北京招聘

职位描述：
As an Office Manager you are responsible to manage the operational aspects of all the offices(s) in your area. Essential is aligning the support needs of each location with the capacity of the office support team (remote support as a fixed responsibility, mobile support between our offices or sometimes just as a back-up for an Office colleague).

The core tasks of the Office Manager are to set up, manage and ensure flawless and timely execution of all tasks, guidelines, processes and contracts that ensure a fluently run office location(s), including their own operational tasks. Look constantly for improvements of processes and procedures to improve operational efficiency. The Office Manager is reporting within a matrix structure to Sr. Office Manager, APAC . The Office Manager is responsible as team leader to guarantee the flawless execution of all day-to-day activities and a consistent and transparent division of tasks is made.

 

 Front Office Management

Ensure there is a single point of contact regarding all reception and office matters and action all queries;
Maintain Welcome Visitor’s Guide;
Make sure an internal network is built with all colleagues to guarantee observance of all processes and guidelines;
Build a positive rapport with colleagues to be able to take part ownership in a high energy, can-do business atmosphere in the office;
Make sure all processes and tools are in place to:
Welcome visitors; sign in procedure;
Incoming telephone calls are answered in a timely manner;
Building access fob/key are handed-out and its return is ensured;
New Starter first day requirements are ready;
Distribute and manage incoming and outgoing mail for business and employee’s private capacity, including arranging courier requests;
Know and be able to act on Dawnraid Guidelines;
Deal with possible public walk-ins / upset customers.
     

Finance, HR, Real Estate and IT Support

Manage the Finance Procedure – ex: scanning invoices; reconciling credit card statements, attending to supplier queries; check for irregularities; escalate and solve problems;
Manage formal and informal budgets around office expenses, events, travel, catering, etc.;
Keep track and check service costs charges of building owner;
Working knowledge of all Finance and IT processes and roles;
Facilitate Helpdesk queries – raise Jira for phone problems, voicemail resets, IT issues;
Make sure of timely co-ordination of facilities for all new starters including desk allocation, PC/laptop, phones, email accounts and office access;
Coordinate with area manager, senior account managers and Real Estate Team in case of the opening of seasonal offices, refurbishments or office moves;
Network and establish relations with colleagues and other departments;
Evaluate and discuss improvements with other departments.
  

Day to Day – Smooth running of office/s

Manage the team by dividing tasks and responsibilities in a transparent and consistent manner that guarantees the best support to the location(s);
Make sure presence and absence is well coordinated to ensure uninterrupted support to the location;
Develop a professional relationship with all team leader and management roles to ensure support is up to the needed level and pro-activity to expected changes is facilitated;
Ensure you play an active part in the global Office Management community by sharing best practices, actively participate in GOM meetings and trainings, assist in the OM Buddy system and support the GOM back-up schedule;
Manage the entire mail flow of requests, including to dedicated Reception Inbox or personal inboxes;
Decide on vendors, negotiate contracts and price agreements for ordering office supplies and consumables and manage stock control;
Decide on vendors, negotiate contracts and price agreements for printing materials and local promotional items, business cards;
Ensure compliance to the company promotional items guidelines;
Decide on caterer, negotiate contracts and pricing for the employee lunch solution and ad-hoc lunches when required e.g. working lunches; external meetings;
Develop and drive H&S process to ensure compliance to local regulations and Booking.com standard is maintained, including maintaining a work relationship with HR and work councils (if any) to guarantee compliance;
Decide on needs, choose vendors and negotiate contracts for topics like managing office cleaners to ensure canteen and tea points are kept tidy and fully stocked;
Provide ad-hoc admin support such as scanning, laminating, printing and binding;
Ensure your visibility and ownership of building matters (in and around the building) by walking the floor and inspect for health & safety issues, handyman works, printer stations are up to date, general housekeeping standards are in place; time management.
 

Supporting remote locations

Manage process in supporting other remote locations; evaluate and innovate;
Manage travel schedule for regular visits by Office Management to the remote offices;
Keep track of expected growth of headcount and number of offices to pro-actively advise management on headcount growth of office support;
Manage day-to-day requests from remote locations / team and to ensure compliance of facility agreement is upheld.
       

Travel

Make sure employees are assisted with travel requests ex: car hire request; train booking; hotel booking;
Ensure adherence of travel policy and expense policy guidelines;
Responsible for escalation and compliance to internal process.
 

 

Event Support

Manage global celebrations, ex: Friends and Family day, Summer party, ad-hoc record celebrations;
Manage Fab Friday arrangements;
In-house Hotel Workshops /breakfast meetings/ team meetings / trainings.
 

 
Required Skills
Excellent skills in Microsoft Office;
Fluent English in local language;
Good typing skills;
Able to establish a well-functioning network of internal and external contacts to ensure the fluent running of an office;
Availability to travel regularly;
Self-starter;
Solution driven;
Service oriented / Hospitality;
Multi-tasker;
Organized, but adaptable;
Eye-for-detail;
Friendly;
Good communicator and negotiator;
Discrete.
 

 
Required Education and Experience:
Minimum High School Diploma;
Education in Administration, Organization and/or Hospitality;
Prefer to have several years’ work experience in a similar role;
Previous work experience in hospitality, client services or other kinds of supporting function;
Proven track record of coordination, execution and managing of complex internal processes; Proven track record of taking the responsibility of running an office, preferably in a dynamic and international environment. 举报 分享

Booking.com B.V.是全球最大的网上住宿预订平台，隶属于Priceline Group集团（纳斯达克上市公司：PCLN）。Booking.com的日均客房预订间数超过1,500,000。Booking.com网站以及APP吸引了来自世界各地的休闲旅游和商务差旅用户。Booking.com B.V. 公司成立于1996年，向用户提供各种类型住宿及最优惠的价格，其中既有小型的家庭经营住宿加早餐旅馆，也有五星级豪华酒店。由Booking.com运营的姐妹网站Villas.com已于近期上线，致力于为客人提供自助式住宿的选择。Booking.com秉承国际化理念，支持43种语言，已有1,400,000多家住宿登记注册，遍布全球220多个国家及地区。Booking.com B.V.公司总部位于荷兰阿姆斯特丹，在全球70个国家设有204家分公司。
Booking.com is the world leader in booking hotel and other accommodations online. It guarantees the best prices for any type of property – from small independents to five-star luxury. The Booking.com website is available in 43 languages, offers over 1,400,000 hotels and accommodations including more than 490,000 vacation rental properties and covers over 118,000 destinations in 221 countries and territories worldwide. It features over 100M reviews written by guests after their stay, and attracts online visitors from both leisure and business markets around the globe. With over 20 years of experience and a team of over 15,000 dedicated employees in 204 offices worldwide, Booking.com operates its own in-house customer service team, which is available 24/7 to assist guests in their native languages and ensure an exceptional customer experience.