北京招聘

职位描述：
Description

Some Careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Technology and Services

HSBC Technology and Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HTS combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Technology and Services, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:
· Escalate accordingly and timely, ensuring message is clear and concise enough to facilitate senior management to make decisions
·Monitor dispensations and implement compensating controls in order to reduce risk exposure.
·Initiates the project, obtaining authorization to start the project and scope the project. Engages the project Sponsor and/or Steering Committee.
·Plans effectively around delivery constraints and optimizes the plan to maximize benefits and minimize risk. Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality.
·Ensures the baseline scope, requirements, benefits, schedule and budget are delivered by the project. Identifies and intervenes where there is slippage and variance from plan.
·Proactively monitors project execution to effectively identify risks/issues/dependencies as they arise throughout the project lifecycle. Takes ownership of critical issues and ensures resolution within agreed timescales and implements mitigating plans against identified risks and issues.
·Collaborates and builds positive stakeholder and business partner relationships providing regular updates to resolve high priority issues affecting the project
·Analyses management reports, and derives insights from it to drive the right business decisions
·Keeps focus on the medium and long term goals and the Group’s values particularly when under short term pressure
·Manages change and implementation within the business to ensure the change lands well and sticks, contributing to benefits realisation
·Manages project closure and handover to the business
·Produce a well-defined project plan, identifying the key milestones and assigning responsibilities/resources
·Develops the plan in line with HSBC project management methodology
·Communicates the plan to stakeholders
·Creation and running of effective Steering Committee, who make focused decisions, based upon accurate and timely status, performance reports. Using the committee as the first point of escalation.
·Develop other staff towards risk management; ensuring knowledge is transferred accordingly and reliable staff contingency.
·Maintain a Competency Matrix for staff, and ensure that staff’s competencies are developed to ensure contingency within the department.
·Identifies and shares the resource requirements of the project, to the Programme Manager and/or Head of Resource Practice requesting the appropriate skill set and/or experience
·Provides regular constructive feedback and coaching to individuals to improve their performance and support their development and career progression
·Acts as a role model to create and maintain a collaborative team environment
·Maintains a strong focus on people development and ensures project resources receive any necessary training and support, particularly on the Global Change Delivery frameworks
·Working with or as a team leader drives a performance management based culture to improve and drive efficiencies and delivery including the effective management of underperformers
·Rolling resources off the project team in a planned and responsible manner, completing performance feedback and helping resources move onto their next project

Qualifications

·Project management skill including encompassing feasibility study capability, implementation and review monitoring skill, people/resources management skill, planning and organizing skill, decision making & problem solving skill etc.
·Banking Operations knowledge with no less than 5 - 10 years hand-on experience on information processing services in financial industry.
·Effective interpersonal skill, being able to communicate effectively with parties concerned about the plan of the migration or remigration projects.
·Analytical and learning skills, the job holder must have an analytical mind to extract/conclude useful ideas from enormous information. He or She should also be a quick learner to adapt to various new systems/procedures.
·Presentation and coaching skill, the job holder should have necessary presentation skill to introduce/present the relevant parties of the procedure/plan. He or She should also be able to coach his or her subordinates for their development.
·Proven experience of successfully leading, managing and developing a team with responsibility of diverse process migrations across a range of business units.
·Strong organizational, planning, interpersonal, management, negotiation, consultative and verbal and written communications skills
·Attention to detail combined with strong delivery focus and ability to meet aggressive timeframes with quality results.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China*** 举报 分享

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营