Clinical Supervisor 临床主管-牙科正畸
隐适美中国 Invisalign
- 公司规模：500-1000人
- 公司性质：外资（欧美）
- 公司行业：医疗设备/器械
职位信息
- 发布日期：2017-02-07
- 工作地点：广州-越秀区
- 招聘人数：1人
- 工作经验：5-7年经验
- 学历要求：本科
- 语言要求：英语 熟练
- 职位月薪：1-2万/月
- 职位类别：售前/售后技术支持主管 牙科医生
职位描述
职位描述：
This position is mainly responsible for clinical communication and support to external and internal customers. The process includes interaction and communication with private-practicing orthodontists and general dentists, and treatment coordinators related to case specific issues, ClinCheck quality and troubleshooting. Focus will be on clinical support as well as troubleshooting clinical issues for customers.
The position will lead the team to provide the clinical support within assigned region.
In addition, other duties will include support with graphics and presentation materials for sales and clinical education materials as well as day to day needs of University and research programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES, in the area of:
Other duties may be assigned
? Responsible in evaluating the levels of regional certified doctors in clincheck application, make and conduct training plan, develop the doctors skill in product application.
? lead the team to provide service to the regional doctors, including: support in case evaluation, product Q&A, regional academy training, clincheck review translation.
? work closely with the sales team in making regional certification doctor expansion plan, doctor activity improvement plan and region coverage improvement plan.
? Visit regional KOLs, cooperate with sales and marketing team to make speaker development plan, improve the communication efficiency with critical customers.
? Manage clinical assistants in the region, conduct training to develop their skills, allocate workload reasonablly, and evaluate their performance.
? Lead clinical translation projects.
? Provide clinical customer support to orthodontists and general dentists in the areas of case evaluation, ClinCheck support as well as clinical troubleshooting, mid-course correction and case refinement.
? Assist with review of power point presentations, digital images and scans for marketing and/or sales materials as well as clinical education materials.
? Investigation and Analysis of Clinical-related customer inquiries, complaints and adverse events.
? Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters.
? Ensure timely resolution to customer contact issue.
? Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning’s with departmental peers and management
Additional job responsibilities:
? Provides technical assistance to customers
? Basic support for JDE and MES programs
? Follows all departmental and company procedures as indicated in quality, administrative, or other systems
? Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
? Participate in proactive team efforts to achieve departmental and company goals.
? Perform other duties as assigned.
QUALIFICATIONS
? College graduate (BA/BS) in dentistry, biology or chemistry, orthodontist is preferred.
? Two to three years experience in customer relations in medical / dental related areas
? One to two years team management experience
SKILLS REQUIRED: LANGUAGE SKILLS
? fluent in spoken English (spoken, written, reading)
? Strong interpersonal, listening and persuasive communication skills.
? Dynamic, optimistic, accurate, results oriented, hard-working, creative.
? Ability to work without constant supervision.
? Dependable and attention to detail.
? Willingness to learn.
? Good team player.
? Good knowledge of basic computer operations and Microsoft Office tools.
? Able to flourish in young international company experiencing significant growth (i.e. roll up sleeves approach and able to deal with ambiguity).
? High school diploma or equivalent experience. Students / Young graduates are welcome to apply
? Willingness to rotate shifts, if needed.
WORK SCHEDULE / HOURS
The normal work hours and days assigned to this position are Monday-Friday, 9:00 a.m. to 18:00
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This position is mainly responsible for clinical communication and support to external and internal customers. The process includes interaction and communication with private-practicing orthodontists and general dentists, and treatment coordinators related to case specific issues, ClinCheck quality and troubleshooting. Focus will be on clinical support as well as troubleshooting clinical issues for customers.
The position will lead the team to provide the clinical support within assigned region.
In addition, other duties will include support with graphics and presentation materials for sales and clinical education materials as well as day to day needs of University and research programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES, in the area of:
Other duties may be assigned
? Responsible in evaluating the levels of regional certified doctors in clincheck application, make and conduct training plan, develop the doctors skill in product application.
