北京招聘

Purpose： To provide world-class technical and customer support to customers.

Job Summary： Support and document incoming calls/web requests regarding explanations of use, compatibility issues, and general queries; Diagnose root causes of hardware and software issues. This level of support is not intended as user training. Queries are typically resolved in less than 12 minutes.

Responsibilities：

1. Customer Focus
Collect required information accurately
Ask appropriate questions to identify underlying problems and restate customer inquiries to ensure accuracy
Use available resources to verify, explain and test solutions
Overcome customer objections with call control, active listening and empathy
Ensure all customer issues are addressed

2. Self Management
Accept feedback on personal performance and act on constructive criticism
Demonstrate awareness of personal behaviors and attitudes as well as the flexibility to adjust them
Disregard unpleasant previous experiences and control personal circumstances/emotions
Adopt a positive approach to change; demonstrate flexibility and adaptability within a dynamic work environment
Keep up to date with relevant technology and business tools
Contribute to the maintenance of a motivated environment where goals can be achieved

3. Achievement Focus
Produce desired results within determined quality standards
Comply with improvement and possible action plans
Support the justification for and apply processes involved in effective job performance

4. Analysis and Decision Making
Utilize available resources to identify root causes and resolve issues quickly
Make effective and timely decisions based on facts and alternatives available
Maintain consistency and with broader organizational goals, confidentiality requirements, and company policies

5. Communication
Establish, build and maintain relationships with colleagues
Anticipate others needs and possible reactions to interactions; treat people with respect, courtesy and honesty
Promote workplace wellness in by modeling tolerant and professional behavior
Work co-operatively with others to ensure common goals are achieved

Qualifications：

Knowledge of Microsoft Windows Operating Systems
Knowledge on operating PC/MAC
Native level Korean skill, fluent in English(verbal and written)

Requirements：

Ability to communicate effectively; verbally and in writing In Korean. (Good English in verbally will be a plus. )
Ability to remain calm in a fast-paced environment, respond efficiently to customer inquiries and effectively prioritize tasks
Customer service oriented; effective at problem solving, expressing empathy and instilling customer confidence
Adhere to all information security requirements of the organization

Hours of Work：

5 days on, 2 off: in a 8x5 Environment

WIPRO介绍
维布络公司(Wipro Limited)成立于1945年，是一家总部位于印度班加罗尔的世界著名的软件外包公司，2000年在美国上市（WIT）。 Wipro自成立到现在近70年的历史，在全世界60多个国家建有公司，雇员超过14万人。WIPRO在全世界各地拥有超过55个研发中心，公司根据产业具体需求，有超过40个方案解决中心，为全球945家企业提供服务，其中包含150+家财富500强企业。主要业务涵盖了信息技术服务、信息技术产品研发、业务流程外包、技术工程、外部设备和客户服务等领域。

Wipro在纽约证券交易所挂牌上市，股票在印度孟买证券交易所和印度国民证券交易所发行。Wipro是全球最大的产品工程和支持服务供应商之一。其总裁阿兹姆•普雷姆吉（Azim Premji）被誉为“印度的比尔•盖茨”。

WIPRO中国介绍
WIPRO于2004年4月在上海浦东张江注册成立了维布络信息科技（上海）有限公司，踏出了进军中国市场的第一步；2009年7月在成都天府软件园建立了交付中心；2010年5月同常州武进高新技术产业开发区签订合作协议，在常州建立了维布络基础设施工程有限公司；在东莞也建有制造中心；此外，WIPRO在深圳、北京、香港等地都建有销售公司。


WIPRO大连
目前，Wipro大连坐落于大连科技生态园。大连大力开展BPS (Business Process Service)业务，服务于亚太市场，并将逐步拓展开发领域。维布络大连离岸交付中心坐落于大连生态科技城，公司将配备下一代科技基础设施和世界一流的培训设施，该设施将纳入智能城市和绿色建筑设计理念。大连分公司将拥有约1000名员工,所需人才的语言需求将涵盖13多种语言，如：英语、日语、粤语、越南语、泰语、马来语、俄语、法语、德语等。
公司目前及未来将提供客户咨询与支持、科技信息咨询、企业管理咨询、物流管理咨询，及财务管理咨询等外包服务，业务涵盖IT、金融、汽车、零售、制造等各行业。当前与未来将与世界知名的咨询公司，银行，软件企业，制造企业等都有合作。
公司办公室将配备设施一流的培训室,员工休息区、健身区等配套设施, 为员工提供***办公环境.