北京招聘

职位描述：
Position Summary
The Technical Support Engineer is responsible for providing technical assistance on Citrix products to customers of medium to large size, scope, and/or political complexity - via phone, email and/or remote access. The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments. The incumbent may assist less senior colleagues, using fundamental technical troubleshooting skills obtained through previous experience to isolate, analyze, and provide resolution to customer issues of moderate to high complexity, with little instruction from team leads and/or management. Qualifies more complex customer issues for assistance from the escalation team or other vendors.
This position will handle Korean customer technical support.
 
Primary Duties / Responsibilities
? Provides technical assistance on Citrix products to customers of medium to large size, scope, and/or political complexity - via phone, email and/or remote access.
? Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management.
? Achieves and maintains targeted call statistics such as number of calls answered, number of cases closed or issues resolved, along with other established goals.
? Publishes articles on moderately complex technical support issues in Citrix's online knowledgebase, and reviews others' articles
? Documents cases, recommendations, and resolutions clearly in the CRM system, takes ownership of hot and/or more political cases escalated from less senior engineers
? May participate to weekend follow the fun coverage and occasionally conduct onsite mission.

Qualifications and Requirements:
? Demonstrates deep understanding in Software products or Network Appliance, and foundational technologies
? Obtains basic major vendor third party certifications.（MCSE, CCNP, etc.）
? Ability to work on multiple issues and prioritize work accordingly to business processes
? Can do attitude with a strong will to lead by example
? Ability to Good enough knowledge and interest of PC/Server & Networking technology, Communication Protocols, common programming languages and Debugging tools.
? Strong communication and negotiation skill for leading critical discussion and expectation management.
? Strong logical/critical thinking and problem resolution skill.

Requirements (Education, Certification, Training, and Experience)
? Minimum in 3 years Development, Technical Support or Consulting work experience in IT software (on MS Windows or Linux platform) or Network appliance business.
? Strong Korean Language Skills
? Strong Linux Skills
? Moderate English read/write/speaking skill
? Strong Windows platform knowledge
? Strong Storage and Network skills is a strong plus 举报 分享

【我们是谁】
Citrix（纳斯达克：CTXS）旨在推动建立一个安全连接人员、组织和事物且易于访问的世界，让不可能变为可能。它的技术让全世界的应用程序和数据既安全又易于访问， 让人们可以随时随地进行工作。Citrix 提供将工作空间作为服务、应用交付、虚拟化、移动化、网络传输和文件共享解决方案的完整和集成产品组合， 使 IT 部门能够确保通过云或内部部署和跨任何设备或平台将关键系统安全地提供给用户。

【行业地位】
在Gartner《内容协作平台魔力象限》报告中，Citrix一直位居领导者地位
在IDC《企业移动管理（EMM）软件供应商评估》和《统一端点管理（UEM）软件供应商评估》等报告中，思杰也稳居领导者地位

【思杰历史】
思杰成立于1989年，总部在美国佛罗里达州劳德代尔堡（Fort Lauderdale）。Citrix始于开发微软操作系统的远程访问产品，至今依然是微软的战略合作伙伴。 20世纪90年代Citrix在客户端技术崭露头角并开始蓬勃发展。至今，Citrix 解决方案被超过 400,000 家企业所采用，其中包括 99% 的财富 100 强企业和 98% 的财富 500 强企业。2019年营收达 30.1 亿美元。

【我们提供】
> 多元包容的企业文化
> 全球化的工作团队
> 多样化的发展渠道
> 丰厚的薪资福利
> 完美的工作环境
> 宽松的工作氛围
> 弹性的工作方式

思杰已连续多年入选全球“前50***雇主”，2014年被Glassdoor评为“25大最具文化与价值的公司”，2017、2018连续两年被评为“Best Place to Work”。

更多信息，请访问Citrix官网或领英主页