? lead the team to provide service to the regional doctors, including: support in case evaluation, product Q&A, regional academy training, clincheck review translation.
? work closely with the sales team in making regional certification doctor expansion plan, doctor activity improvement plan and region coverage improvement plan.
? Visit regional KOLs, cooperate with sales and marketing team to make speaker development plan, improve the communication efficiency with critical customers.
? Manage clinical assistants in the region, conduct training to develop their skills, allocate workload reasonablly, and evaluate their performance.
? Lead clinical translation projects.
? Provide clinical customer support to orthodontists and general dentists in the areas of case evaluation, ClinCheck support as well as clinical troubleshooting, mid-course correction and case refinement.
? Assist with review of power point presentations, digital images and scans for marketing and/or sales materials as well as clinical education materials.
? Investigation and Analysis of Clinical-related customer inquiries, complaints and adverse events.
? Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters.
? Ensure timely resolution to customer contact issue.
? Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning’s with departmental peers and management
Additional job responsibilities:
? Provides technical assistance to customers
? Basic support for JDE and MES programs
? Follows all departmental and company procedures as indicated in quality, administrative, or other systems
? Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
? Participate in proactive team efforts to achieve departmental and company goals.
? Perform other duties as assigned.
QUALIFICATIONS
? College graduate (BA/BS) in dentistry, biology or chemistry, orthodontist is preferred.
? Two to three years experience in customer relations in medical / dental related areas
? One to two years team management experience
SKILLS REQUIRED: LANGUAGE SKILLS
? fluent in spoken English (spoken, written, reading)
? Strong interpersonal, listening and persuasive communication skills.
? Dynamic, optimistic, accurate, results oriented, hard-working, creative.
? Ability to work without constant supervision.
? Dependable and attention to detail.
? Willingness to learn.
? Good team player.
? Good knowledge of basic computer operations and Microsoft Office tools.
? Able to flourish in young international company experiencing significant growth (i.e. roll up sleeves approach and able to deal with ambiguity).
? High school diploma or equivalent experience. Students / Young graduates are welcome to apply
? Willingness to rotate shifts, if needed.
WORK SCHEDULE / HOURS
The normal work hours and days assigned to this position are Monday-Friday, 9:00 a.m. to 18:00
职能类别： 售前/售后技术支持主管 牙科医生
公司介绍
爱齐公司是一家跨国公司，成立于1997年2月，于2001年在美国纳斯达克上市。其使命是成为创新牙齿矫正设备的主要供应商，我们的产品有隐形无托槽矫治器和口内扫描仪等。 爱齐科技设计和制造世界上先进的隐形矫治器系统 — 隐适美系统，提供 iTero 口内扫描仪和相关服务，以及 CAD/CAM 软件。爱齐科技旗下品牌隐适美拥有超过八百万用户，并通过iTero 口内扫描仪和 exocad 的CAD/CAM 软件推动数字化口腔医疗的发展，打造数字化正畸和修复流程，实现口腔治疗的现代化转型，致力于帮助口腔专业人员提高诊疗效率，优化患者的治疗效果。
爱齐公司强调创新、以结果为导向、以客户与团队合作为中心、自我领导的能力与精神，为员工提供多元化的发展空间，并为员工创造学习、友好、合作、健康的工作环境。我们竭诚邀请充满工作激情，具有挑战精神的精英加入到我公司，共同创造你与公司的成功！
爱齐公司强调创新、以结果为导向、以客户与团队合作为中心、自我领导的能力与精神，为员工提供多元化的发展空间，并为员工创造学习、友好、合作、健康的工作环境。我们竭诚邀请充满工作激情，具有挑战精神的精英加入到我公司，共同创造你与公司的成功！
联系方式
- Email：anguo@aligntech.com
- 公司地址：上海市徐汇区天钥桥路333号腾飞大厦2201室 (邮编：200030)