北京招聘

职位描述：
Key Responsibility
?Represent Volvo and communicate with customers via telephone or email, responsible for efficiently managing the relationship with these customers.
?Receive, by phone or email, in a professional and efficient manner, functional questions and problems that come forth out of usage of several software packages.
?Diagnose and log every call and email in a case management system by following predefined policy and procedure.
?Seek for a solution for these questions, on a first or a second level or follow appropriate escalation path.
?Keep track of and follow up of the problems transferred to other groups, take necessary actions to expedite the resolution process.
?Update the problem solving process timely to customer.
?Provide or communicate the appropriate solution to the customer.

Main competence requirements
?Excellent spoken and written skill in Japanese/Korean and English.
?2+ years of customer service center and/or call center experiences, solid customer service mindset and experiences.
?Experience on supporting web information systems.
?Excellent communication, telephone manner, and interpersonal skills.
?Good coordination skills.
?Self initiative, pro-active, hard working, good attitude and team player.
?Bachelor degree in computer science or related field. 举报 分享

中软国际是行业领先的全球化软件与信息技术服务企业，成立于2000年，为香港主板上市公司（股票代码：00354.HK），拥有中国分支40+、海外分支14个，拥有员工超过9万人，服务覆盖超过40个国家。
中软国际应用开发与管理专业沉淀深厚，企业数字化转型的***实践和专家人才充沛。公司与华为等战略伙伴一起，构建软件产业互联网平台，领先技术变革，提升产业效率，致力于使能软件企业引领发展，服务制造企业转型升级，为政企客户提供“好、快、多、省”的信息技术服务。
中软国际四大业务蓬勃发展：夯实基石业务作为***增长曲线的地位，确定云智能业务为第二增长曲线，发展鸿蒙生态、解放号为第三增长曲线，推动解放号作为软件产业互联网平台全面升级。公司在云计算、大数据、人工智能、物联网、移动互联网等方面具有丰富的咨询、设计、实施和服务经验，是全球客户数字化转型的共创伙伴。公司长期服务于多家全球500强企业等头部客户和众多高成长潜力客户，覆盖金融、电信、互联网、高科技、政府、制造与流通、交通、能源、教育等行业。公司已连续四年创造超百亿人民币营收，并立志在未来成为全球***IT服务商之一。