旅行顾问
上海捷马国际旅行社有限公司
- 公司规模：150-500人
- 公司性质：外资（欧美）
- 公司行业：酒店/旅游
职位信息
- 发布日期：2018-04-16
- 工作地点：北京-东城区
- 招聘人数：若干人
- 工作经验：3-4年经验
- 学历要求：大专
- 语言要求：英语 良好
- 职位月薪：3.5+ 千/月
- 职位类别：票务 导游/旅行顾问
职位描述
职位描述：
职位摘要 / 职责:
job summary / responsibilities:
? 了解客户需求和完整准确的预订记录，根据价格和路线提供***的选择方案。
understands client’s need complete accurate records of bookings and offer best alternatives available in terms of pricing and routing.
? 提供专业独立的商旅服务，例如行程规划，预订操作，运价计算和票务处理。
work professionally and independently in providing business travel services i.e.: planning of itineraries, making reservations, competitive fare computations and ticketing.
? 根据服务水准协议确保高水准专业服务，提高客户满意度。
ensure a high level of professionalism and customer satisfaction delivered in accordance to the service level agreement (slas).
? 处理客户反馈，增加提供适当的解决方案和建议。
handle customer feedback, escalations and providing appropriate solutions and recommendations.
? 处理签证相关的文档，确保从大使馆/领事馆可以快速拿到出行文件。
process visa related documentation and ensure speedy recovery of travel documents from the embassies/consulates.
? 确保遵循客户的出行政策，包括飞机、住宿、汽车、铁路、保险和签证要求。
ensure that travel policies of the clients are adhered to, including air, accommodation, car, rail, insurance and visa requirement.
? 通过流程知识、产品、规则和条例来减少过失和错误。
minimise errors and mistakes by gaining knowledge of procedures, products, rules and regulations.
? 确保电话服务能够与服务水准协议保持一致。
ensure that the telephone service factor (tsf) are met in accordance with service level agreement (slas).
? 在相应的层面上建立和保持与客户之间的良关系。
build and maintain relationships with client’s contacts at the relevant level.
? 根据服务水准协议执行工作流程。
manages workflow and processes in accordance with service level agreement.
职位要求 / 核心竞争力:
requirements / core competencies:
? 拥有至少3-5年的实体企业工作经验。
possess a minimum of 3 - 5 years of solid corporate experience.
? 较好地掌握市场运价。
well verse and with a good grasp of the market fares.
? 具有国际航运输协会或世界旅行社协会联合会的证书者佳。
iata/uftaa diploma (std) an advantage.
? 对航空运价和票务规则有较强的经验与理解力。
strong background and understanding of airfares constructions principles and ticket formats.
? 较强的中英文口头与书面沟通技能。
strong oral and written communication skills in english, effectively bilingual.
? 乐观并以销售为导向，耐心，且能够在压力和时间紧迫的情况下进行工作。
pleasant and sales oriented, patient and ability to work under pressure and tight timeline.
? 较强的人际关系处理技能。
strong inter-personal skills.
? 较好的各类旅游产品知识。
good knowledge of various travel products.
? 了解行业标准和要求。
keeping abreast of industry standards and requirements.
? 创造性思维，能够打破常规去思考问题。
creative thinking, able to think “out of the box”.
? 较强的组织能力以及具有自我激励能力者优先。
organized, self motivated with the ability to prioritize.
? 与客户建立和保持良好的工作关系。
to build and maintain good working relationship with customers.
? 发挥主动性和获取所有权。
display initiative and taking ownership.
? 必须具备预订系统（gds）知识，abacus优先。
knowledge of reservation systems (gds) are essential, abacus an advantage.
? 较好地理解商旅流程和解决方案。
good understanding of business travel processes and solutions.
? 全面了解客户的需求，并及时提供服务。
overall understanding of customer needs and timely service delivery.
? 保持团队精神、团队协作和团队凝聚力。
maintain team spirit, team work and cohesiveness in the team to deliver results.
举报
分享
职位摘要 / 职责:
job summary / responsibilities:
? 了解客户需求和完整准确的预订记录，根据价格和路线提供***的选择方案。
understands client’s need complete accurate records of bookings and offer best alternatives available in terms of pricing and routing.
