维修工程师（材料方向）
德祥科技有限公司
- 公司规模：150-500人
- 公司行业：制药/生物工程
职位信息
- 发布日期：2017-02-17
- 工作地点：上海-静安区
- 招聘人数：1人
- 工作经验：1年经验
- 学历要求：本科
- 语言要求：英语 精通
- 职位月薪：6-8千/月
- 职位类别：售前/售后技术支持工程师
职位描述
职位描述：
工作职责：
1.为客户检查设备的运作并实施测试，给用户提供仪器及软件方面的培训，确保用户熟练操作设备，积极参加指导或者参加用户培训课程。
2. 接听客户及销售电话，通过电话或者去现场就仪器及设备的应用和维修提供技术支持。提供专业的仪器故障维修指导，提供及时的后续支持以确保客户高度满意，根据需要提供技术服务。
3. 配合应用工程师，就工艺改进，质量控制测试，技术开发方面与客户沟通交流以帮助客户优化应用。
4. 在设备安装调试、用户培训、展会等活动中积极提供咨询服务，促进销售合同，积极与重点客户协调沟通。
岗位要求：
1. 本科以上学历，从事化学材料，化学工程，物理等相关专业；有丰富的材料分析技术及解决问题的实践经验者优先。
2.能够适应短期出差工作
3.英语CETS 4级以上，读写熟练
4.善于与人沟通，能够耐心解答客户问题，帮助客户解决设备操作问题
Customer Service Engineer
Company and Position Overview:
Advanced materials and complicated material structures are widely applied in high technology industry development and production. Materials is getting more complicated, nano-defined, and intricate, that industries are facing a great challenge of finding an appropriate, high sensitive, reproducible, hybridized probe for reliable testing and sustainable development. Our company is the one dedicated to supply highly innovative equipment with proven performance and references and to deliver application consultation service with the growth of need of material characterization in the industry. We require passionate technology advocate to join our team to contribute the excellent and professional on-site customer service and support with application knowledge to assist the novel development of industry.
Education
Degree holder in Material Sciences, Engineering, Physics or related technical discipline; in addition extensive material characterization technique and trouble-shooting experience is preferred.
Essential Duties and Job Functions
Installation and Training
Travel to the customer’s site to set up and verify the operation of equipment and conduct testing. Provide instrument, protocol and software training to users. Ensure that the customer is competent and proficient in the use and operation of the products. Conduct and/or participate in customer training courses.
Customer Service and Support
Take incoming calls from customers and sales personnel and provide responsive technical assistance by phone or onsite regarding the application, use, and maintenance of instruments, protocols and software. Provide professional instrument troubleshooting and maintenance. Provide immediate follow-up and support to ensure a high degree of customer satisfaction. Provide preventative maintenance and technical service as required
Process Development and Consultation
Interface with Application Engineer, responsible for understanding and communicating with customers on process improvement, quality control testing, technology development needs in order to assist the customers with optimizing applications, including process development design by using our hybridized material characterization equipment. This includes on-site application and customer service support.
Service and Process Consultation Service Sales
Actively seek out service contracts or process consultation service sales opportunities during system installations, customer trainings, trade shows and conferences, and drive service sales in key accounts.
工作地址
上海市静安区北京西路1068号银发大厦18楼
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工作职责：
1.为客户检查设备的运作并实施测试，给用户提供仪器及软件方面的培训，确保用户熟练操作设备，积极参加指导或者参加用户培训课程。
2. 接听客户及销售电话，通过电话或者去现场就仪器及设备的应用和维修提供技术支持。提供专业的仪器故障维修指导，提供及时的后续支持以确保客户高度满意，根据需要提供技术服务。
3. 配合应用工程师，就工艺改进，质量控制测试，技术开发方面与客户沟通交流以帮助客户优化应用。
4. 在设备安装调试、用户培训、展会等活动中积极提供咨询服务，促进销售合同，积极与重点客户协调沟通。
岗位要求：
1. 本科以上学历，从事化学材料，化学工程，物理等相关专业；有丰富的材料分析技术及解决问题的实践经验者优先。
2.能够适应短期出差工作
3.英语CETS 4级以上，读写熟练
4.善于与人沟通，能够耐心解答客户问题，帮助客户解决设备操作问题
Customer Service Engineer
Company and Position Overview:
Advanced materials and complicated material structures are widely applied in high technology industry development and production. Materials is getting more complicated, nano-defined, and intricate, that industries are facing a great challenge of finding an appropriate, high sensitive, reproducible, hybridized probe for reliable testing and sustainable development. Our company is the one dedicated to supply highly innovative equipment with proven performance and references and to deliver application consultation service with the growth of need of material characterization in the industry. We require passionate technology advocate to join our team to contribute the excellent and professional on-site customer service and support with application knowledge to assist the novel development of industry.
Education
Degree holder in Material Sciences, Engineering, Physics or related technical discipline; in addition extensive material characterization technique and trouble-shooting experience is preferred.
Essential Duties and Job Functions
Installation and Training
Travel to the customer’s site to set up and verify the operation of equipment and conduct testing. Provide instrument, protocol and software training to users. Ensure that the customer is competent and proficient in the use and operation of the products. Conduct and/or participate in customer training courses.
Customer Service and Support
Take incoming calls from customers and sales personnel and provide responsive technical assistance by phone or onsite regarding the application, use, and maintenance of instruments, protocols and software. Provide professional instrument troubleshooting and maintenance. Provide immediate follow-up and support to ensure a high degree of customer satisfaction. Provide preventative maintenance and technical service as required
Process Development and Consultation
Interface with Application Engineer, responsible for understanding and communicating with customers on process improvement, quality control testing, technology development needs in order to assist the customers with optimizing applications, including process development design by using our hybridized material characterization equipment. This includes on-site application and customer service support.
