北京招聘

职位描述：

Key Responsibilities & Duties:

· Implement the Customer Support Policy for the Nova \ OEM \ End User. Supervise, maintain and support Nova systems in the filed.

· Support Nova, OEM partners, and End Users internal service as defined under Nova’s warranty and service support agreements.

· Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).

· Maintain proper reporting methods for all activities of customer support as defined by the TW Service Manager/AP Customer Support Manager.

· Maintain Nova’s parts inventory under the position’s control. Maintain proper level of stock in accordance with Nova’s spare parts tock policy, as set from time to time.

· Assist in new equipment integration, “add-ons,” and upgrades.

· Provide feedback to the AP headquarters based on experience gained with customers.

· It is your duty from the time you come back from HQ 1st training to prepare application solution request in a uniform format to be sent to respective application engineer:

1. Use NAD to view a stack and do T/S for simple application issues

2. Prepare an application request in NAD format with all data need, and then send to application engineer.

Qualification:

Semiconductor industry experience is a plus and especially in CMP would be an advantage

Experience in the metrology related or in wafer fabrication company (process engineer)

Education:

Collage(University) or above degree in EE or Engineering related

Languages:

Mandarin (Converse, Read and write)

English (Converse, Read and write)

Personal Profile:

Must be able to work Independently and also a team player

Good communication skills

Willing to travel to various regions for training (basic training for up to 2 months) and support activitie

Could work with multiple language working environment

Multi-tasking

Single will be preferred

Dynamic

Quick leaning

Proactive, dedicated

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