市场云产品技术支持工程师-日语职位
甲骨文（中国）软件系统有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：计算机软件
职位信息
- 发布日期：2017-03-16
- 工作地点：大连-高新园区
- 招聘人数：若干人
- 语言要求：日语 精通 英语 精通
- 职位月薪：1.5千以下/月
- 职位类别：技术支持/维护工程师 ERP技术开发
职位描述
职位描述：
此职位薪水需要根据日英能力和技术能力，通过面试综合评定
Oracle Marketing Cloud (OMC) Eloqua Product Support Engineer for English & Japanese Languages Speaking (Dalian)
Objective:
As a Support Engineer of Oracle Marketing Cloud (OMC) for Eloqua product, act as the technical interface to customers and responsible for resolution of problems through research, collaboration or problem replication.
Responsibilities:
Communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technical problems identified in OMC Eloqua product.
Manage customer’s escalations/expectations and ensure timely delivery of high quality resolution on technical issue focusing on root cause analysis and prevention.
Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.
The prospective candidate should draw upon all resources at Oracle, to advise and consult on the use of Eloqua technologies to avoid such problems in the future.
Educate and walk the customer through the problem-solving process.
Adopt appropriate diagnostic methodology & procedures when handling and documenting technical issues that complies with Support processes, policies & SLAs.
Collaborate on cross-team and cross-product technical issues by working with resources from other groups (including Problem Management, Development, Operation and Escalation teams) as needed to resolve customer issues.
Research and study on Eloqua features, keep abreast of new releases and functionalities or related technologies to maintain product expertise.
Write technical articles on Eloqua product for the Knowledge Management.
Requirements & Qualifications:
Candidate should possess the following skills & competencies:
Knowledge of digital marketing dynamics, email routing & deliverability, Java, HTML, XML, Rest APIs/Restful services, JSON, Web scripting/services and web technologies like SPF, DKIM, SSL, SEO will be advantageous.
Great problem solving skills, with a strong bias for quality and engineering excellence at scale. Not only must you able to identify, analyze, diagnose and troubleshoot complex problems using appropriate tools under constraints, but able to handle with utmost professionalism without compromising customers’ satisfaction.
Must have strong customer-centricity mindset and the passion to work in service support line of business including providing preventive support and proactive advice.
Excellent interpersonal communication and written skills in English and Japanese is a MUST. Since this position requires Japanese speaking skill, it necessary that you have relevant experience in dealing with Japanese customers.
Able to work with minimal supervision, self-motivated, self-directed and take initiative to collaborate and synthesize with members locally or globally across different geographical timezone.
Requires discretion and independent judgment in a dynamic environment to anticipate and assess ambiguous situations especially when dealing with customers.
Proven experience delivering high performance enterprise-wide software or SaaS application support or consulting. Knowledge of digital automated marketing tools will be advantageous.
BE/ME in Computer Science, Engineering, related field or equivalent.
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此职位薪水需要根据日英能力和技术能力，通过面试综合评定
Oracle Marketing Cloud (OMC) Eloqua Product Support Engineer for English & Japanese Languages Speaking (Dalian)
Objective:
As a Support Engineer of Oracle Marketing Cloud (OMC) for Eloqua product, act as the technical interface to customers and responsible for resolution of problems through research, collaboration or problem replication.
Responsibilities:
Communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technical problems identified in OMC Eloqua product.
Manage customer’s escalations/expectations and ensure timely delivery of high quality resolution on technical issue focusing on root cause analysis and prevention.
Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.
The prospective candidate should draw upon all resources at Oracle, to advise and consult on the use of Eloqua technologies to avoid such problems in the future.
Educate and walk the customer through the problem-solving process.
Adopt appropriate diagnostic methodology & procedures when handling and documenting technical issues that complies with Support processes, policies & SLAs.
Collaborate on cross-team and cross-product technical issues by working with resources from other groups (including Problem Management, Development, Operation and Escalation teams) as needed to resolve customer issues.
Research and study on Eloqua features, keep abreast of new releases and functionalities or related technologies to maintain product expertise.
Write technical articles on Eloqua product for the Knowledge Management.
