Sr. Service Quality Specialist
美集物流运输(中国)有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:交通/运输/物流
职位信息
- 发布日期:2017-03-01
- 工作地点:上海
- 招聘人数:1人
- 工作经验:5-7年经验
- 学历要求:本科
- 语言要求:英语 熟练
- 职位月薪:1.4-1.8万/月
- 职位类别:物流经理 项目经理/主管
职位描述
职位描述:
1. Job Summary
This position is to assist the Service Integrity Manager for helping APLL origins to provide the best possible experience to our customers. Main business area is on leading projects, monitoring the operation performance, and develops corrective action plans when issues arise.
2. Scope and Accountability
- Lead the team to carry out the implementations of new projects and new systems, deliver training to operations, measured by operation performance
- Develop operational processes and procedures, measured by operation performance
- Lead tender management in North China origins to ensure completeness and correct pricing input into customer template and submission on time.
- Lead the projects
- Maintain local tariff and lead tender management
- Collect user requirements in responsible locations and test for new designed systems and existing system enhancements.
- Implement new corporate programs and new customer on board monitoring
- Value added service projects implementation & evaluation
- Maintain accurate KPIs (operational and customer specific)
- Develop and enforce operational processes and procedures
- On-Job training & company required training co-ordination & delivery
- SIO in-time response & monitoring
- Claim in-time response, coordination & monitoring
3. QUALIFICATIONS
- University degree or higher
- At least 6 years operation or SQ working experience
- Good PC knowledge and good skill of Excel or Access and PowerPoint
- Fluent in both English and Mandarin
- Good and solid background in logistics operations and internal system
- Project and process management experience
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1. Job Summary
This position is to assist the Service Integrity Manager for helping APLL origins to provide the best possible experience to our customers. Main business area is on leading projects, monitoring the operation performance, and develops corrective action plans when issues arise.
2. Scope and Accountability
- Lead the team to carry out the implementations of new projects and new systems, deliver training to operations, measured by operation performance
- Develop operational processes and procedures, measured by operation performance
- Lead tender management in North China origins to ensure completeness and correct pricing input into customer template and submission on time.
- Lead the projects
- Maintain local tariff and lead tender management
- Collect user requirements in responsible locations and test for new designed systems and existing system enhancements.
- Implement new corporate programs and new customer on board monitoring
- Value added service projects implementation & evaluation
- Maintain accurate KPIs (operational and customer specific)
- Develop and enforce operational processes and procedures
- On-Job training & company required training co-ordination & delivery
- SIO in-time response & monitoring
- Claim in-time response, coordination & monitoring
3. QUALIFICATIONS
- University degree or higher
- At least 6 years operation or SQ working experience
- Good PC knowledge and good skill of Excel or Access and PowerPoint
- Fluent in both English and Mandarin
- Good and solid background in logistics operations and internal system
- Project and process management experience
职能类别: 物流经理 项目经理/主管
公司介绍
美集物流(APL Logistics)是全球范围内领先的供应链解决方案提供商,总部位于新加坡,主要服务于汽车物流、消费品物流、工业物流以及零售物流领域。美集物流的服务网络覆盖全球主要市场,在全世界范围内拥有约7,000名员工。美集物流是日本近铁集团(KWE)旗下的全球物流服务提供商。
- 我们在全球范围内专注于为汽车、消费品、工业以及零售行业提供优质供应链服务的领先提供商;
- 我们具备为上述核心行业量身打造创新性供应链解决方案的深厚经验;
- 我们提供行业领先的信息技术和数据交换系统以实现供应链可视度的化;
- 我们的足迹遍布全球的发达及新兴市场,业务覆盖60个国家和地区的100多个地点。
您可以通过我们的官网及微信号了解更多关于美集物流的信息。
- 我们在全球范围内专注于为汽车、消费品、工业以及零售行业提供优质供应链服务的领先提供商;
- 我们具备为上述核心行业量身打造创新性供应链解决方案的深厚经验;
- 我们提供行业领先的信息技术和数据交换系统以实现供应链可视度的化;
- 我们的足迹遍布全球的发达及新兴市场,业务覆盖60个国家和地区的100多个地点。
您可以通过我们的官网及微信号了解更多关于美集物流的信息。
联系方式
- Email:yan@apllogistics.com
- 公司地址:天津经济技术开发区泰丰路87号宏泰工业园C3C4厂房