北京招聘

该职位为思科正式编制职位。
RESPONSIBILITIES
？ Write/improve processes and procedures for customized support services
？ Ensure proper delivery and sales of product and service solutions
？ Identify need for and assist with creation of customer training
？ Act as "business driver" to improve customer's and Cisco's internal operations
？ Understand customer's internal business functions and culture
？ Manage customer facing projects and internal advanced service improvements
？ Identify, build and maintain relationships with customers internal management
？ Act as a single point of contact for operational issues
？ Represent customer needs to Cisco post-sales support teams and applicable organizations
？ Travel to quarterly customer site visits to present operational issues/activities, customer satisfaction and gap
analysis to customer and internal Cisco personnel
？ Provide customers with updates on "hot" or escalated issues
？ Coordinate and conduct weekly conference calls to provide status reports to customer
？ Create and present quarterly reports to customers with analysis of customer's support needs
SKILLS AND EXPERIENCE
？ Customer Service experience
？ Ability to work as team member in a cross-functional matrix environment
？ Excellent presentation and communication skills
？ Knowledge of vertical market business trends and concepts
？ Strong project management skills
？ Strong influencing and decision making skills
？ Strong understanding of Cisco's internal business functions
？ Understanding of Cisco's sales cycle
？ Understanding of pertinent software applications used for reporting and researching
？ Experience with using Microsoft Office (at least 3 of Excel, Power Point, Outlook or Word)
？ Ability to communicate via phone, written and face-to-face meetings
？ Strong technical and customer service gap analysis skills
？ Ability to apply knowledge and formulate customer recommendations
？ Understanding of Cisco products and solutions
？ Minimal daily supervision required ( this position normally receives no instructions on routine work and only
general instruction on new assignments or initiatives)

    “北京在信汇通科技有限公司（以下简称“在信汇通”）自2002年成立以来，已有14年了。秉承着“在”和“信”的服务精神，在信汇通已经从一个最初国内IT服务行业的探路者，变成了一个IT服务“老兵”，在客户中享有良好的口碑。
在信汇通的业务，也已经从单一的人员外包服务，扩展到了整个IT服务供应链，即包含IT人员垂直招聘、定向培训、人员外包和服务外包等一系列业务，能够很贴心地满足不同客户的弹性的IT服务需求。
面向未来，在信汇通明确打出“在信服务”这一响亮的品牌大旗，充分利用移动互联和O2O技术，为IT工程师提供一个促进职业发展的平台。这一平台是以“职业陪伴”为主线，给IT工程师提供多种服务和帮助。最终形成以各个IT专业领域的精英人才为核心，以处于不同成长阶段的工程师为基础的广泛的IT人才聚集平台。并以此平台为基础，给企业用户设计“按需提供”的IT服务（Service-On-Demand）和IT服务链的纵向整合，最大程度提升用户对IT人员和IT设施的使用效率，节约社会投资。
信息技术已经深刻改变了社会的方方面面，变化是常态，不变是本质，创新是方法。在信汇通会坚持我们不变的服务理念，持续创新，成为生生不息的信息技术在社会应用中的弄潮儿，把“在信服务”建设成为IT服务领域的领导品牌。
    公司地址: 北京市朝阳区安贞西里五区仟村商务大楼A座801室
    公司网址: http://www.zaixin.com
    联系电话: 010-82052007