? 提供专业独立的商旅服务，例如行程规划，预订操作，运价计算和票务处理。
work professionally and independently in providing business travel services i.e.: planning of itineraries, making reservations, competitive fare computations and ticketing.
? 根据服务水准协议确保高水准专业服务，提高客户满意度。
ensure a high level of professionalism and customer satisfaction delivered in accordance to the service level agreement (slas).
? 处理客户反馈，增加提供适当的解决方案和建议。
handle customer feedback, escalations and providing appropriate solutions and recommendations.
? 处理签证相关的文档，确保从大使馆/领事馆可以快速拿到出行文件。
process visa related documentation and ensure speedy recovery of travel documents from the embassies/consulates.
? 确保遵循客户的出行政策，包括飞机、住宿、汽车、铁路、保险和签证要求。
ensure that travel policies of the clients are adhered to, including air, accommodation, car, rail, insurance and visa requirement.
? 通过流程知识、产品、规则和条例来减少过失和错误。
minimise errors and mistakes by gaining knowledge of procedures, products, rules and regulations.
? 确保电话服务能够与服务水准协议保持一致。
ensure that the telephone service factor (tsf) are met in accordance with service level agreement (slas).
? 在相应的层面上建立和保持与客户之间的良关系。
build and maintain relationships with client’s contacts at the relevant level.
? 根据服务水准协议执行工作流程。
manages workflow and processes in accordance with service level agreement.
职位要求 / 核心竞争力:
requirements / core competencies:
? 拥有至少3-5年的实体企业工作经验。
possess a minimum of 3 - 5 years of solid corporate experience.
? 较好地掌握市场运价。
well verse and with a good grasp of the market fares.
? 具有国际航运输协会或世界旅行社协会联合会的证书者佳。
iata/uftaa diploma (std) an advantage.
? 对航空运价和票务规则有较强的经验与理解力。
strong background and understanding of airfares constructions principles and ticket formats.
? 较强的中英文口头与书面沟通技能。
strong oral and written communication skills in english, effectively bilingual.
? 乐观并以销售为导向，耐心，且能够在压力和时间紧迫的情况下进行工作。
pleasant and sales oriented, patient and ability to work under pressure and tight timeline.
? 较强的人际关系处理技能。
strong inter-personal skills.
? 较好的各类旅游产品知识。
good knowledge of various travel products.
? 了解行业标准和要求。
keeping abreast of industry standards and requirements.
? 创造性思维，能够打破常规去思考问题。
creative thinking, able to think “out of the box”.
? 较强的组织能力以及具有自我激励能力者优先。
organized, self motivated with the ability to prioritize.
? 与客户建立和保持良好的工作关系。
to build and maintain good working relationship with customers.
? 发挥主动性和获取所有权。
display initiative and taking ownership.
? 必须具备预订系统（gds）知识，abacus优先。
knowledge of reservation systems (gds) are essential, abacus an advantage.
? 较好地理解商旅流程和解决方案。
good understanding of business travel processes and solutions.
? 全面了解客户的需求，并及时提供服务。
overall understanding of customer needs and timely service delivery.
? 保持团队精神、团队协作和团队凝聚力。
maintain team spirit, team work and cohesiveness in the team to deliver results.
职能类别： 票务 导游/旅行顾问
关键字： 年终双薪 定期体检 补充医疗保险
公司介绍
BCD Travel是全球TOP3的差旅管理公司, 总部位于荷兰，目前在全球110多个国家设有分支，全年交易量超过120亿美元，员工超过12000人，主要为全球知名企业管理差旅需求，针对商务出行提供机票、酒店、签证及会议方面的解决方案与项目管理。
BCD Travel China (上海捷马国际旅行社有限公司) 是BCD Travel在中国大陆的总部坐落在上海市中心徐汇区，另外在北京、广州有二家分公司。
BCD Travel China (上海捷马国际旅行社有限公司) 是BCD Travel在中国大陆的总部坐落在上海市中心徐汇区，另外在北京、广州有二家分公司。
联系方式
- 公司地址：地址：span龙田路195号天华信息员南区