北京招聘

Purpose & general responsibilities of the position:


You will report to the Damco Chengdu Branch manager and in her absence to the deputy branch manager.

You will act as Department Manager and be responsible for managing customer service activities out of all origins in China.

You will be responsible for managing, optimising and developing the department with focus on:

o Team's Strategic direction and financial results
o People Management of more than 80 colleagues
o Increasing Customer Service
o Increasing Productivity
o Growing Value Added Services contribution

In addition to the above you are expected to participate actively in the overall branch's initiatives - both operational and strategic in nature.

Specific responsibilities of the position:


1. Strategic Direction and financial results
Constantly review market opportunities and threats in the market and make the best of them based on resources available and strengths and weaknesses of same.
- Actively follow market developments and analyze these
- Recommend responses
- Clearly communicate direction to department colleagues
- Drive department P&L
- Deliver timely and accurate budgets, actuals and estimates to provide an adequate decision base
- Collect receivables

2. People Management
Lead a combination of leader of others and leader of leaders and develop all colleagues to achieve the maximum of their potential.
- Attract, develop and retain talent within the A.P. Moller - Maersk Group
- Motivate subordinates and increase employee satisfaction
- Be a role model in leadership and living our core values
- Pro-actively delegate learning opportunities and coach colleagues
- Ensure the right people in the right positions
- Build up a strong leadership pipeline with adequate successors
- Participate in building a motivating working environment
- Ensure the section is adequately staffed at all times
- Ensure that all staff have signed job descriptions and clear objectives

3. Increasing Customer Service
Deliver a second to none customer service through providing the assigned clients and their suppliers with certainty and reliability in their supply chain.
- Improve shipper satisfaction
- Improve consignee satisfaction
- Improve satisfaction level of overseas colleagues
- Reduce Cisco Abandoning ratio
- Ensure a high data quality and timeliness

4. Increase Productivity
Constantly find ways to work smarter and take redundancy out of the system
- Increase the number of shipping orders and CBM handled per staff
- Support and implement automation initiatives
- Continuously review the operation process to identify the waste through Lean/six sigma methodology to improve the productivity

5. Improved Financial result
- Reduce AR
- Collect payment timely

6. Business Development - Growing Value Added Services contribution (VAS)
Generating value to our shippers' supply chain via the business solutions offered, thus generating high profitability levels for the organisation.
- Ensure the department participates in developing and selling value added services to shippers/client
- Undertake initiatives expanding his/her team members' knowledge in BD and thereafter, contribute to the department's profitability.

7. Additional roles within the department/branch
Active participation at branch level ensuring best practise sharing across different departments and involvement in overall branch initiatives.
- Manage the new client landing team in branch level
- Act as a mentor for several TDP trainees
- Manage or coordinate the projects across branches if needed


General expectations to you as a leader:


As a member of the leadership team you are expected to be a role model in all aspects of the job and drive and take ownership of all issues within your area of responsibility as well as other unaddressed issues, which come to your attention.

You are expected to challenge the status quo, speak up, and question issues you do not understand or agree to. Also when they originate from higher levels in the organization!


Once decisions and policies have been challenged and discussed you are expected to back the decision or policy allowing the management team to act as one. Justifying or communication an issue by saying "The cluster manager or department manager said so" or similar is not acceptable.

You are expected to handle your work independently, but also to involve your manager when you need assistance and when it is relevant for your manager to be briefed about a specific issue, risk or development.

In all aspects you are expected to be solution oriented - i.e. when you bring up issues you are expected to bring up suggested solutions at the same time along the thought of "If we're not part of the solution then we're part of the problem!"

You are expected to join the weekly management meeting as well as the monthly regional management meeting to share best practices, creating a team and stay in regular contact. If you cannot attend your deputy should represent you.


Where applicable you will be provided with the training needed to do the tasks expected. Please pro-actively request relevant training.


Measurement / success criteria of the position:

? Please refer to separate objectives.

Authority and powers reserved for:

? Please refer to Approval Authority matrix.

Learning opportunities in the position:


? People Management
? Team Management
? P&L responsibility
? Developing local business streams
? Project Management
? Problem solving skills
? Learning how to handle demanding clients

上海哲仕企业管理咨询有限公司（geseeker consulting）是一家面向外资机构（世界500强）和大型的国内上市公司为主要服务对象的专业人力资源顾问公司。作为上海市人才中介行业协会会员，哲仕咨询一直活跃于推动国内人力资源招聘服务领域向专业化，国际化发展。

自2000年成立以来，哲仕咨询经过十多年的发展，逐渐形成了FMCG、制药、金融、家电、IT，零售，物流等擅长的人力资源招聘服务领域，并与多家世界500强及国内著名上市公司建立了良好合作关系。

哲仕咨询因其优质的服务，连续多年被上海人才中介行业协会评为“信得过人才服务机构”。

发展目标：成为中国最具有影响力和最受客户推崇的人力资源服务供应商之一。成为候选人寻找更佳职业发展方向的最佳求职平台，成为员工提升个人发展的最佳平台。