北京 [切换城市] 北京招聘

前台宾客接待 Guest Service Agent (职位编号:2)

Vue Houhai Hotel

  • 公司规模:50-150人
  • 公司性质:外资(欧美)
  • 公司行业:酒店/旅游

职位信息

  • 发布日期:2017-03-15
  • 工作地点:北京-西城区
  • 招聘人数:若干人
  • 学历要求:大专
  • 语言要求:英语 熟练
  • 职位月薪:3.2-6.5千/月
  • 职位类别:酒店前台  

职位描述

职位描述:
您是VUE的大使以及形象代言人。您完美的诠释了欢愉与奇妙,轻松与好客的VUE品牌精神。正是您,将VUE酒店的核心价值持续转换为全方位的客户体验。对于鼓励社交和卓越的文化,我们需要您的热忱,我们激励每个人变得更优秀。

The VUE Ambassador, the main contact of our guest. You identify the values of "delightful and whimsical", "relaxed and inviting". 3 shifts a day, you manage the operation of Front Desk. You ensure the VUE core values translate into holistic guest experiences consistently. Your passion for "transcendence of culture" and "encourage socializing" inspires the community to excel.

1. 熟悉酒店客房位置、类型、房费、折扣、酒店设施、营业时间以及特殊促销等。

2. 了解每一班抵店客人信息,包括贵宾、忠诚会员、常客、团体客人抵店相关信息。检查房间状态和功能等。

3. 高效地、彬彬有礼地回答所有电话。

4. 以微笑和欢迎的目光交流迎接抵店客人,并使用客人姓名称呼客人。

5. 办理外币兑换服务。

6. 按照酒店标准流程为客人办理入住手续。


7. 按照酒店标准流程为客人办理离店手续。

8. 在必要情况下协助预订工作,获得姓名、抵店日期、离店日期、付款方式、要求房间类型以及联系电话等。

9. 保持前台区域和后台办公室干净与整洁。


1. Develop a thorough knowledge of room locations, room types, rates, discounts, hotel facilities and their hours of operation, special promotions etc.

2. Go through relevant information about arrivals during shift; VIP, Loyalty program member, Regular guests, groups, etc. Room situation and functions

3. Answer all telephone calls in a courteous and efficient manner.

4. Greet arriving guests with a smile and eye contact using the guest name.

5. Handle foreign currency exchange.

6. Handle check-in according to hotel procedure.

7. Handle check-out according to hotel procedure.

8. Handle reservations. Obtains name, arrival date, departure date, payment method, preferred room-type and contact telephone-number.

9. Maintain the Reception area and back office clean and tidy.

职能类别: 酒店前台

关键字: 前台宾客接待

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公司介绍

VUE Hotel by the Orange Hotels Group is part of a growing global phenomenon of locally rooted boutique hospitality brands, which aim to immerse its guests in authentic and bespoke experiences. With locations in key cities across China, the Vue Hotel brand draws proudly from the culture and context of where its properties are located, but always does so with a contemporary and whimsical twist. Unapologetically modern in its approach, the brand embodies the desires of the urbane traveller; creating comfortable and inviting spaces that are paired with intriguing art and delectable cuisine.

 

VUE Hotel Houhai, Beijing

VUE Hotel’s flagship property is located in Beijing, in the Hutong district of Houhai. The hotel compound sits on the edge of the picturesque Houhai lake, and neighbours a verdant public park, as well as historic Hutong houses which are still used by local inhabitants today. Located along Houhai’s banks are also a district of bars and vibrant cafes.

 

VUE – 后海边的***设计师酒店,重新定义低调的奢华

  Vue Hotel:由喜达屋旗下“设计师酒店集团”获奖设计公司MOD设计,国际团队管理,来自于瑞吉等***奢华酒店的工作人员

    Pink Rabbit Restaurant:曾就职于国际米其林三星餐厅的The Pink Rabbit行政总厨,倾力打造北京高端西班牙餐厅新标准

    FAB Café Bakery: 曾就职于国际米其林三星餐厅的FAB饼房行政总厨,给你不一样的咖啡和下午茶体验;

?  Moon Bar:俯瞰后海、有露天Jacuzzi的屋顶奢华私密酒吧,京城时尚新会所

联系方式

  • 公司地址:地址:span羊坊胡同9号