Service and Process Consultation Service Sales
Actively seek out service contracts or process consultation service sales opportunities during system installations, customer trainings, trade shows and conferences, and drive service sales in key accounts.
工作地址
上海市静安区北京西路1068号银发大厦18楼
职能类别： 售前/售后技术支持工程师
公司介绍
自 1992 年创办以来，德祥科技有限公司就一直是实验室及工业检测仪器设备和服务行业的领导供应商。德祥建立了强大的销售网络：总部设在香港，作为国内科学仪器行业的领导供应商，我们服务于生命科学、工业、制药、政府、教育、石化、电子以及商业实验室等众多领域。凭借与世界知名科学仪器制造商之间的战略合作关系、以及不断优化的公司自身运作和服务质量，德祥每年都为数以千计的客户提供产品。
我们自豪地拥有
富有激情、高度专业化的领导和团队
良好的历年业绩和信誉
覆盖全国的销售网络
专业的应用和技术支持
完备的后台支持，包括市场营销、服务热线以及后勤运作等方面
我们的宗旨
作为卓越的全球仪器供应商，为了满足每一个领域客户的需要，我们提供：
完整的解决方案
先进的产品
专业的技术支持
满意的客户服务
公司文化和价值观
我们本着诚信、公开、诚实和公平的原则开展业务。努力营造与员工和客户之间的互相尊重、坦诚沟通、高效互动的健康环境。
对于客户，德祥致力于了解他们的实际需求，并尽力满足他们的近期和长期需求。德祥在员工们的创新和努力中不断进步，所有我们可以对客户做出这样的承诺。
对于员工，我们把员工当成公司的主人，公司资源也就是员工的资源。我们为员工提供学习培训机会、公平的绩效管理制度、安全的工作环境等，从而实现员工自身的进步和成长。团队合作精神是成功的必备条件。
Tegent has been a leading distributor of laboratory and industrial testing instrumentation, equipment, and supplies since 1992. We establish strong distribution network .
We serve the life science, industrial, pharmaceutical, government, education, petrochemical, electronics and commercial testing laboratory markets as the leading China distributor of scientific equipment and supplies. Through a combination of strategic partnerships with world respected manufacturers and continuous improvement of operation and services, we supply hundreds of products to thousands of customers every year.
We are proud of having
Passionate and professional teams and leaders
Proven track record of performance and reliability
Full sales coverage of China and Vietnam market
Professional application and technical support
Extensive backend support including marketing, customer support hotline and logistic operation
Our Mission
Excel as the premier global source of instrumentation to meet individual customer needs within the scientific and engineering communities, by providing:
Complete solutions
Innovative products
Professional technical assistance
Satisfactory customer service
Company Culture and Values...
We conduct business with integrity, openness, honesty and fairness.
We strive to maintain healthy environment in which our employees and customers can enjoy each other with open & honest communication, responsive and respectful support.
With our customers, we focus to understand their true needs and satisfy their both short and long term requirements. These are done by our full commitment to customers with continuous improvement through innovation and proactive initiation of our employees.
For our employees, we act as if they own the company and treat company resources as if they were their own. We help people develop by providing continuous learning and growth opportunities, fair performance management system, secure and supportive working environment and company investment commitment. Teamwork is basic unit for success
我们自豪地拥有
富有激情、高度专业化的领导和团队
良好的历年业绩和信誉
覆盖全国的销售网络
专业的应用和技术支持
完备的后台支持，包括市场营销、服务热线以及后勤运作等方面
我们的宗旨
作为卓越的全球仪器供应商，为了满足每一个领域客户的需要，我们提供：
完整的解决方案
先进的产品
专业的技术支持
满意的客户服务
公司文化和价值观
我们本着诚信、公开、诚实和公平的原则开展业务。努力营造与员工和客户之间的互相尊重、坦诚沟通、高效互动的健康环境。
对于客户，德祥致力于了解他们的实际需求，并尽力满足他们的近期和长期需求。德祥在员工们的创新和努力中不断进步，所有我们可以对客户做出这样的承诺。
对于员工，我们把员工当成公司的主人，公司资源也就是员工的资源。我们为员工提供学习培训机会、公平的绩效管理制度、安全的工作环境等，从而实现员工自身的进步和成长。团队合作精神是成功的必备条件。
Tegent has been a leading distributor of laboratory and industrial testing instrumentation, equipment, and supplies since 1992. We establish strong distribution network .
We serve the life science, industrial, pharmaceutical, government, education, petrochemical, electronics and commercial testing laboratory markets as the leading China distributor of scientific equipment and supplies. Through a combination of strategic partnerships with world respected manufacturers and continuous improvement of operation and services, we supply hundreds of products to thousands of customers every year.
We are proud of having
Passionate and professional teams and leaders
Proven track record of performance and reliability
Full sales coverage of China and Vietnam market
Professional application and technical support
Extensive backend support including marketing, customer support hotline and logistic operation
Our Mission
Excel as the premier global source of instrumentation to meet individual customer needs within the scientific and engineering communities, by providing:
Complete solutions
Innovative products
Professional technical assistance
Satisfactory customer service
Company Culture and Values...
We conduct business with integrity, openness, honesty and fairness.
We strive to maintain healthy environment in which our employees and customers can enjoy each other with open & honest communication, responsive and respectful support.
With our customers, we focus to understand their true needs and satisfy their both short and long term requirements. These are done by our full commitment to customers with continuous improvement through innovation and proactive initiation of our employees.
For our employees, we act as if they own the company and treat company resources as if they were their own. We help people develop by providing continuous learning and growth opportunities, fair performance management system, secure and supportive working environment and company investment commitment. Teamwork is basic unit for success
联系方式
- 公司地址：地址：span鱼珠智谷E-PARK