Customer Support Specialist
泰克科技（中国）有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：仪器仪表/工业自动化
职位信息
- 发布日期：2017-03-16
- 工作地点：上海-长宁区
- 招聘人数：若干人
- 工作经验：1年经验
- 学历要求：大专
- 职位月薪：0.8-1万/月
- 职位类别：销售行政专员/助理
职位描述
职位描述：
Job Title: Customer Support Specialist –Sales Support/Order Management 销售支持及订单管理
Responsibilities:
1. Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales functions, to ensure complete customer satisfaction as well as to meet service/sales targets and quality operation metrics.
2. Develops, maintains and positions customer relationships; has the authority to substantially affect the relationship between the company and a customer from a financial or product standpoint.
3. Coordinates with various functions (Sales, Manufacturer, Logistics, Finance, Service etc.) within the company to ensure customer requests are handled appropriately and in a timely manner, in compliance with company policy and government regulations.
4. Completes in-depth research and analysis of information to resolve complex customer issues and needs while utilizing multiple systems and various resources. Accurately enters service/sales quotes and orders and manages them through completion.
5. Proactively resolves customer order issues for Production, Scheduling, Shipping and Invoicing.
6. Prepares accurate documentation to meet customer, country, and/or financial requirements. May determine the validity of warranty claims with customers and have the ability to schedule repair resources if needed. Must have the ability to recognize and initiate add-on business opportunities.
7. Responds willingly to the demands of the moment and adapts easily to the rapidly changing business and cross culture environment.
8. Handle customer incoming calls about service/sales orders & basic technical support
9. Comply with company’s policy and rules on business ethics
Qualifications/Requirements:
1. A recognized College Degree 大学学历
2. Business knowledge on international and domestic business 了解国际进出口及国内贸易
3. Minimum one year experience on service/sales order management or relevant 销售维修订单管理或相关经验
4. Good computer skills, Oracle experience preferred 良好的电脑技能, Oracle 经验优先
5. Detail/customer oriented and good time management客户优先, 良好的时间管理
6. Excellent telephone communication skills 电话沟通技巧
7. Fluent Chinese & English is must 中英文优秀, Korean is plus 懂韩语优先
8. Location Pudong Jingqiao 浦东川桥路 or ChangNing Hongqiao 长宁福泉北路
Tektronix
Our customers are the premier technology companies, and the world is our playing field. We're Tektronix, a company at the forefront of technological innovation. As we focus on our strengths in test, measurement and monitoring, our strategy is to enable our customers to design, deploy and manage Internet/advanced technologies and next-generation global communications. As a key Customer Care Center representative, you can help bring a whole new world of possibility to market.
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Job Title: Customer Support Specialist –Sales Support/Order Management 销售支持及订单管理
Responsibilities:
1. Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales functions, to ensure complete customer satisfaction as well as to meet service/sales targets and quality operation metrics.
2. Develops, maintains and positions customer relationships; has the authority to substantially affect the relationship between the company and a customer from a financial or product standpoint.
3. Coordinates with various functions (Sales, Manufacturer, Logistics, Finance, Service etc.) within the company to ensure customer requests are handled appropriately and in a timely manner, in compliance with company policy and government regulations.
4. Completes in-depth research and analysis of information to resolve complex customer issues and needs while utilizing multiple systems and various resources. Accurately enters service/sales quotes and orders and manages them through completion.
5. Proactively resolves customer order issues for Production, Scheduling, Shipping and Invoicing.
6. Prepares accurate documentation to meet customer, country, and/or financial requirements. May determine the validity of warranty claims with customers and have the ability to schedule repair resources if needed. Must have the ability to recognize and initiate add-on business opportunities.
7. Responds willingly to the demands of the moment and adapts easily to the rapidly changing business and cross culture environment.
8. Handle customer incoming calls about service/sales orders & basic technical support
9. Comply with company’s policy and rules on business ethics
Qualifications/Requirements:
1. A recognized College Degree 大学学历
2. Business knowledge on international and domestic business 了解国际进出口及国内贸易
3. Minimum one year experience on service/sales order management or relevant 销售维修订单管理或相关经验
4. Good computer skills, Oracle experience preferred 良好的电脑技能, Oracle 经验优先
5. Detail/customer oriented and good time management客户优先, 良好的时间管理
6. Excellent telephone communication skills 电话沟通技巧
7. Fluent Chinese & English is must 中英文优秀, Korean is plus 懂韩语优先
8. Location Pudong Jingqiao 浦东川桥路 or ChangNing Hongqiao 长宁福泉北路
Tektronix
Our customers are the premier technology companies, and the world is our playing field. We're Tektronix, a company at the forefront of technological innovation. As we focus on our strengths in test, measurement and monitoring, our strategy is to enable our customers to design, deploy and manage Internet/advanced technologies and next-generation global communications. As a key Customer Care Center representative, you can help bring a whole new world of possibility to market.
职能类别： 销售行政专员/助理
公司介绍
泰克公司是促进计算机和通信一体化进程的主要厂商之一。几乎每次您在浏览网站、点击鼠标、使用手机通话或打开电视机时，都会接触到泰克的技术。泰克在各领域赢得了广泛的客户群，在许多以技术创新驰名的业界巨擘的设计中心、实验室以及通信网络之中，都有泰克的技术和产品。泰克推出的各种解决方案在过去这 70 年间，为许多人类重大进步提供了强有力的支持。 医疗、通信、移动、太空，我们的办事处遍布于 21 个国家和地区，致力于为即将创造未来的全球科学家、工程师和技术人员提供服务和支持。
我们思想远大。 我们热爱挑战。 我们崇尚创新。 我们勇于开拓新路，创造改变世界的技术。 您要加入我们吗？
公司地址：
【上海】
- 上海市长宁区福泉北路518号9座
- 上海市浦东新区川桥路1227号
中国大陆地区其他办公地点：北京、成都、西安、武汉、深圳
我们思想远大。 我们热爱挑战。 我们崇尚创新。 我们勇于开拓新路，创造改变世界的技术。 您要加入我们吗？
公司地址：
【上海】
- 上海市长宁区福泉北路518号9座
- 上海市浦东新区川桥路1227号
中国大陆地区其他办公地点：北京、成都、西安、武汉、深圳
联系方式
- Email：APAC-TSC@tektronix.com
- 公司地址：br【上海】