Quality Direct for Customer Complaint Handling
3M中国有限公司
- 公司规模：5000-10000人
- 公司性质：外资(欧美)
- 公司行业：多元化业务集团公司
职位信息
- 发布日期：2017-01-31
- 工作地点：上海
- 招聘人数：1人
- 工作经验：5-7年经验
- 学历要求：大专
- 语言要求：英语 熟练
- 职位类别：其他
职位描述
职位描述：
Position: Quality Direct for Customer Complaint Handling
? Location：CHJ plant，xuhui district
? Job Overview:
Administer the product quality complaint process (CFR) to support business and Corporate CCRT and Customer Loyalty goals.
Responsibilities include immediate acknowledgment and overall responsiveness to customer complaints as well as maintaining the data
integrity of the complaint resolution process and supporting systems.
Duties and Responsibilities:
- Acquire CFR complaint detail from customers, distributors, sales reps,. Acknowledge complaint receipt, request/arrange for sample
pick up and delivery to the appropriate 3M location,
? - Communicate (phone, e-mail) related CFR details as needed between customers, sales reps, lab and tech service , personnel.
- Provide support to plant and division resolution owners and analysts on customer complaint resolution processes and CFR system
procedures.
- Work in partnership with Division Product and Tech Service personnel, plant resolution owners and analysts, business teams, IT
support, and legal to improve and maintain a professional CFR process that focuses on a 100% customer satisfaction goal.
Skills and Experience:
- Limited to personnel with direct customer contact experience
- Division specific product and customer knowledge preferred
- Outstanding communication and interpersonal skills
- Strong analytical and problem solving skills
- Demonstrated high level of initiative
- Strong time management skills
举报
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Position: Quality Direct for Customer Complaint Handling
? Location：CHJ plant，xuhui district
? Job Overview:
Administer the product quality complaint process (CFR) to support business and Corporate CCRT and Customer Loyalty goals.
Responsibilities include immediate acknowledgment and overall responsiveness to customer complaints as well as maintaining the data
integrity of the complaint resolution process and supporting systems.
Duties and Responsibilities:
- Acquire CFR complaint detail from customers, distributors, sales reps,. Acknowledge complaint receipt, request/arrange for sample
pick up and delivery to the appropriate 3M location,
? - Communicate (phone, e-mail) related CFR details as needed between customers, sales reps, lab and tech service , personnel.
- Provide support to plant and division resolution owners and analysts on customer complaint resolution processes and CFR system
procedures.
- Work in partnership with Division Product and Tech Service personnel, plant resolution owners and analysts, business teams, IT
support, and legal to improve and maintain a professional CFR process that focuses on a 100% customer satisfaction goal.
Skills and Experience:
- Limited to personnel with direct customer contact experience
- Division specific product and customer knowledge preferred
- Outstanding communication and interpersonal skills
- Strong analytical and problem solving skills
- Demonstrated high level of initiative
- Strong time management skills
职能类别： 其他
公司介绍
3M 中国概况
3M公司创建于1902年，全球总部位于美国明尼苏达州的圣保罗市。作为一家世界领先的多元化科技创新企业，3M的产品和技术早已深深地融入人们的生活。100多年以来，3M开发了六万多种产品，从家庭用品到医疗产品，从运输、建筑到商业、教育和电子、通信等各个领域。
3M中国于1984年11月在中国注册成立，是在深圳经济特区外成立的中国***家外商独资企业。截止目前，3M公司在中国建立了9个生产基地、27个办事处、4个技术中心和1个研发中心，员工近8,000人,为***进入中国的外商独资企业之一， 3M中国在过去的30多年里始终密切把握中国经济的发展脉搏，秉承“扎根中国，服务中国”的本土化发展战略，凭借多元化的技术和解决方案，积极支持中国经济的建设和发展。从基础设施建设到制造业崛起，从中国制造到中国创造，从出口驱动到推动内需，3M将企业的发展战略与中国的发展步伐紧密相连，助力中国市场的快速发展。这也使得3M成为中国本土化最成功的企业之一。
3M中国致力开发适合本地市场和客户需求的创新科技和产品，并专注创新人才的培养。目前，3M中国已拥有近600名本土研发人员，贡献了约千项专利发明，并在 3M全球的研发网络中发挥着极为重要的作用。
3M中国积极履行社会责任，积极参与环境保护，扶贫减灾，推进志愿者行动。3M中国的努力得到了社会的广泛认可，获得了“大中华区最具领导力企业”、“最受赞赏的在华外商投资企业”、“亚洲最受尊敬公司二十强”等诸多荣誉，并多次入选“世界500强在华贡献排行榜”且名列前茅。
3M公司创建于1902年，全球总部位于美国明尼苏达州的圣保罗市。作为一家世界领先的多元化科技创新企业，3M的产品和技术早已深深地融入人们的生活。100多年以来，3M开发了六万多种产品，从家庭用品到医疗产品，从运输、建筑到商业、教育和电子、通信等各个领域。
3M中国于1984年11月在中国注册成立，是在深圳经济特区外成立的中国***家外商独资企业。截止目前，3M公司在中国建立了9个生产基地、27个办事处、4个技术中心和1个研发中心，员工近8,000人,为***进入中国的外商独资企业之一， 3M中国在过去的30多年里始终密切把握中国经济的发展脉搏，秉承“扎根中国，服务中国”的本土化发展战略，凭借多元化的技术和解决方案，积极支持中国经济的建设和发展。从基础设施建设到制造业崛起，从中国制造到中国创造，从出口驱动到推动内需，3M将企业的发展战略与中国的发展步伐紧密相连，助力中国市场的快速发展。这也使得3M成为中国本土化最成功的企业之一。
3M中国致力开发适合本地市场和客户需求的创新科技和产品，并专注创新人才的培养。目前，3M中国已拥有近600名本土研发人员，贡献了约千项专利发明，并在 3M全球的研发网络中发挥着极为重要的作用。
3M中国积极履行社会责任，积极参与环境保护，扶贫减灾，推进志愿者行动。3M中国的努力得到了社会的广泛认可，获得了“大中华区最具领导力企业”、“最受赞赏的在华外商投资企业”、“亚洲最受尊敬公司二十强”等诸多荣誉，并多次入选“世界500强在华贡献排行榜”且名列前茅。
联系方式
- Email：LLJiang2@mmm.com
- 公司地址：广州市天河路228号之一广晟大厦25楼