北京招聘

职位描述：
Receptionist
Role Purpose
The Gartner Receptionist will help ensure that the office runs smoothly and efficiently, and will be the “face” of Gartner to clients and guests who will visit the office. The Receptionist will utilize organizational and interpersonal skills to work with all employees and clients.
Major Responsibilities/ Accountabilities
Communications:
? To promote and cement strong relationships with clients when they arrive into the reception area.
? Answer the telephone in a clear, positive and professional manner to ensure good customer care of all enquires
? To ensure that all visitors to a Gartner building are made welcome, ascertaining their requirements, assisting them with general information or passing them onto the appropriate person
? To act as the central communication link between all associates and visitors to a Gartner office and the Facilities Management team or Office coordinator.

Teamwork:
? To provide backup and support within the staffing structure and carry out the duties of another member of the reception team in the event of absence or sickness to ensure continuity of service to all visitors and associates.
? To work closely with the Facilities management team for the effective delivery of services from Reception
? Additionally, the Receptionist contributes to the effective administration of office processes

Liaison and Networking
? To liaise with associates, external customer/visitors to Gartner in order to meet the aims and objectives of the position and provide a holistic service for our clients.
? To work closely with other areas within Gartner on a daily basis

Service Delivery
? To be responsible for the delivery of high levels of customer care and service delivery within the reception area
? To liaise with groups of associates to provide a supporting role to their activities and use of the facilities
? Demonstrate an understanding of Customer Relationship Management and incorporate it into the role of the Receptionist so as to enhance customer satisfaction with the services provided.

Impact of Role: Expected Results
This role contributes to the organization by providing outstanding support to the Facilities Manager in managing the reception area of the office
Relationships: Internal/External
All associates, clients and contractors. Purpose is to interact and assist in any way in driving client satisfaction scores and increasing Sales productivity
Education
Associate or Bachelor Degree
Professional Experience
At least 2 year experience within a Receptionist or Administrative role preferred but not essential.
Technical/ Professional Skills & Competencies
? Good spoken and written communication skills.
? Good level of MS Word and Excel skills essential.
? Excellent telephone manner, interpersonal and communication skills.
? Highly motivated, able to work independently with minimum direction, self-starter.
? Extremely organized, team player with a high level of flexibility and strong work ethic.
? Ability to multi-task, prioritize task, work overtime as needed, in a fast paced environment.
? Maintain a high level of integrity when handling confidential documents and information.
? Friendly and confident personality.
? Ability to effectively interact with all levels of staff. 举报 分享

Gartner是世界领先的信息技术研究与顾问公司。每天我们都帮助客户做出正确的IT决策。从企业和政府部门的CIO及高级IT领导者， 到高科技电信企业、专业服务公司的领导者以及科技投资者，我们是
9, 000多家企业的有价值的合作伙伴。通过Gartner研究报告、Gartner高管项目、Gartner咨询服务与Gartner活动，我们帮助每位客户研究、分析、诠释他们各自工作角色范围内的IT 业务。Gartner于1979年创建，总部位于美国康涅狄格州斯坦福，拥有6,400位员工，包含1,480多位研究分析师和咨询顾问，客户遍布85个国家。

Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is a valuable partner in more than 13,000 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 5,500 associates, including 1,402 research analysts and consultants, and clients in 85 countries. For more information, visit www.gartner.com.