北京招聘

职位描述：

Job Description

As a member of Greater China Service
Delivery Organization, the Technical Support Specialist reports to Manager,
Technical Support. He/She is responsible for the customer facing on
boarding support, operation technical support as the second level (Tier 2) of
the digital products/solutions in China market.

Key Roles and Responsibilities

• Digital products/solutions on boarding
  support, including but not limited to account activation, on boarding training,
  user instruction, LMS integration. Co-work with PM, Sales, and other necessary
  functions, to activate the users adopting Pearson’s digital products successfully.
• As the role of Technical Specialist,
  provide the acceptable resolutions towards the technical incidents, problems,
  and enquiries raised by customers, in the manner of on-site support and remote
  support. As the second level (Tier 2) technical support, receive the
  issues escalated from Tier 1, and escalate the identified/suspected product
  defects or further support seeking to technology and product teams
  as Tier 3.
• When necessary, deliver technical reports
  to customers, in the stages of on boarding and operation support,
  covering single technical issue, as well as summarized service report.
• Customer satisfaction and loyalty
  maintenance during the day to day on boarding and operation support, be the
  customers’ trusted advisor, for better user experience.
• On behalf of Pearson Technical Support,
  attending the pre-sales task force, supporting Sales on products/solutions
  selling.

Key Requirements

• Bachelor and/or Master Degree
• 5+ years technical support or development
  experience in education on-line/digital products/solutions
• The solid knowledge of TCP/IP, HTML,
  CSS, JS, MySQL
• Be familiar with SCORM courseware
  development and application, be familiar with Moodle, BB
• Creative thinking and problem-solving
  skills
• Ability to proactively manage multiple
  commitments and tasks
• CAN DO attitude and good communication
  skills
• Fluent English in oral and writing

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Pearson China
培生中国

With over 170 years of history, Pearson is the world’s leading education company, with 40,000 employees in over 80 countries.
Pearson provides educational materials, technologies, assessments, testing and related services to educators and students of all ages. We publish across the curriculum under a range of respected imprints including Longman, Prentice Hall, Scott Foresman, Addison-Wesley, and Benjamin Cummings.
We are also a leading provider of electronic learning programs and of test development, processing and scoring services to educational institutions, corporations and professional bodies around the world.
Pearson International’s commitment to China began over forty years ago with a partnership in the 1960s that has continued to grow and strengthen into the 21st century. With offices in cities including Beijing, Shanghai and Guangzhou, and with several business units operating in China, Pearson International has unprecedented broad and in-depth collaboration in China.


培生集团(Pearson)是全球领先之一的教育集团，拥有超过170年的历史.培生集团全球40000员工，运营覆盖80多个个国家和地区.

我们致力于为教育工作者和各年龄层的学生提供优质的教育内容、教育信息技术、测试及测评、职业认证，以及所有与教育相关的服务。旗下拥有在各个学科备受瞩目的教育品牌，包括Longman, Prentice Hall, Scott Foresman, Addison-Wesley, 以及Benjamin Cummings等。

培生国际拥有全球领先的E-learning电子学习系统和考试开发、测试及测评系统，为世界各地的教育机构、公司企业和专业机构提供个性化服务。

早在20世纪60年代，培生国际就已开始与中国合作，并将这一持续发展的伙伴关系带入了21世纪。目前，已在中国开展业务的培生教育子公司包括：培生国际出版与解决方案、英国爱德思、纽约金融学院、培生语言考试中心、Longman Schools、华尔街英语。随着北京、上海和广州等地办公室的设立，以及各子公司在中国业务的迅速发展，培生教育在中国的发展和合作进入了空前广泛和深入的阶段.