Requirements & Qualifications:
Candidate should possess the following skills & competencies:
Knowledge of digital marketing dynamics, email routing & deliverability, Java, HTML, XML, Rest APIs/Restful services, JSON, Web scripting/services and web technologies like SPF, DKIM, SSL, SEO will be advantageous.
Great problem solving skills, with a strong bias for quality and engineering excellence at scale. Not only must you able to identify, analyze, diagnose and troubleshoot complex problems using appropriate tools under constraints, but able to handle with utmost professionalism without compromising customers’ satisfaction.
Must have strong customer-centricity mindset and the passion to work in service support line of business including providing preventive support and proactive advice.
Excellent interpersonal communication and written skills in English and Japanese is a MUST. Since this position requires Japanese speaking skill, it necessary that you have relevant experience in dealing with Japanese customers.
Able to work with minimal supervision, self-motivated, self-directed and take initiative to collaborate and synthesize with members locally or globally across different geographical timezone.
Requires discretion and independent judgment in a dynamic environment to anticipate and assess ambiguous situations especially when dealing with customers.
Proven experience delivering high performance enterprise-wide software or SaaS application support or consulting. Knowledge of digital automated marketing tools will be advantageous.
BE/ME in Computer Science, Engineering, related field or equivalent.
职能类别： 技术支持/维护工程师 ERP技术开发
公司介绍
Oracle (NYSE: ORCL) was established in 1977 and is headquartered in Redwood Shores, California, USA. Oracle, a global provider of enterprise cloud computing, is empowering businesses of all sizes on their journey of digital transformation. The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database.
Oracle entered China in the 1980s with its first office in Beijing. Today, Oracle has a presence in almost every province, autonomous region and municipality with 22 branch offices, five research and development centers, an extensive Oracle Partner Network as well as various community projects. In China, Oracle has more than 25,000 customers, 1,500 partners, and over 5,000 employees. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com or www.oracle.com/cn
甲骨文公司(NYSE：ORCL)创立于1977年，总部位于美国加利福尼亚州红木城。甲骨文是一家全球性的企业云服务提供商，致力于赋能各种规模的企业的数字化转型之旅。Oracle云在销售、服务、市场营销、人力资源、财务、供应链和制造领域提供全面的集成应用，及基于Oracle自治数据库打造的具有高度自治能力和安全性的第二代基础设施。
二十世纪八十年代，甲骨文进入中国市场，在北京设立了首家中国办事处。而今，甲骨文的业务已几近覆盖中国所有的省、自治区与直辖市——我们在中国建立了22个分支机构、5个研发中心、规模庞大且弥足珍贵的合作伙伴网络，开展了多种多样的社区计划。在中国，甲骨文拥有超过2.5万家客户、1500家合作伙伴和超过5000名员工。如需了解更多关于甲骨文公司的信息，请访问：www.oracle.com或www.oracle.com/cn
Oracle entered China in the 1980s with its first office in Beijing. Today, Oracle has a presence in almost every province, autonomous region and municipality with 22 branch offices, five research and development centers, an extensive Oracle Partner Network as well as various community projects. In China, Oracle has more than 25,000 customers, 1,500 partners, and over 5,000 employees. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com or www.oracle.com/cn
甲骨文公司(NYSE：ORCL)创立于1977年，总部位于美国加利福尼亚州红木城。甲骨文是一家全球性的企业云服务提供商，致力于赋能各种规模的企业的数字化转型之旅。Oracle云在销售、服务、市场营销、人力资源、财务、供应链和制造领域提供全面的集成应用，及基于Oracle自治数据库打造的具有高度自治能力和安全性的第二代基础设施。
二十世纪八十年代，甲骨文进入中国市场，在北京设立了首家中国办事处。而今，甲骨文的业务已几近覆盖中国所有的省、自治区与直辖市——我们在中国建立了22个分支机构、5个研发中心、规模庞大且弥足珍贵的合作伙伴网络，开展了多种多样的社区计划。在中国，甲骨文拥有超过2.5万家客户、1500家合作伙伴和超过5000名员工。如需了解更多关于甲骨文公司的信息，请访问：www.oracle.com或www.oracle.com/cn
联系方式
- Email：qi.mel@oracle.com
- 公司地址：地址：span天津路名人商业大厦