北京 [切换城市] 北京招聘北京物流/仓储招聘北京船务/空运陆运操作招聘

空运客服操作 Customer Service Clerk

全球国际货运代理(中国)有限公司北京分公司

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:交通/运输/物流

职位信息

  • 发布日期:2017-01-28
  • 工作地点:北京-顺义区
  • 招聘人数:3人
  • 工作经验:3-4年经验
  • 学历要求:大专
  • 语言要求:英语 良好
  • 职位月薪:5-7千/月
  • 职位类别:船务/空运陆运操作  货运代理

职位描述

职位描述:
General Description
Assist the department supervisor in performing services duties and invoicing to ensure the compliance with department work procedure and customer SOP.

Specific Accountabilities
 Perform services duties (POD collection & uploading, trade declaration, subcontractor cost verification and license controlling) in a timely manner to ensure the operation process flow go smoothly and efficiently
 Execute the pre-shipment (ISAC applying and shipment no. creation) and post-shipments activities (consol document sorting, events updating and master filing) in compliance with the department work procedure and customer SOP
 Coordinate all billing related issues for key accounts according to the customer SOP
 Liaise with oversea office on settling rate disputes according to customers’ tariff
 Support on the special billing work tasks with accuracy according to the customers’ requirement
 Invoicing to customers and inter-companies in compliance with the company guideline and rule
 Backup to the team in order to maintain the daily works in a stipulated standard
 Assist the team head to execute assigned jobs
 Undertake PO follow up in compliance with Customers’ requirements and make response in timely manners
 Provide door to door service including clearance and delivery as required.
 Track & trace for partial and irregular shipments and keep customers informed the status
 Be help desk to answer various inquiries from external and internal general customers
 Handle complaints and claims from customers and to co-ordinate exceptional cases with agents
 Implement billing process in accordance with customers’ requirements as well as company’s rule
 Verify the costs from subcontractors and confirm the booking to traffic accountants
 Monitor the job performance of the assistant of C/S agents to ensure quality of paper work
 Develop assistant of C/S agents in business knowledge and personal competence by coaching and training

Experience and Qualifications
 College Degree or above
 Minimum 3 years working experience in the freight forwarding industry
 Computer literate. Proficiency in MS Office, including Excel and Word
 Fair written and spoken English

职能类别: 船务/空运陆运操作 货运代理

关键字: 空运 进口 货运代理 第三方物流 进出口 货代 操作 客服

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公司介绍

A Job at DB Schenker is: A job like no other.

With a dense worldwide network of 95,000 logistics specialist in more than 130 countries, DB Schenker is one of the leading global integrated logistics providers offering comprehensive supply chain management solutions, efficient air, ocean, rail and land transport, as well as contract logistics from a single source.

德铁信可是全球首屈一指的综合物流服务供应商之一,拥有密集的全球服务网络,我们在全球130多个国家共有95,000多名专业物流人员,竭力为各行各业客户提供高效快捷的空运服务、海运服务、铁路及陆路运输服务、合约物流服务及供应链管理解决方案。

In 1966, DB Schenker opened its first office in Hong Kong started with international transport services and entered Mainland China in 1979 as one of the first internal forwarders. Today, more than 5,000 logistics specialists operate in over 60 main cities throughout china to ensure reliable logistics services for your business.

1966年,德铁信可正式进军香港市场,成立了首家分公司,开始在中国发展国际运输业务。1979年,德铁信可开创历史先河,成为首批进入中国内地市场的主要国际货运代理商之一。发展至今,我们已在全国60多个主要城市设立了办事处,拥有员工近5,000名, 能够 为您提供可靠的物流服务。

Schenker represents a strong unit in the global logistics market and complement their own individual strengths in the important markets around the globe. As the logistics powerhouse, we offer our customers a wide array of multi-modal and value-added services, as well as more integrated supply chain solutions than ever before.
No. 1 in European road transport and rail
No. 3 in global air and ocean freight
No. 5 in global contract logistics

德铁信可致力于成为业内的领头军,将以更强大的动力和更优质的服务为客户提供全方位的增值服务以及更加完整的供应链解决方案。我们在世界范围内已经取得骄人成绩
欧洲陆路、铁路运输排名***
全球空运、海运排名第三
全球合同物流排名第五

For more information on Schenker, please see *********************.
详情请访问公司网站:*********************

联系方式

  • 公司地址:地址:span北京天竺空港工业区A天纬四街5号