北京招聘

职位描述：
Job Description:

? The successful candidate will work on the IT Help Desk. They will assist in the support of over 1300 employees in a 1st line support role. This involves providing phone, email, and in-person support on all technical matters that come into the Help Desk. The candidate will work as part of a growing team. Clear communication, teamwork and professionalism are key core values that this candidate would need to display
? This position is located in Shanghai, China


Key Responsibilities:

? Identify, diagnose, research and resolve 1st line incidents for users of PC software and hardware
? Provision laptop PC builds
? Log, monitor and respond to tickets in our Service Desk
? Answer and respond to phone calls made into the Help Desk
? Perform iOS mobile phone diagnosis/setup and repair
? Provide one-on-one end-user problem resolution over the phone, email or in-person
? Maintain and ensure accuracy of all asset information for all PC’s, printers, mobile phones, monitors and defined peripherals
? Coordinate timely repair of equipment covered by third-party vendor maintenance agreements
? Identify issues and escalate to other members of the team or IT group as appropriate
? Create documentation to assist in day-to-day Help Desk work (knowledge bases etc.)
? Regular travel to Japan and South Korea
? Rotational, after hours on call


Key Requirements:

? Microsoft applications and operating systems:
o Windows 7, Windows 10, Microsoft Office 2013, 2016, O365
? Desktop and laptop PC’s, printers and networking (Lenovo preferred)
? Knowledge of iOS:
o Knowledge of MobileIron useful
? Knowledge and experience working in a fast paced customer oriented environment
? Fluent in English required
? Education and/or certifications in an IT related arena
? Customer service experience


Key Competencies:

? Highly effective interpersonal skills
? Demonstrated skill in problem analysis and resolution
? Dependable team member
? Strong verbal and written communication skills
? Good planning and organizational skills
? High level of attention to detail
? Tolerant of high stress situations
? “Can do” attitude 举报 分享

华德士中国

华德士于2008年进入中国市场，目前在上海、苏州及华南地区设立有分公司。我们凭借专业素养和丰富经验为各大公司招聘***双语人才，并于最近被评选为***国际人才招聘顾问机构。

我们的顾问都有相关行业的从业经验，因此能更深刻地理解您的需求。我们主要为以下领域招聘中高级专业人才：会计与财务、银行与金融服务、工程与运营、高层管理、人力资源、信息技术与转型、市场营销、采购与供应链等领域。