北京招聘

职位描述：

大专以上学历，一年以上相关CSR工作经验，英语良好，男女不限。

1.Manage the Helpdesk function of the department (9 a.m. to 6 p.m.) in coordination with the team to ensure all calls are logged and service levels are met as per CS guidelines.

2.Receives processes and maintain all calls received from customers on CRM. Capture 100% of calls received.

3.Ensure and provides quality services to both internal and external customers.

4.Initiates required action for response to customer service request. Answer Customer Inquiries/communications as required.

5.Maintains detailed call activity reports and provides them to the CSM on a regular basis.

Ensure SLA’s are being maintained as per defined timelines.

6.Provide first level support to help manage day to day customer queries using the various fulfillment tools like RAT, NCAM, and Web spec and reduce dependence on US.

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作为领先的整体人才解决方案服务商，中国首家登陆A股的人力资源服务企业，公司在中国大陆、香港、印度、新加坡、马来西亚、美国等全球市场拥有79家分支机构，1,500余名专业招聘顾问，在超过18个行业及领域为客户提供中高端人才访寻、招聘流程外包、灵活用工、招聘培训等解决方案。在1996年至2017年，我们已与2,000余家跨国集团、国内上市公司、快速成长性企业及非盈利组织建立长期合作关系。在过去的一年中，成功为企业推荐的中高级管理及专业技术职位超过15,000名，全风险灵活用工超过60,000人次。