北京招聘

职位描述：
Want to know what it’s like to empower and educate millions of people every day?
That’s what we do.
Whether you’re a business owner, parent, everyday driver, or just love cars, at Verizon Telematics we are focused on providing safety, security, and convenience—for you and your loved ones. We’ve been in this space from day one and every day since we’ve poured our passion into making it better.
What launched as a small startup more than a decade ago is transforming into a world-class destination for innovation and excellence with nearly 1,000 employees and operations in more than 40 markets around the world.
Our developers, engineers, data scientists, and technologists have built our award-winning networks, platforms, and applications like hum and Networkfleet from the ground up. Their dedicated colleagues work their magic to bring those products to market so our customers get exactly what they need.
Today, we offer a wide breadth of premium solutions in the connected vehicle industry—and we’re accelerating to create technologies poised to disrupt the industry tomorrow. We are proud to work with some of the world’s largest and fastest growing automakers including Mercedes Benz and VW, as well as enterprises and governments of all sizes.
As a member of the Verizon family, we’re well-positioned to turn our dreams into reality and revolutionize the telematics industry.
Verizon Telematics is now well established in the local market, having found its way into China in 2012, establishing offices in Beijing and Wuhan. With the partnership of two well-known global manufacturers Verizon Telematics China now serves over 500,000 subscribers and offers over 40 types of service. Our success has yielded reward, as Verizon Telematics China was awarded the “Telematics Service Provider (TSP) of the Year” prize for 2014 and 2015 by the industry.
We offer our customers powerful insights, autonomy, and peace of mind. And as if that weren’t enough, day after day we save lives. Really.
Sound like something you’re up for?


Currently, we have a vacancy for a Service Delivery Engineer role in Beijing. The primary responsibility of this position will be delivering Service and Sales training courses and ensures that customers, clients and centers are current with up-to-date training. This position will also develop/document training programs that include courses, modules, job-aids, trainer notes, exercises, testing, and assessments. Resources used will include Siebel (CRM) documentation, CCA and TSM system, scripts, procedure and process, UAT result, and other internal documents.

Responsibilities:
1. TRAINING AND CURRICULUM DEVELOPMENT/DESIGN: Develop and Deliver training courses/ /Quick Mails/Quick Reference to Specialists and Trainers and facilitate assessments to support Customer Care functions including service, sales, billing, and informational requests.
2. TRAINING AND CURRICULUM DOCUMENTATION: Conduct revisions/updates/reformatting of the training curricula, ensuring that all training materials are accurate and up-to-date. Facilitate ongoing communicate, including Quick Mails and other means of communication with internal customers, external clients, and Calls Centers to ensure achieve the training objective that drive heuristic, easy-to-understand curricula
3. TRAINING MANAGEMENT: Take actions to control training quality from issue track, problem resolution, trouble-shooting in a timely manner. Facilitate and improve sales and service performance by enhancement training and refresh training. Deliver TTT (Trainer-the-trainer) training to vendor’s trainers and observe/certify candidate with Verizon Criteria of TTT project.
4. TESTING SUPPORT: Work with UAT team to validate that training materials are integrated with system design and functionality.
5. CROSS-FUNCTION RELATIONSHIP: Work with other functions to identify learning objectives to be met; Support the delivery of training to internal and external customers/clients and out-sourced call centers on company products, systems, procedure and support processes.

Qualifications:
1. Education: B.S. or B.A or equivalent experience required.
2. Experience: 3-5 years of management experience in Call Center Training in an Inbound Service /Outbound Sales project; or equivalent combination of service/sales management and training experience.
Competencies:
1. Excellent open and proactive written and oral communication skills
2. Ability to work in team-oriented environment
3. Ability to work in matrix managed environment, can work as an individual contributor without backup
4. Knowledge of Microsoft applications to include Power point, Project, Excel, Word and VISIO
5. Proven vendor management skills
6. Strong customer service orientation
7. Knowledge of business process development and improvement


If this sounds like you, we'd love to hear from you soon so that we can explain how you can develop your career with this rapidly growing global telematics market leader!
At Verizon we believe in embracing the diversity of our global workforce - our employees have different interests, experiences and skills that combine to foster an innovative and enriching culture. We recognise the need to offer flexible and varied working solutions to enable our people to reach their potential and strike the right balance between personal and work life. We leverage our innovative technology and communication solutions to connect us on a global scale, enabling collaborative working.
If you are interested in discussing flexible hours, mobility and alternative working solutions, talk to us; we’ll do our best to accommodate you.

欢迎访问：https://www.verizontelematics.com/ for information about Verizon telematics. 举报 分享

Want to know what it's like to empower and educate millions of people every day?
That's what we do.
Whether you're a business owner, parent, everyday driver, or just love cars, at Verizon Telematics we are focused on providing safety, security, and convenience—for you and your loved ones. We've been in this space from day one and every day since we've poured our passion into making it better.
What launched as a small startup more than a decade ago is transforming into a world-class destination for innovation and excellence with nearly 1,000 employees and operations in more than 40 markets around the world.
Our developers, engineers, data scientists, and technologists have built our award-winning networks, platforms, and applications like hum and Networkfleet from the ground up. Their dedicated colleagues work their magic to bring those products to market so our customers get exactly what they need.
Today, we offer a wide breadth of premium solutions in the connected vehicle industry—and we’re accelerating to create technologies poised to disrupt the industry tomorrow. We are proud to work with some of the world’s largest and fastest growing automakers including Mercedes Benz and VolksWagen, as well as enterprises and governments of all sizes.
As a member of the Verizon family, we’re well-positioned to turn our dreams into reality and revolutionize the telematics industry.
Verizon Telematics is now well established in the local market, having found its way into China in 2012, establishing offices in Beijing and Wuhan. With the partnership of two well-known global manufacturers Verizon Telematics China now serves over 500,000 subscribers and offers over 40 types of service. Our success has yielded reward, as Verizon Telematics China was awarded the "Telematics Service Provider (TSP) of the Year" prize for 2014 and 2015 by the industry.
We offer our customers powerful insights, autonomy, and peace of mind. And as if that weren’t enough, day after day we save lives. Really.
Sound like something you're up for?

At Verizon we believe in embracing the diversity of our global workforce - our employees have different interests, experiences and skills that combine to foster an innovative and enriching culture. We recognise the need to offer flexible and varied working solutions to enable our people to reach their potential and strike the right balance between personal and work life. We leverage our innovative technology and communication solutions to connect us on a global scale, enabling collaborative working.

If you are interested in discussing flexible hours, mobility and alternative working solutions, talk to us; we’ll do our best to accommodate you.


Verizon连接服务拓展全球商机，丰富你我生活

面对当前快速转变的环境，我们致力于设计、构建和运营通信网络、信息系统和移动技术，帮助全球企业和政府机构扩大服务范围、改善应变能力，同时保持运营活力。

首先，我们拥有悠久的创新传统以及业界公认的执行能力，而且我们还有一套完整的技术解决方案，帮助企业寻求新的商机，创建全新收入方式，并且达到前所未有的效率水平。

Verizon: http://www.verizon.com.cn
Verizon Telematics: http://www.verizontelematics.com
Verizon exclusive partnership (Beijing Oriental Services): http://www.chinatelematics.net