北京招聘

职位描述：

Service Agent are primarily responsible for Premium Service Delivery - that is, reconfirming bookings for Premium Clients, in order to maintain their confidence and business.

Other tasks are assigned to help Operations, particularly around booking sendings and master data.

• Confirming bookings with hotels
• Confirming hotel bookings back to clients
• Updating Hotel Master Data
• Alerting of denied bookings to the SRC-Hotel Operations team

• High level of English, both written and verbal. Other local languages a plus.
• Knowledge of Corporate systems (will be trained)
• Intermediate Customer Service
• Task-Ownership
• Good understanding of global cultures
• Excellent Communication Skills. Negotiation skills is a plus to be promoted to other departments within the organization.
• Multi-Tasker
• Target driven
• Ability to self-motivate with repetitive tasks.

• A leading global travel provider with forefront knowledge, technology in travel industry
• An attractive and competitive salary and benefits package
• Provide challenging work opportunities and can be a platform for further career development within group across multiple locations around the world and under different brands.
• Office based in city center with convenient transportation

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Hotelbeds Group is a leading provider of services to the global travel trade with key positions in some of the fastest growing segments in the industry.

- Distributing accommodation, transfers & activities in more than 180 countries.
- Active in +120 source markets worldwide.
- The NO.1 global B2B bedbank.
- Local destination management operations in +40 countries.

Our vision is to a play a leading role in reshaping travel with our industry partners.

Our key business units are:

# Bedbank: The No1 global B2B bedbank, including the brands Hotelbeds, Bedsonline and Hotelopia.

# Transfer & Activity Bank: An integrated worldwide portfolio of transfers, activities and experiences distributed online through the brands of Activities, isango! and Hotelextras.

# Destination Management: A global leader in inbound services, operating the brands Destination Services (destination management), Intercruises (cruise handling) and Pacific World (meetings and incentives).

# New Ventures: High-growth potential businesses, including TT Services (visa outsourcing), ROIBACK (online project & promotion management for hotels) and Carnect (car rental distribution).

By joining Hotelbeds Group you will be working for a leading global travel organisation at the forefront of the industry. With a clear strategy and business structure, we know what we want and how we want to get there, and this is evident across everything we do. You will experience an innovative, engaging and multicultural environment where you will learn the tricks of the trade from the best travel professionals around. You will also build strong and lasting business relationships across the globe.

We actively encourage international mobility, so once you have joined us you will have lots of opportunities to develop your career across our multiple locations around the world and in our different units and brands. People have always been at the heart of our business and we actively encourage a culture that enables people to work together creatively. In summary, we offer a great environment in which to develop your future career.