IT Support Engineer
雅高达旅游咨询（北京）有限公司
- 公司规模：1000-5000人
- 公司性质：外资（欧美）
- 公司行业：互联网/电子商务
职位信息
- 发布日期：2017-02-14
- 工作地点：上海-浦东新区
- 招聘人数：若干人
- 工作经验：1年经验
- 学历要求：本科
- 职位月薪：1-1.5万/月
- 职位类别：技术支持/维护工程师
职位描述
职位描述：
Agoda.com is a leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for travelers. Agoda.com is part of Priceline.com (Nasdaq:PCLN). Agoda.com’s network includes more than 950,000 accommodations worldwide. The multinational staff of nearly 3,000 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travelers.
The Contact Centre Tools & Technology specialist works in our Travel Operations office in The Unites States and is responsible to ensure smooth delivery of information systems across a global network of multi-channel contact centers.
Successful candidate will have experience working with modern Contact centre infrastructure , excellent system troubleshooting skills, a service-oriented mindset, the ability to communicate effectively in English and is highly independent in his daily job.
As part of the Customer Experience Group technical team, this role occasionally involves carrying out maintenance tasks outside core hours to ensure business continuity , as well as occasional travels to Contact Centres sites abroad.
Responsibilities:
1. Providing technical support to agents, either in person or remotely
2. Monitoring core routing systems, propose improvements (within or without existing platform) interface with vendors & internal partners for system support and functional development.
3. Managing business continuity plans for the Contact Centre team (planning, provisioning and testing)Managing operational questions and issues with key vendors/internal partners (equipment break/fix, voice quality problems, interaction flows routing, etc).
4. Development and support of internal and external tools.
Qualifications:
1. One or more years of experience with Contact Centre / work optimization platforms (Avaya knowledge is preferred ).
2. Practical IT troubleshooting and optimization experience (windows and/or linux systems).
3. A few years of experience supporting typical office applications (Sharepoint, desktop suites, small websites, etc. etc.).
4. Exposure to data-centric environments (reporting skills, data aggregation & analysis, using data to identify problems and propose solutions/workarounds).
5. Customer service mindset.
6. Ability to work well with others.
7. Excellent verbal and written communication skills in English.
8. Project management.
9. Positive & open attitude, desire to succeed and grow in the role.
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Agoda.com is a leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for travelers. Agoda.com is part of Priceline.com (Nasdaq:PCLN). Agoda.com’s network includes more than 950,000 accommodations worldwide. The multinational staff of nearly 3,000 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travelers.
The Contact Centre Tools & Technology specialist works in our Travel Operations office in The Unites States and is responsible to ensure smooth delivery of information systems across a global network of multi-channel contact centers.
Successful candidate will have experience working with modern Contact centre infrastructure , excellent system troubleshooting skills, a service-oriented mindset, the ability to communicate effectively in English and is highly independent in his daily job.
As part of the Customer Experience Group technical team, this role occasionally involves carrying out maintenance tasks outside core hours to ensure business continuity , as well as occasional travels to Contact Centres sites abroad.
Responsibilities:
1. Providing technical support to agents, either in person or remotely
2. Monitoring core routing systems, propose improvements (within or without existing platform) interface with vendors & internal partners for system support and functional development.
3. Managing business continuity plans for the Contact Centre team (planning, provisioning and testing)Managing operational questions and issues with key vendors/internal partners (equipment break/fix, voice quality problems, interaction flows routing, etc).
4. Development and support of internal and external tools.
Qualifications:
1. One or more years of experience with Contact Centre / work optimization platforms (Avaya knowledge is preferred ).
2. Practical IT troubleshooting and optimization experience (windows and/or linux systems).
3. A few years of experience supporting typical office applications (Sharepoint, desktop suites, small websites, etc. etc.).
4. Exposure to data-centric environments (reporting skills, data aggregation & analysis, using data to identify problems and propose solutions/workarounds).
5. Customer service mindset.
6. Ability to work well with others.
7. Excellent verbal and written communication skills in English.
8. Project management.
9. Positive & open attitude, desire to succeed and grow in the role.
职能类别： 技术支持/维护工程师
关键字： IT Support Avaya 外企 技术支持
公司介绍
Agoda.com is a leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for travelers. Agoda.com is part of Booking Holdings, Inc. (Nasdaq:BKNG). Agoda.com’s network includes more than 1,000,000 accommodations worldwide. The multinational staff of nearly 4,000 professionals, located throughout the world, provides a first-rate reservation service in 45 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travelers.
Website: https://careersatagoda.com/
Website: https://careersatagoda.com/
联系方式
- Email：Machar.smith@agoda.com
- 公司地址：地址：span东方广场