
高知特 —— Cognizant（NASDAQ-100：CTSH），是全球领先的信息技术专业服务公司，致力于帮助客户在数字时代打造新的商业模式、运营模式和技术模式。通过我们植根于不同行业、专业独到的咨询式服务，我们将帮助客户构想(Envision)和建造(Build)未来愿景，成就(Run)创新和高效的企业。高知特（Cognizant）总部位于美国，“财富” 美国500强企业中名列第195位，被评为全球最受赞赏的公司之一。欢迎访问公司主页了解更多有关高知特（Cognizant）的数字服务。
Cognizant (NASDAQ-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital or follow us @Cognizant.
高知特 —— Cognizant（NASDAQ-100：CTSH），是全球领先的信息技术专业服务公司，致力于帮助客户在数字时代打造新的商业模式、运营模式和技术模式。通过我们植根于不同行业、专业独到的咨询式服务，我们将帮助客户构想(Envision)和建造(Build)未来愿景，成就(Run)创新和高效的企业。高知特（Cognizant）总部位于美国，“财富” 美国500强企业中名列第195位，被评为全球最受赞赏的公司之一。欢迎访问公司主页了解更多有关高知特（Cognizant）的数字服务。
联系方式
- Email：yiruo@google.com
- 公司地址：前海深港创新中心a-2楼