北京招聘

Business Segment

Aviation

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Role Summary/Purpose

The Customer Support Manager demonstrates accountability for functional, business, and broad company objectives. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.

Essential Responsibilities

· Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for each of the assigned product lines · Responsible for knowledge of assigned product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the product · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region · Service may include request for field support, customer training, maintenance planning, spare parts tooling, advice on operation, seminars, and symposiums · Effectively handle technical queries from assigned customers and be knowledgeable of and sensitive to business, social, and cultural issues significant to their customers · Initiate and maintain service billing and tracking including issuance of service dispatch orders · Negotiate applicable concessions as they arise balancing maximum benefits/satisfaction for the customer with minimal acceptable financial impact to GE · Responsible for establishing work scope, pricing, and driving emergent work for major repair projects

Qualifications/Requirements

Bachelor's degree from an accredited university or college · At least 5 additional years of experience in a customer support role ELIGIBILITY REQUIEMENT: · Willingness and ability to travel 15% of the time

Desired Characteristics

· Strong oral and written communication skills · Strong interpersonal and leadership skills · PC proficiency · Sound business acumen · Able to effectively interface with all levels of internal and external customers · Ability to perform in a team environment · Knowledge of commercial terms and conditions · Strong project management skills · Six Sigma training is preferred

通用电气（GE) 公司是一家全球领先的科技、服务和金融公司，是全球最大的多元化企业，致力于解决世界上最棘手的问题。GE的产品和服务范围广阔，从能源、石油天然气、水处理、航空、医疗、运输系统、家电、照明，到金融，客户遍及全球100多个国家，拥有30多万员工。杰夫?伊梅尔特先生是现任董事长及首席执行官。

GE公司的历史可追溯到托马斯?爱迪生，他于1878年创立了爱迪生电灯公司。1892年，爱迪生通用电气公司和汤姆森－休斯顿电气公司合并，成立了通用电气公司（GE）。GE是道 琼斯工业指数1896年设立以来唯一至今仍在指数榜上的公司。

2011年GE的年销售达1420亿美元。

GE现有6个产业部门，其中包括：航空、交通运输、医疗、能源、GE金融、家庭和商业解决方案。

GE (NYSE: GE) is Imagination at Work – an advanced global technology, service and finance company that is taking on the world’s toughest challenge. Widely recognized as the world’s largest multi-business company, GE excels in a variety of sectors including energy, oil and gas, water treatment, aviation, healthcare, transportation, lighting, appliances and finance. GE serves customers in more than 100 countries and employs more than 300,000 people worldwide. Jeffrey R. Immelt is Chairman of the Board and Chief Executive Officer of GE.

The company traces its beginnings to Thomas A. Edison, who established Edison Electric Light Company in 1878. In 1892, a merger of Edison General Electric Company and Thomson-Houston Electric Company created General Electric Company. GE is the only company listed in the Dow Jones Industrial Index today that was also included in the original index in 1896.

Total revenue of GE reached $142.0 billion in 2011.

GE is having six businesses including: Aviation, Transportation, Healthcare, Energy, GE Capital, Home and Business Solutions.