System Support Analyst
上海万利斯电子技术有限公司
- 公司规模：50-150人
- 公司性质：民营公司
- 公司行业：通信/电信/网络设备
职位信息
- 发布日期：2017-02-13
- 工作地点：上海
- 招聘人数：1人
- 工作经验：3-4年经验
- 学历要求：大专
- 语言要求：英语 良好
- 职位月薪：6-8千/月
- 职位类别：技术支持/维护工程师 网络管理(Helpdesk)
职位描述
职位描述：
该职位是Linkedin上海公司的外包服务岗位
System Support Analyst
LinkedIn Global Technology Solutions (GTS) is the best at what they do when it comes to helping thousands of LinkedIn employees in 27 offices around the globe. In 2014, Computerworld recognized the GTS team by naming LinkedIn the #1 place to work in IT. We are seeking excellent candidates to join us.
The successful candidate must be capable of providing optimum customer service to internal users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment.
RESPONSIBILITIES:
? Provide technical support to company employees
? Troubleshoot multiple computer and mobile platforms: Macintosh, Windows,
Linux, Android and iOS
? Provide advanced support for multiple enterprise applications including: e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications
? Planning and manage equipment for all new hires (mobile phone, desktop peripherals, laptops and desktops)
? Troubleshoot and support video conference equipment, including events held onsite
? Open, track and close all service requests, as well as manage the classification, assignment, tracking, and completion of requests
? Identify and implement innovative solutions to resolve customer issues
? Ensure resolutions are consistent with company standards and policies ? Liaise between users/suppliers/vendors and GTS team when troubleshooting as necessary is a plus
? Self starter with an openness to learn
? Ability to work in a dynamic team environment
Desired Skills:
? Passion for providing the best customer service
? Demonstrated expertise in problem solving and technical support.
? Advanced knowledge of Windows and OSX platforms; Linux is a plus.
? Familiar with standard networking concepts (TCP/IP, Windows Networking, VPN)
? Experienced supporting Microsoft Office suite and Google Apps
? Mobile support experience for iOS, Android, and MDM(Mainly AirWatch) ? Flexibility to extended hours or modified schedule to support planned activities or emergency situations
? Excellent written and verbal communication skills(Both in English and Chinese) and interpersonal skills
? Excellent organizational skills and ability to prioritize tasks among many competing requests, as well as the ability to work effectively across internal and external organizations
? MCP, MCDST, ITIL, A+ Certifications, and knowledge of UNIX systems is a plus
? Self-starter with an openness to learn
? Ability to work in a dynamic team environment
举报
分享
该职位是Linkedin上海公司的外包服务岗位
System Support Analyst
LinkedIn Global Technology Solutions (GTS) is the best at what they do when it comes to helping thousands of LinkedIn employees in 27 offices around the globe. In 2014, Computerworld recognized the GTS team by naming LinkedIn the #1 place to work in IT. We are seeking excellent candidates to join us.
The successful candidate must be capable of providing optimum customer service to internal users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment.
RESPONSIBILITIES:
? Provide technical support to company employees
? Troubleshoot multiple computer and mobile platforms: Macintosh, Windows,
Linux, Android and iOS
? Provide advanced support for multiple enterprise applications including: e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications
? Planning and manage equipment for all new hires (mobile phone, desktop peripherals, laptops and desktops)
? Troubleshoot and support video conference equipment, including events held onsite
? Open, track and close all service requests, as well as manage the classification, assignment, tracking, and completion of requests
? Identify and implement innovative solutions to resolve customer issues
? Ensure resolutions are consistent with company standards and policies ? Liaise between users/suppliers/vendors and GTS team when troubleshooting as necessary is a plus
? Self starter with an openness to learn
? Ability to work in a dynamic team environment
Desired Skills:
? Passion for providing the best customer service
? Demonstrated expertise in problem solving and technical support.
? Advanced knowledge of Windows and OSX platforms; Linux is a plus.
? Familiar with standard networking concepts (TCP/IP, Windows Networking, VPN)
? Experienced supporting Microsoft Office suite and Google Apps
? Mobile support experience for iOS, Android, and MDM(Mainly AirWatch) ? Flexibility to extended hours or modified schedule to support planned activities or emergency situations
? Excellent written and verbal communication skills(Both in English and Chinese) and interpersonal skills
? Excellent organizational skills and ability to prioritize tasks among many competing requests, as well as the ability to work effectively across internal and external organizations
? MCP, MCDST, ITIL, A+ Certifications, and knowledge of UNIX systems is a plus
? Self-starter with an openness to learn
? Ability to work in a dynamic team environment
职能类别： 技术支持/维护工程师 网络管理(Helpdesk)
公司介绍
专业的公司:
上海万利斯电子技术有限公司是全国性的弱电系统集成商和IT服务商，我们专注于企业客户的产品销售、解决方案、工程施工、系统集成、IT服务等。
我们的主要业务范围包括工程（综合布线、音视频工程、机房工程、网络通讯、安防工程）和服务（响应服务、维护服务、外包服务）
专业的团队:
我们的团队拥有专业技能和相关技术资格认证，是康普、泛达、思科的合作伙伴，注重服务理念，具备丰富的服务经验，在各大城市设立分支机构，和多家大型知名企业保持长期紧密合作。
行业伙伴
我们和多家知名电信运营商、设备厂商、系统集成商等保持良好的商业合作。
完善的福利体系：
福利：五险一金外加单独的社会保险、年度体检、团队活动
津贴：高温补贴、节假津贴、结婚/生育补贴、困难补贴等
提成：完善的、诚信的业绩提成和绩效奖励制度
奖金：年终奖金
假期：带薪年假、弹性工作时间
培训：公司付费签约培训
其他：公司红利、公司股份期权奖励等
上海万利斯电子技术有限公司是全国性的弱电系统集成商和IT服务商，我们专注于企业客户的产品销售、解决方案、工程施工、系统集成、IT服务等。
我们的主要业务范围包括工程（综合布线、音视频工程、机房工程、网络通讯、安防工程）和服务（响应服务、维护服务、外包服务）
专业的团队:
我们的团队拥有专业技能和相关技术资格认证，是康普、泛达、思科的合作伙伴，注重服务理念，具备丰富的服务经验，在各大城市设立分支机构，和多家大型知名企业保持长期紧密合作。
行业伙伴
我们和多家知名电信运营商、设备厂商、系统集成商等保持良好的商业合作。
完善的福利体系：
福利：五险一金外加单独的社会保险、年度体检、团队活动
津贴：高温补贴、节假津贴、结婚/生育补贴、困难补贴等
提成：完善的、诚信的业绩提成和绩效奖励制度
奖金：年终奖金
假期：带薪年假、弹性工作时间
培训：公司付费签约培训
其他：公司红利、公司股份期权奖励等
联系方式
- 公司地址：百合湾21号楼607