北京招聘

职位描述：
Responsibilities and Duties:

wAdheres to IBM’s Business Conduct Guidelines
wWork closely with Web Enablement Team Lead
wMonitors and actions all problem records assigned within contractual service level agreements & terms and conditions
wResponsible for ensuring/maintaining the technical integrity of the Web Enablement environment
wLiaise with dependent areas for changes impacting the Web Enablement environment.
wReview and maintain Web Enablement product Standards to ensure currency.
wResponsible for organising communication of all changes to appropriate parties.
wPerforms systematic problem determination.
wCreates & maintains Web Enablement/account technical procedure documentation.
wEscalates customer satisfaction problems to Team Leader, if necessary.
wResponsible for ensuring all time recording data is accurate, complete & up to date for own activities
wComplies with documented key Operations Management practices and procedures specifically for Problem, Change, Call Management and Request For Service, Alert and Critical Situation Management processes.
wResponsible for personal development to meet business requirements.
wAssist in daily audit of Logs for any abnormal events.
wManage privileged userids and groups.
wProvide after-hours and on call support.
wBe involved in shift work as required
wPerform security compliance tasks.
wAssume additional responsibilities as assigned.

Skills Required

To enable the incumbent to successfully perform the role and responsibilities described they will require the following skill set.


Skill Level
General Understanding - IT 3
General platform specific skills *nix (UNIX, LINUX), Windows 3
 Technical Skills – Web Enablement (Skill level of 3 in at least one of the below products
WebSphere MQ 2-3
WebSphere Application server 2-3
Apache, IBM HTTP server 2-3
Intel (Windows) Operating Systems Concepts 2-3
UNIX Operating System Concepts 2-3
Shell Scripting 2-3
TCPIP/Networking Fundamentals 2-3
 Professional Skills
Customer care and focus 5
Negotiation and diplomacy 3
Team building and leadership 3
Organisation and time management 5
Problem solving and trouble shooting 5
 Personal skills
Reliable, driver, task owner and self starter 5
Communication 5
Teamwork 5
Initiative 5
Flexibility 5

夜班（21:00-5:00）和中班（15:00-24:00） 举报 分享

IBM（国际商业机器公司），创立于1911年，是全球 IT 产业一家百年企业, 也是全球规模最 大的科技公司之一，业务遍及170多个国家和地区。IBM 转型成为一家认知解决方案和云平台公司，持续借助创新科技、行业专长、诚信助力商业和社会发展。2018年全年总营收达796亿美元。每年在研发领域的投资超过60亿美元。