北京招聘

Position summary

Reporting to the Manager for Desktop Service. This individual is responsible for managing escalations for web or video products or SDK support from Teir1 call center agents in order to answer the inquiry with working closely with TRT engineer. Location is Beijing.

Responsibilities

Receive questions about from call center in Japanese and answer the question in Japanese. If you don't have any answers, translate it into English, and then send it to an upper engineer.

Receives the answer from the upper engineer in English, and translate it into Japanese for returning the answer to call center.

Gather product, sales, and support/service information from various sources and provide the information to everyone concerned.

Coordinate to implement support program, support policy, guideline, and new support tools which would be proposed by Readiness Managers

Deliver appropriate materials, specification, and information for new products and upgrades such as beta software and software packages etc to vendors.

Deal with escalated matters, which are including not only technical but also non-technical, such complaint with T1 agent in order to provide answers to customers.

Provide T1 agent with advice of technical information to fill identified knowledge gaps.

Report bugs to appropriate person (e.g. Japan Engineering team, Japanese QE, and TRT).

Share information on issues of potential customer impact with support team.

Communicate technical information and customer requirements with other departments groups

Take on other jobs, which are assigned by the technical support manager temporary or specially.

Requirements

Experience with technical support offerings or engineering/QA

Excellent skills with Windows and MacOS

Spoken/Written communication skill in Japanese and English

1+ year of web industry or video work experience OR 3+ Programing (Java script, Visual C)

Ability to work positively with others

Adobe 创建于1982年，是世界领先的数字媒体和在线营销解决方案供应商。公司总部位于美国加利福尼亚州圣何塞，在世界各地员工人数约 7000名。Adobe 的客户包括世界各地的企业、知识工作者、创意人士和设计者、OEM 合作伙伴，以及开发人员。

Adobe中国研发中心成立于2006年，坐落于北京市中关村清华科技园，目前拥有约400名员工，支持Adobe全球数字媒体产品及在线营销方案的研发及测试工作，为客户打造炫酷多媒体效果及实时在线数据分析解决方案。

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