北京招聘

职位描述：
General Responsibilities:
Be responsible for daily customer service and operation issues , team management and oTMS Super user


Detailed Responsibilities:
？ Deliver high quality of services to customers to maintain the existing business
？ Be responsible for team and functional P&L, secure the existing business with a health profit
？ Know how to use dedicated transport system, oTMS, to monitor the on-going business and be sure the daily date will be uploaded into system on time and accurately
？ Manage and control vendors’ operations on daily basis
？ Conduct regular and irregular meeting with vendors for operations reviewing, identify the key issues and solutions for problem solving
？ Work with VM for vendor selection, evaluation, deployment and the monitoring
？ Conducts new-comer and on-the-job training to staff to maintain consistent service levels
？ Develop a high performance service culture within the functional department
？ Establish team spirit of the team, be an example for the team members
？ Develop KPIs with team members and monitor individual performance.
？ Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets
？ Align company business target to determine performance targets for the function
？ Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.
？ Develop a team spirit and multitasking capabilities.
？ Plan, organize and direct an efficient and effective function.
？ Develop IKOs/KPIs within team and monitor individual performance
？ Conduct performance appraisals, including coaching
？ Identify training needs and opportunities to develop a highly skilled functional department.


Communications:
Internal – Logistics staff in Transportation operation team and in other functions, HQ in Shanghai, Air & Sea sales managers, overseas Solutions BD & other managers.
External –Existing customers, vendors, business partners.

Competency & Qualifications:
Competency Requirements Desired Level*

Communication L4; Good communication skill, necessary basic English communication;

Customer Service L3; Strongly customer oriented with excellent service etiquette

Team Work L4; Cooperative, and real team player with broad business insight;

People Management L3; Strong analytical skills and be solution provider;

Result Orientation L4; Can use resources to achieve goals and objectives within timeline;


Qualifications Requirements
Knowledge & Skills Must be familiar with domestic transportation market including cost structure,
Cost level, real operation practice and team management. Ba capable of operation problem solving with a quick response, can set up and design SOP, KPI and etc. for each account and know how to identify and correct the issues

Education & Training Bachelor’s Degree in relevant field and college is acceptable in case proven
strong capability in the position

Experience Min 3-5 years of relevant working experience in a Domestic transportation industry or a 3PL transportation management department.

Personal Characteristics Modesty, diligence and integrity, self-motivator, can work independently and proactively towards achieving set goals. “Can Do” attitude is a Must. Written English is a plus. Be flexible in the changing environment to meet customer requirements. And self-motivated with proven ability to contribute to new challenges.

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    得斯威是一家全球运输和物流供应商，在全球拥有超过45,000名员工，并在80个国家设有营业场所。集团2017年营业额约113亿美元。虽然得斯威是一家全球化的货运集团，但我们将委托落地化管理，从而使客户在当地拥有更多的权利进行决策。

    上海得斯威物流有限公司成立于2007年11月7日，在过去的几年中，公司业务范围和自身规模飞速扩展，员工人数已由最初成立时的十几人发展到目前的三百多人，先后在沈阳、大连、北京、天津、无锡、苏州、宁波、厦门、成都、福州、常熟等城市设立了分支机构。

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    公司秉“承客户至上；效益导向；自主敬业；合规合法”的价值观，稳步前行。为了满足我们在中国的长期发展目标以及快速的业务需求，得斯威诚邀具备相关资质的人员加入到我们的团队中。我们也会为优秀的候选人提供有竞争力的报酬以及很好的职业发展前景。