Guest Service Manager-Crowne Plaza Beijing International Airpot(职位编号：Hotel02898)
六洲酒店管理（上海）有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：酒店/旅游 餐饮业
职位信息
- 发布日期：2012-07-30
- 工作地点：北京
- 招聘人数：若干
- 职位类别：宾客服务经理
职位描述
IHG Culture Introduction
Do you see yourself as a Guest Service Manager ? What’s your passion? Whether you are into tennis, shopping or karaoke, at IHG we’re interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies –people who put our guests at the heart of everything they do. And we are looking for more people like this to join our friendly and professional team.
Hotel/Corporate Introduction
Crowne Plaza Beijing International Airport is The Place to Meet with its convenient location across from the New China International Exhibition Center, Beijing Airport Industrial Park, and only 15 minutes away from the International Airport. The hotel is in the neighborhood of Beijing’s largest expatriate residential community with many surrounding restaurants of varied international cuisines. 10 minutes walking from nearby Guo Zhan station of subway line 15, Wangjing business district is a 20 minute- drive, and the CBD is 25 minutes away via expressway.
600 well-designed rooms and suites offer the Crowne Plaza standard of comfort. A total area of 1,700 square meters meeting facilities and the largest hotel garden of Beijing provide flexibility for meetings and events. The Crowne Meetings Director and dedicated meetings specialist provide a convenient single point-of-contact for all your meeting requirements. Three restaurants offer classic cuisines to please all palates.
Recreational and leisure facilities such as bar、gym、indoor swimming pool、outdoor tennis court are available to help make your stay with us even more enjoyable.
Role and Responsibilities
• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
• Provides functional assistance and direction to all departments
• Cooperates, coordinates and communicates with other hotel departments as required.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
• Ensure that on-going pertinent/relevant logbook communication to other shift is maintained and brief incoming Guest Service Manager on items to be followed up
• Maintain daily an accurate record in the Guest Service Manager’s logbook of items and incidents which may be of concern to management and/or which may require further attention
• Responds to guest needs and resolves related problems
• Supervises and directs Reception personnel
• Supports and assists Front Office personnel and all departments at peak periods
• Ensures VIPs and priority club guests receive special attention
• Assist as required/requested with the solving of any guest complaints/upsets and make record on logbook accordingly. Ensure all issues relating to guest satisfaction are met and that follow up is completed on a timely basis. Effectively handle and resolve guests complaints and seek help if needed
• Inspects front of house and back of house regularly for cleanliness
• Assists Guest Relations in greeting, rooming, and sending off VIP guests
• Ensure constantly aware of and up to date with all happenings and operations within the hotel and ensure to have an obvious presence throughout the hotel public area whilst on duty
• Responsible for ensuring clear and constant communication lines are kept with all staffs and other departments
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Provides input for Front Office meetings.
• Ensure to be completely aware of all hotel services and facilities, outlet operating hours and scope of services. Promotes inter-hotel sales and in-house facilities.
• Have a complete knowledge of standard operating procedures and performance standard by task of Guest Service/Reception or CPC Floor/Telephone & Business Centre Service/Concierge
• Checks billing instructions and monitors guest credit
• Analyses and approves discounts and rebates.
• Analyses the rate variance report to ensure rooms revenue control
• Takes action with the Property Management Systems (PMS) in emergency situation.
• Fully conversant with all hotel emergency procedures.
• Ensures front line staff comply with FIT Marketing techniques and maximize sales
Do you see yourself as a Guest Service Manager ? What’s your passion? Whether you are into tennis, shopping or karaoke, at IHG we’re interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies –people who put our guests at the heart of everything they do. And we are looking for more people like this to join our friendly and professional team.
Hotel/Corporate Introduction
Crowne Plaza Beijing International Airport is The Place to Meet with its convenient location across from the New China International Exhibition Center, Beijing Airport Industrial Park, and only 15 minutes away from the International Airport. The hotel is in the neighborhood of Beijing’s largest expatriate residential community with many surrounding restaurants of varied international cuisines. 10 minutes walking from nearby Guo Zhan station of subway line 15, Wangjing business district is a 20 minute- drive, and the CBD is 25 minutes away via expressway.
600 well-designed rooms and suites offer the Crowne Plaza standard of comfort. A total area of 1,700 square meters meeting facilities and the largest hotel garden of Beijing provide flexibility for meetings and events. The Crowne Meetings Director and dedicated meetings specialist provide a convenient single point-of-contact for all your meeting requirements. Three restaurants offer classic cuisines to please all palates.
Recreational and leisure facilities such as bar、gym、indoor swimming pool、outdoor tennis court are available to help make your stay with us even more enjoyable.
Role and Responsibilities
• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
• Provides functional assistance and direction to all departments
• Cooperates, coordinates and communicates with other hotel departments as required.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
• Ensure that on-going pertinent/relevant logbook communication to other shift is maintained and brief incoming Guest Service Manager on items to be followed up
• Maintain daily an accurate record in the Guest Service Manager’s logbook of items and incidents which may be of concern to management and/or which may require further attention
• Responds to guest needs and resolves related problems
• Supervises and directs Reception personnel
• Supports and assists Front Office personnel and all departments at peak periods
• Ensures VIPs and priority club guests receive special attention
• Assist as required/requested with the solving of any guest complaints/upsets and make record on logbook accordingly. Ensure all issues relating to guest satisfaction are met and that follow up is completed on a timely basis. Effectively handle and resolve guests complaints and seek help if needed
• Inspects front of house and back of house regularly for cleanliness
• Assists Guest Relations in greeting, rooming, and sending off VIP guests
• Ensure constantly aware of and up to date with all happenings and operations within the hotel and ensure to have an obvious presence throughout the hotel public area whilst on duty
• Responsible for ensuring clear and constant communication lines are kept with all staffs and other departments
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Provides input for Front Office meetings.
• Ensure to be completely aware of all hotel services and facilities, outlet operating hours and scope of services. Promotes inter-hotel sales and in-house facilities.
• Have a complete knowledge of standard operating procedures and performance standard by task of Guest Service/Reception or CPC Floor/Telephone & Business Centre Service/Concierge
• Checks billing instructions and monitors guest credit
• Analyses and approves discounts and rebates.
• Analyses the rate variance report to ensure rooms revenue control
• Takes action with the Property Management Systems (PMS) in emergency situation.
• Fully conversant with all hotel emergency procedures.
• Ensures front line staff comply with FIT Marketing techniques and maximize sales
公司介绍
我们的工作不同并且喜好不同，但是我们都同样对生活充满着激情。因此，我们承诺为所有激情澎湃的员工提供“尽炫自我”的空间，将把洲际酒店集团建成一个员工们愿意投身于工作之中的地方，就如同他们乐于将精力、热情和执着专注于他们的喜好那样。
现在就递上你的简历，申请你在洲际的职业生涯！
现在就递上你的简历，申请你在洲际的职业生涯！