北京 [切换城市] 北京招聘北京客服及技术支持招聘北京咨询热线/呼叫中心服务人员招聘

Oracle Resource Coordinator

甲骨文(中国)软件系统有限公司

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:计算机软件

职位信息

  • 发布日期:2017-01-30
  • 工作地点:大连-高新园区
  • 招聘人数:若干人
  • 工作经验:3-4年经验
  • 学历要求:本科
  • 语言要求:英语 精通
  • 职位月薪:1.5千以下/月
  • 职位类别:咨询热线/呼叫中心服务人员  网络/在线客服

职位描述

职位描述:
Preferred Qualifications
 
Key Responsibilities and Accountabilities:

    In charge of the planning and scheduling resource requests.
    Allocating resources based on skills and availability.
    Monitoring and reporting progress of resource requests.
    Ensure proper handling of escalations.
    Maintaining the schedules of the engineers, including work assignments and offline time.
    Generating reports based upon management demand
    Performing the administration functions in SIP e.g. setting up accounts and contracts.
    Give engineers access to the projects in Project Accounting.
    Participate in UATs for new resource tools or updates in current tools.
    Train Users on resource tools being used.
    Managing and maintaining the Skills Repository tool.
    In charge of on-boarding contractors e.g. NAAs, PEs, setting up accounts..ect
    Creating Resource teams’ utilization reports

 
Requirements/Qualifications

    Business Degree
    Team player
    Good interpersonal, negotiation and influencing skills, capable of dealing with both internal and external contacts at senior levels.
    Sense of responsibility for the success of customers, partners, peers and team(s).
    Driven by goals and standards of excellence.
    Proactive, creative and innovative thinker.
    Professional with strong planning skills.
    Motivation to continuously expand personal professional knowledge.
    Willingness to work towards achieving goals in a changing and challenging environment.
    Excellent communication skills: clear, effective and authoritative in spoken communication, high standard of written English, able to state a case clearly, logically and concisely.
     A strong awareness of the needs of customers, with the ability to build rapport
    Working Hour Range: Shift during 06:00 to 21:00
    Language Skill Requirement: Fluent in Mandarin, and English. Japanese/Korean will be preferred

 
Detailed Description and Job Requirements-
Job: Business Operations
Travel: No
Location: CN-CN,China-Dalian
Job Type: Contractor Hire
Organization: Oracle

职能类别: 咨询热线/呼叫中心服务人员 网络/在线客服

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公司介绍

Oracle (NYSE: ORCL) was established in 1977 and is headquartered in Redwood Shores, California, USA. Oracle, a global provider of enterprise cloud computing, is empowering businesses of all sizes on their journey of digital transformation. The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database.
Oracle entered China in the 1980s with its first office in Beijing. Today, Oracle has a presence in almost every province, autonomous region and municipality with 22 branch offices, five research and development centers, an extensive Oracle Partner Network as well as various community projects. In China, Oracle has more than 25,000 customers, 1,500 partners, and over 5,000 employees. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com or www.oracle.com/cn
甲骨文公司(NYSE:ORCL)创立于1977年,总部位于美国加利福尼亚州红木城。甲骨文是一家全球性的企业云服务提供商,致力于赋能各种规模的企业的数字化转型之旅。Oracle云在销售、服务、市场营销、人力资源、财务、供应链和制造领域提供全面的集成应用,及基于Oracle自治数据库打造的具有高度自治能力和安全性的第二代基础设施。
二十世纪八十年代,甲骨文进入中国市场,在北京设立了首家中国办事处。而今,甲骨文的业务已几近覆盖中国所有的省、自治区与直辖市——我们在中国建立了22个分支机构、5个研发中心、规模庞大且弥足珍贵的合作伙伴网络,开展了多种多样的社区计划。在中国,甲骨文拥有超过2.5万家客户、1500家合作伙伴和超过5000名员工。如需了解更多关于甲骨文公司的信息,请访问:www.oracle.com或www.oracle.com/cn

联系方式

  • Email:qi.mel@oracle.com
  • 公司地址:地址:span天津路名人商业大厦