北京招聘

职位描述：
A. Overall Purpose of the Job
The Travel Coordinating Specialist (TCS) is responsible to provide day-to-day delivery of high quality written and verbal Mandarin and English language security and crisis management advice and consultancy services to travellers, expatriates and corporate security/HR/risk managers on a routine basis and in response to emergencies. The TRSC will assist in the translation and coordination of translation work of all materials from English to Mandarin and Mandarin to English.

B. Key Responsibilities
Client Support
? Together with the Client Liaison Director (China) to man the China Security Desk as required to coordinate the delivery of security services in China including the provision of advice to clients by phone and email, the activation of providers in support of clients and the evacuation of members during a crisis
? Develop and maintain close interaction with clients through the provision of advice and assistance and supporting client visits to the Assistance Centre(s). Provide briefings to visitors as part of the visit program. Build confidence in clients through effective delivery and knowledge of regional threat issues
? Consistently keep track of case statistics by updating and maintaining the internal case log sheet.
? Ensure customer feedback, positive and negative, is captured through the appropriate channels.
? Maintain awareness of the regional security situation through monitoring our Security Online reports and open sources and through daily interaction with the Regional Security Centre
? Deliver Personal Travel Security Awareness Training (PTSAT) sessions to clients in Mandarin or English to ensure they are aware of the services available to them through membership and that they are appropriately prepared to travel
? Assist in the delivery of other types of consultancy service to clients as required
? Assist in the development and maintenance of internal Country Assessments and Concept of Operations (CONOPS) within the APAC region
? Assist in the translation and coordination of translation work of security reports, marketing materials, operational documentation and other information from English to Mandarin and Mandarin to English

Information & Assessments
? Scan for, report and escalate security or disruption issues affecting business travellers in line with global reporting thresholds and guidance from Regional Security Information Manager (RSIM) and Coordinating Security Information Manager (CSIMs)
? Support the development of our information services by providing input and support to the RSIM, CSIMs and Editors, ensuring that corresponding country and city guides are reviewed as required

Operational Support
? On occasion and as required travel to countries of responsibility to assess current situation, local provider capabilities and expanding the existing network of contacts to further support clients
? In specific circumstances, be ready to deploy at short notice as part of an Incident Management Team to support clients in crisis situations

Business Development support
? Assist business development through support to key client meetings and events as required
? Assist in the localization of products and solutions

Personal Development
? Build thorough understanding of current events affecting regional / global business travel learn the approach to providing written and verbal travel advice and briefs to clients
? To become fully conversant with and follow all systems and procedures required by the Client Liaison Director (China) and RSC APAC, Regional Security Manager Operation and Regional Security Information Manager
? To attend regular training courses relating to the work of the Regional Security Centre and other wider security related training as agreed with line management.

C. Job Profile
Required Skills and Knowledge
? Interest in international affairs and the global security environment
? Excellent written and verbal communication skills
? Ability to explain complex situations to a non-expert
? Ability to work to tight deadlines and under pressure
? IT skills, including Microsoft Office Suite and other applications
? Willingness to work outside of normal duty hours, in support of team operations, particularly in times of crisis
? International experience (work and personal)
? Knowledge of the political and security issues in particular regions
Required Competencies
? Working with People. Demonstrates an interest in and understanding of others; Adapts to the team and builds team spirit; Recognizes and rewards the contribution of others; Listens, consults others and communicates proactively; Supports and cares for others; Develops and openly communicates self-insight.
? Networking. Thrives in operating within a broad matrix organization and using influencing skills to drive outcomes and keeping virtual team members fully engaged
? Presenting & communicating information. Speaks clearly and fluently; Expresses opinions, information and key points of an argument clearly; Makes presentations and undertakes public speaking with skill and confidence; Responds quickly to the needs of an audience and to their reactions and feedback; Projects credibility.
? Delivering Results & Meeting Customer Expectations. Focuses on customer needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Works in a systematic, methodical and orderly way; consistently achieves project goals.
? Following Instructions & Procedures. Appropriately follows instructions from others without unnecessarily challenging authority; Follows procedures and policies; Keeps to schedules; Arrives punctually for work and meetings; Demonstrates commitment to the organization; Complies with legal obligations and safety requirements of the role.
? Coping with Pressure & Setbacks. Works productively in a pressurized environment; Keeps emotions under control during difficult situations; Balances the demands of a work life and a personal life; Maintains a positive outlook at work; Handles criticism well and learns from it.

Desirable Work Experience
? Proven experience in travel- or security-related field: military, police, government, NGO, journalism, relevant field of academia
? Experience in writing for senior management and business decision-makers
? Customer service/ client facing (for example, sales, trainer)
? Experience of writing and presentation for a business audience

Additional Critical Qualities
? Ability to work to tight deadlines and under pressure
? Meticulous attention to detail
? Ability to work as part of a team
? Ability to learn and adapt to new procedures and operating protocols
? Ability to communicate clearly and sensitively with colleagues from different cultures and ethnic backgrounds
? Ability to maintain high professional standards at all times
? Well-travelled

Qualifications
? Degree-level education or equivalent work experience

Required Languages
? Native Mandarin speaker
? Excellent English (spoken and written)
? Other language proficiency desirable

Travel / Rotation Requirements
? Reasonable travel, sometimes on urgent request
? Flexible working hours when required 举报 分享

关于国际SOS集团

国际SOS集团致力于挽救生命，保护企业及组织的全球员工免受健康与安全威胁。无论客户身处何处，我们都能为其提供定制化的健康与安全风险管理解决方案，以助其实现业务发展及工作效率的提升。倘若出现极端天气、流行病或安全事件，我们会立即做出响应，为企业与组织解决燃眉之急。通过以预防为重点的创新技术和医疗专业知识，我们可提供实时、可执行的建议与高品质现场救援服务，从而助力企业来满足良好治理合规性报告的需求。通过与我们合作，企业可以充分履行其“员工关照”义务，同时获得商业韧性、连续性及可持续性。
国际SOS集团成立于1985年，受到11,000家企业及组织的广泛信赖，其中，涵盖了一半以上的财富全球500强企业、跨国企业客户，及中型企业、政府、教育机构与非政府组织。我们的11,000名跨文化医疗、差旅安全及后勤专家，能够为全球90个国家逾1,000个地区提供“365天x 24小时”全天候服务。

ABOUT THE INTERNATIONAL SOS GROUP OF COMPANIES

International SOS is in the business of protecting and saving lives, when involved in medical or security situations. International SOS understands clients’ needs like no other partner; more than 30 years of experience gives us an unparalleled understanding of clients’ health & security threats and risk challenges. We are, therefore, uniquely placed to tailor-make risk management solutions for the optimal health, security & wellbeing of your diverse global workforce, wherever they are, even in the most remote and fragile environments of the world – on land, at sea or in the air.
Founded in 1985, the International SOS Group of Companies is trusted by over 11,000 global clients, including governments, multi-national corporate clients, such as two-thirds of the Fortune Global 500, mid-size enterprises, educational institutions and NGOs. Our company has achieved global ISO 9001:2015 and ISO/IEC 27001:2013.
We help clients meet compliance reporting needs for good governance. By partnering with us, organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability.

2017年，国际SOS中国荣获亚洲权威人力资源专业刊物HR Asia颁发的“亚洲***企业雇主奖”（BSET COMPANIES TO WORK FOR IN ASIA），国际SOS是医疗健康行业中***获得此荣誉的企业。

注：国际SOS承诺对应聘者资料给予严格保密，并仅用于招聘工作使用。