客服专员/订单处理员
威达优尔贸易（上海）有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：贸易/进出口
职位信息
- 发布日期：2017-02-19
- 工作地点：上海-浦东新区
- 招聘人数：1人
- 工作经验：3-4年经验
- 学历要求：大专
- 语言要求：英语 良好
- 职位类别：客服专员/助理 订单处理员
职位描述
职位描述：
？
JOB Responsibility:
Check the material validity and price effectiveness in SAP
Generate quotes upon Accounts Managers’ or customers’ requests in SAP
Enter valid orders to initiate product shipment
Working with supply chain to make sure goods arrival to meet customer’s required delivery date
Contact with customer to make sure the valid certificates for chemical goods or DGs
Manage orders to ensure complete and on time delivery
Create on time invoices upon delivery or completion of installation
Manage returned and defective products to Logistic Centers and provide credits to customers
Contribute to continuous quality improvements to ensure business compliance
Take ownership of customers’ issues and resolutions
Ensures highest level of customer satisfaction(internal and external)
Requirements:
Bachelor Degree, with 2 -3 years of customer service relevant experience will be a plus
International trade / logistics major or related experiences will be a plus
Good interpersonal and communication skills
Ability to work successfully in a team environment
Good customer service, analytical and problem solving skills
Knowledge of SAP and Microsoft Office applications
Self motivated and demonstrates initiative and result oriented
Must be able to communicate in Mandarin & English (Verbal and Written)
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？
JOB Responsibility:
Check the material validity and price effectiveness in SAP
Generate quotes upon Accounts Managers’ or customers’ requests in SAP
Enter valid orders to initiate product shipment
Working with supply chain to make sure goods arrival to meet customer’s required delivery date
Contact with customer to make sure the valid certificates for chemical goods or DGs
Manage orders to ensure complete and on time delivery
Create on time invoices upon delivery or completion of installation
Manage returned and defective products to Logistic Centers and provide credits to customers
Contribute to continuous quality improvements to ensure business compliance
Take ownership of customers’ issues and resolutions
Ensures highest level of customer satisfaction(internal and external)
Requirements:
Bachelor Degree, with 2 -3 years of customer service relevant experience will be a plus
International trade / logistics major or related experiences will be a plus
Good interpersonal and communication skills
Ability to work successfully in a team environment
Good customer service, analytical and problem solving skills
Knowledge of SAP and Microsoft Office applications
Self motivated and demonstrates initiative and result oriented
Must be able to communicate in Mandarin & English (Verbal and Written)
职能类别： 客服专员/助理 订单处理员
关键字： 客服专员 订单处理 订单跟进 SAP 销售助理 采购助理 订单 客户服务 客服助理 销售
公司介绍
Avantor is a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. One of our greatest strengths comes from having a global infrastructure that is strategically located to support the needs of our customers. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world.
联系方式
- 公司地址：朝阳区东三环中路20号 乐城中心