IT Helpdesk Engineer/IT helpdesk技术支持工程师
世登（上海）信息科技有限公司
- 公司规模：少于50人
- 公司性质：外资(欧美)
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2018-02-09
- 工作地点：上海-黄浦区
- 招聘人数：若干人
- 工作经验：1年经验
- 学历要求：大专
- 语言要求：英语 良好
- 职位月薪：5.5-7千/月
- 职位类别：网络管理(Helpdesk)
职位描述
职位描述：
1.有外派客户IT支持维护经验,有跨国公司驻现场经验更佳.
2.熟悉HELPDESK支持流程.
3.良好的客户沟通技巧和端正的的客户服务态度.
4.熟悉WINDOWS 7/Windows8.1/Windows 10, LAN 局域网,及常用IT外围设备日常维护及安装.
5.熟悉MS Outlook 2010/2013客户端支持和设置。
6.懂得灵活掌握和处理客户多样需求,并把握服务原则和底线.
7.英语基础扎实，能进行书面口头交流沟通
Main Job Tasks and Responsibilities
? respond to requests for technical assistance in person, via phone, electronically
? diagnose and resolve technical hardware and software issues
? research questions using available information resources
? advise user on appropriate action
? follow standard help desk procedures
? log all help desk interactions
? administer help desk software
? redirect problems to correct resource
? identify and escalate situations requiring urgent attention
? track and route problems and requests and document resolutions
? prepare activity reports
? inform management of recurring problems
? stay current with system information, changes and updates
Education and Experience
? working knowledge of fundamental operations of relevant software, hardware and other equipment
? knowledge of relevant call tracking applications
? knowledge and experience of customer service practices
? related experience and training in troubleshooting and providing help desk support
? Proven working experience in providing help desk support
? Proficiency in English
? Working knowledge of help desk software, databases and remote control
? Strong client-facing and communication skills
? Advanced troubleshooting and multi-tasking skills
? Customer service orientation
? BS degree in Information Technology, Computer Science or equivalent
Key Competencies
? oral and written communication skills
? learning skills
? customer service orientation
? problem analysis
? problem-solving
? adaptability
? team interaction
? planning and organizing
? attention to detail
举报
分享
1.有外派客户IT支持维护经验,有跨国公司驻现场经验更佳.
2.熟悉HELPDESK支持流程.
3.良好的客户沟通技巧和端正的的客户服务态度.
4.熟悉WINDOWS 7/Windows8.1/Windows 10, LAN 局域网,及常用IT外围设备日常维护及安装.
5.熟悉MS Outlook 2010/2013客户端支持和设置。
6.懂得灵活掌握和处理客户多样需求,并把握服务原则和底线.
7.英语基础扎实，能进行书面口头交流沟通
Main Job Tasks and Responsibilities
? respond to requests for technical assistance in person, via phone, electronically
? diagnose and resolve technical hardware and software issues
? research questions using available information resources
? advise user on appropriate action
? follow standard help desk procedures
? log all help desk interactions
? administer help desk software
? redirect problems to correct resource
? identify and escalate situations requiring urgent attention
? track and route problems and requests and document resolutions
? prepare activity reports
? inform management of recurring problems
? stay current with system information, changes and updates
Education and Experience
? working knowledge of fundamental operations of relevant software, hardware and other equipment
? knowledge of relevant call tracking applications
? knowledge and experience of customer service practices
? related experience and training in troubleshooting and providing help desk support
? Proven working experience in providing help desk support
? Proficiency in English
? Working knowledge of help desk software, databases and remote control
? Strong client-facing and communication skills
? Advanced troubleshooting and multi-tasking skills
? Customer service orientation
? BS degree in Information Technology, Computer Science or equivalent
Key Competencies
? oral and written communication skills
? learning skills
? customer service orientation
? problem analysis
? problem-solving
? adaptability
? team interaction
? planning and organizing
? attention to detail
职能类别： 网络管理(Helpdesk)
关键字： 呼叫中心 IT helpdesk 客服专员 call center 远程 IT技术支持
公司介绍
We started systemsGo in 1998 because we believed there was a better way to address the special IT needs of Tokyo businesses, and starting in 2008 we began our expansion into other locations in Asia including Hong Kong, Shanghai and Singapore. We saw partnership and process as the keys. We would work side-by-side with our clients to help reduce costs and improve efficiency.
To date, we've shared our expertise with hundreds of companies. They come to us because we find the best engineers and project managers. We train our people to use their experience and creativity to assess an IT system and make it better. And we ensure our own accountability through an online tracking system that gives our clients 24x7 access to every move we make on their behalf.
Most importantly, we continue to look for better ways to do what we do, because there's always room to improve and grow. If you've been searching for an IT partner that measures its success by yours, get to know systemsGo.
To date, we've shared our expertise with hundreds of companies. They come to us because we find the best engineers and project managers. We train our people to use their experience and creativity to assess an IT system and make it better. And we ensure our own accountability through an online tracking system that gives our clients 24x7 access to every move we make on their behalf.
Most importantly, we continue to look for better ways to do what we do, because there's always room to improve and grow. If you've been searching for an IT partner that measures its success by yours, get to know systemsGo.
联系方式
- 公司地址：地址：span北京市东城区冠城名敦道2号楼2002